No Wi-Fi Adapter Found in Dell laptop

Hardware Support
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21

So, it took more than expected, because I have to connect my laptop in a wired connection to copy the commands and reply to your comment. So, here are the outputs

Command 1
02:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59)

Command 2
*-network
description: Ethernet interface
product: Ethernet Connection (3) I218-LM
vendor: Intel Corporation
physical id: 19
bus info: pci@0000:00:19.0
logical name: eno1
version: 03
serial: f8:ca:b8:64:02:36
capacity: 1Gbit/s
width: 32 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=6.5.0-27-generic firmware=0.2-3 latency=0 link=no multicast=yes port=twisted pair
resources: irq:46 memory:f7200000-f721ffff memory:f7243000-f7243fff ioport:f080(size=32)
*-network DISABLED
description: Wireless interface
product: Wireless 7265
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 59
serial: 10:02:b5:9b:9d:03
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=6.5.0-27-generic firmware=29.4063824552.0 7265D-29.ucode latency=0 link=no multicast=yes wireless=IEEE 802.11
resources: irq:51 memory:f7000000-f7001fff

Command 3
0: dell-wifi: Wireless LAN
Soft blocked: no
Hard blocked: yes
1: dell-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: yes
2: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
3: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no

22

All commands were tested without the LAN cable, just in case...

23

This is the problem: Zorin can see the device, but it's blocked. Try sudo rfkill unblock all and then run rfkill list all again to see if it changes to "Hard blocked: no".

24

alr, here is it

0: dell-wifi: Wireless LAN
Soft blocked: no
Hard blocked: yes
1: dell-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: yes
2: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
3: phy0: Wireless LAN
Soft blocked: no
Hard blocked: yes

25

Still hard blocked...

According to this recent thread in the Mint forums, it could be PCI power saving stuff that doesn't work right with linux yet.

https://forums.linuxmint.com/viewtopic.php?t=414216

Reboot from your Zorin USB again and at the grub boot menu, where you get options like boot Zorin vs. boot Zorin with NVIDIA drivers, hit e on your keyboard and look for quiet splash. If you find it, add an extra parameter immediately after so it looks like quiet splash pcie_port_pm=off and then boot (I can't remember the key to press, but it should tell you at the bottom of the screen).

26

Got it. Just a sec...

27

Im on it, but the E key doesn't do anything. Instead, it says "TAB to edit a menu entry". Is that the E key menu you mentioned?

28

Yes, you want to edit the menu entry. Sorry I forgot it isn't always e :person_facepalming:

29

Nah, no worries, I inmediatly thought "Then in my device is with TAB instead of E then...".

So, I'm sorry but can you tell me what exactly I have to put in where? From here I don't understand anything :melting_face:

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30

Oh, wait, I got noticed that in every section the command changes. One sec, that I choosed the Nvidia one since I don't have

31

Here's it, did TAB from the first option

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32

You're at the right bit. Edit either the top menu entry or the NVIDIA one, if you have NVIDIA graphics, and then immediately after the word "splash" add a space and then type pcie_port_pm=off. Then you can probably just hit Enter to boot.

33

That also applies if I don't have Nvidia stuff?

34

Yes, if you don't have NVIDIA then edit the top menu entry. If you do have NVIDIA graphics, edit the 3rd menu entry.

35

Alright. One more thing, should I leave that space after the =off?

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36

Yeah, that should be fine, there was originally a space before those dashes.

37

Alr, is booting. I'll let you know when it finishes booting.

38

The issue persist...

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IMG_20240607_171603
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39

Unfortunately, all the other options I have found require rebooting to take effect, so can't be tested in a live environment. If you feel like installing Zorin to try them, you can follow the instructions in this guide from the " Try toggling some iwlwifi driver options" heading onwards:

Though the very next section "Waking sleeping hardware (PCIe card)" is basically what we just tried, so skip to "Preparation for installing a newer iwlwifi driver" if the toggling options didn't work either.

If you don't feel like doing a full install of Zorin to try those other possible solutions, you could try some other linux distributions and see if they work - it could be something about Zorin, or the fact it has an old (but long-term-support and stable) base, that is the issue and some other version of linux might work for you.

I'd recommend flashing your USB stick with Ventoy as it lets you copy multiple ISO files onto it to boot from, without having to flash them individually between each one. As for other distros to try, look at Fedora Workstation, Ultramarine Linux, MX Linux, Linux Mint, or Pop!_OS.

40

Can I know what do you mean with "Rebooting"?

I mean, I also tested others distros as Mint or PopOS (PopOS had bad experience tbh), since I've used Mint for a while, I really loved Zorin for some reason...

Also I already had this issue before with the Wifi thing in like, two years ago. I tried Ubuntu and a Debian distro but I don't remember wich one. The problem was still there, in the same laptop