Problem with bluetooth audio connection - Asus B650E-F

Hardware Support
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1

Hey,

I bought a new pc but I have a problem with my bluetooth connection on the Asus Rog Strix B650E-F motherboard. No bluetooth headset works properly.... There is a lot of crackling, interruptions and above all, when I move my head, the sound cuts out and comes back depending on the direction of the headphones towards the computer. I saw on Reddit that someone had the same problem as me, but the solution they came up with was to update their drivers on Windows. Do you have a solution for Zorin? (I'd also like to point out that I have the latest kernel (6.13.7)) but I've also tested the basic kernel and even installed Windows to test but I still have the same problem :/).

Thanks for your help :smiley:

The Reddit link: https://www.reddit.com/r/ASUSROG/comments/1b5mxgn/problem_with_bluetooth_audio_connection_asus/

2

Please open a terminal and enter:

hciconfig -a

and post back the results please.

3

Did You tried it with a BIOS Update for the Motherboard? Did You checkted if in the ''Additional Drivers'' Tab is maybe a Driver offered? And have You tried Pulse Audio Volume Control? It is a Tool to set up Audio Input and Output. You can install it with sudo apt install pavucontrol

4

Of course, here is the hci0 output: Type: Primary Bus: USB
BD address : 00:1A:7D:DA:71:15 ACL MTU : 310:10 SCO MTU : 64:8
UP RUNNING
RX bytes:708 acl:0 sco:0 events:51 errors:0
TX bytes:3174 acl:0 sco:0 commands:50 errors:0
Characteristics: 0xff 0xff 0x8f 0xfe 0xdb 0xff 0x5b 0x87
Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
Link policy: RSWITCH HOLD SNIFF PARK
Link mode: PERIPHERAL ACCEPT
Name: 'zorinos #1
Class: 0x6c0104
Service classes: Rendering, Capture, Audio, Telephony
Device class: Computer, Workstation
HCI version: 4.0 (0x6) Revision: 0x22bb
Version LMP: 4.0 (0x6) Subversion: 0x22bb
Manufacturer: Cambridge Silicon Radio Cambridge Silicon Radio (10)

hci1: Type: Primary Bus: USB
BD address: C8:A3:E8:81:59:58 ACL MTU: 1021:6 SCO MTU: 240:8
UP RUNNING
RX bytes:663141 acl:120 sco:0 events:93881 errors:0
TX bytes:78243207 acl:91714 sco:0 commands:2144 errors:0
Characteristics: 0xbf 0x3e 0x8d 0xfe 0xdb 0xff 0x7b 0x87
Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
Link policy: RSWITCH SNIFF
Link mode: PERIPHERAL ACCEPT
Name: zorinos
Class: 0x6c0104
Service classes: Rendering, Capture, Audio, Telephony
Device class: computer, office workstation
Version HCI: 5.2 (0xb) Revision: 0x2018
Version LMP: 5.2 (0xb) Subversion: 0x2311
Manufacturer: MediaTek, Inc : MediaTek, Inc (70)

5

Yes, I've updated the bios, I've looked in the additional drivers but there's nothing, and I've also tested pavucontrol but it didn't do much :confused:

6

Hmm ... maybe Your Bluetooth is not compatible. When You tested it in Windows: did You update the Drivers there and did it worked?

The other Thing: Maybe Your Bluetooth is broken. You wrote that You bought a new PC. So, You should have Warranty. You could ask where You bought it or on the ASUS Support directly. Maybe they have an Idea or eventually Linux Drivers.

7

Alright guys, I beg you, insult me :sob:. Actually, the Bluetooth works perfectly fine, I must have been drunk when I installed my motherboard. There were antennas in the box to pick up the Wi-Fi and Bluetooth, and I forgot to put them on :clown_face:. Now it works, lol.

Thanks for your help

4 Likes
8

Well, if you are going to beg... I would not want to be so rude as to leave you hanging...

9

At least, it was a simple Way to fix it.

10

This thread reminds me of a training course I once attended, Motorcycle Instructors Training Conference 2 in Warwickshire. We were given a set of questions to work through. If I had read all the questions first, the last one stated "Only answer questions 1 and 2!".

Here is what i was going to post: