Q: Open with Install Windows Application fails with "install interrupted"

General Help
#1

I'm trying out Zorin 16 Core x64.
I want to install some windows apps (specifically office and acrobat pro), and as per the documentation, amusing the "Open with Install Windows Application" procedure.

Everything proceeds as expected, until the installer reaches the end and produces an error "Setup Interrupted," after which the install fails.

I receive a similar error for both a MS Office 2010 Plus x65 bit install and an Acrobat Pro 32bit install.

Syslog has a bunch of install errors, (it's wine, so that's to be expected), but the critical ones seems to be:

Sep 22 18:52:19 Shodan org.gnome.Nautilus[13721]: 01ca:err:winediag:SECUR32_initNTLMSP ntlm_auth was not found or is outdated. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution.

Sep 22 18:45:29 Shodan org.gnome.Nautilus[2115]: message repeated 43 times: [ 0032:err:mscoree:LoadLibraryShim error reading registry key for installroot]

Can anyone shed some light on these errors logged by wine?

Thanks in advance,
John N.

#2

Can you try

sudo apt install --reinstall winbind && sudo apt install zorin-windows-app-support
#3

Thanks, I reinstalled winbind and the zorin package as suggested, but the office installer still produces the error "encountered an error during setup."

The complete install log from syslog:

Sep 24 14:57:04 Shodan rtkit-daemon[783]: message repeated 8 times: [ Supervising 8 threads of 4 processes of 1 users.]
Sep 24 15:02:28 Shodan gnome-shell[1467]: Window manager warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of 0 for 0x2200008
Sep 24 15:02:40 Shodan dbus-daemon[1222]: [session uid=1000 pid=1222] Activating service name='org.gnome.gedit' requested by ':1.127' (uid=1000 pid=7041 comm="/usr/bin/nautilus --gapplication-service " label="unconfined")
Sep 24 15:02:40 Shodan dbus-daemon[1222]: [session uid=1000 pid=1222] Successfully activated service 'org.gnome.gedit'
Sep 24 15:03:34 Shodan org.gnome.Nautilus[20053]: 0032:err:mscoree:LoadLibraryShim error reading registry key for installroot
Sep 24 15:04:13 Shodan org.gnome.Nautilus[20053]: message repeated 47 times: [ 0032:err:mscoree:LoadLibraryShim error reading registry key for installroot]
Sep 24 15:04:14 Shodan org.gnome.Nautilus[20439]: 01a8:err:module:import_dll Library sqdedev.DLL (which is needed by L"C:\users\jnyhuis\Temp\msieb40.tmp") not found
Sep 24 15:04:14 Shodan org.gnome.Nautilus[20439]: 01a8:err:msi:__wine_msi_call_dll_function failed to load dll L"C:\users\jnyhuis\Temp\msieb40.tmp" (126)
Sep 24 15:04:16 Shodan org.gnome.Nautilus[20053]: 0032:err:msi:free_package_structures failed to delete L"C:\users\jnyhuis\Temp\msieb40.tmp" (5)
Sep 24 15:04:19 Shodan org.gnome.Nautilus[20053]: 0032:err:mscoree:LoadLibraryShim error reading registry key for installroot
Sep 24 15:06:20 Shodan org.gnome.Nautilus[20053]: message repeated 23 times: [ 0032:err:mscoree:LoadLibraryShim error reading registry key for installroot]
Sep 24 15:06:23 Shodan org.gnome.Nautilus[20053]: 0032:err:msi:ITERATE_WriteRegistryValues Could not create key L"SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers"
Sep 24 15:06:23 Shodan org.gnome.Nautilus[20053]: 0032:err:msi:execute_script Execution of script 0 halted; action L"WriteRegistryValues" returned 1627
Sep 24 15:06:23 Shodan org.gnome.Nautilus[20053]: 0032:err:msi:ITERATE_Actions Execution halted, action L"InstallExecute" returned 1627
Sep 24 15:06:28 Shodan org.gnome.Nautilus[20053]: 0032:err:mscoree:LoadLibraryShim error reading registry key for installroot
Sep 24 15:06:35 Shodan org.gnome.Nautilus[20053]: message repeated 23 times: [ 0032:err:mscoree:LoadLibraryShim error reading registry key for installroot]
Sep 24 15:06:36 Shodan org.gnome.Nautilus[20799]: 0138:err:module:import_dll Library sqdedev.DLL (which is needed by L"C:\users\jnyhuis\Temp\msi14a2.tmp") not found
Sep 24 15:06:36 Shodan org.gnome.Nautilus[20799]: 0138:err:msi:__wine_msi_call_dll_function failed to load dll L"C:\users\jnyhuis\Temp\msi14a2.tmp" (126)
Sep 24 15:06:38 Shodan org.gnome.Nautilus[20053]: 0032:err:msi:free_package_structures failed to delete L"C:\users\jnyhuis\Temp\msi14a2.tmp" (5)
Sep 24 15:06:38 Shodan org.gnome.Nautilus[20053]: 0032:err:mscoree:LoadLibraryShim error reading registry key for installroot

I interpret this as the Office installer failing to write registry keys to wine's registry.

Ideas?

Thanks in advance.
John N.

#4

It almost looks as though you were running Wine from Root.
How are you installing Office? What steps did you take, one at a time?

#5
  1. Insert USB Install media
  2. Open "Files" and click on USB media
  3. Right click on "setup.exe" and select "Open with Install Windows Installation"
  4. Agree to security warning and run program anyway.
  5. Office Install wizard starts. Pasted in product key
  6. Accept all license agreements, click next a lot :-/ Used defaults for everything.
  7. tail log (captured below)

Sep 27 09:48:18 Shodan systemd[1266]: tracker-store.service: Succeeded.
Sep 27 09:49:45 Shodan org.gnome.Nautilus[40900]: 0033:err:mscoree:LoadLibraryShim error reading registry key for installroot
Sep 27 09:50:03 Shodan org.gnome.Nautilus[40900]: message repeated 47 times: [ 0033:err:mscoree:LoadLibraryShim error reading registry key for installroot]
Sep 27 09:50:04 Shodan org.gnome.Nautilus[41326]: 01a1:err:module:import_dll Library sqdedev.DLL (which is needed by L"C:\users\jnyhuis\Temp\msi7f0b.tmp") not found
Sep 27 09:50:04 Shodan org.gnome.Nautilus[41326]: 01a1:err:msi:__wine_msi_call_dll_function failed to load dll L"C:\users\jnyhuis\Temp\msi7f0b.tmp" (126)
Sep 27 09:50:06 Shodan org.gnome.Nautilus[40900]: 0033:err:msi:free_package_structures failed to delete L"C:\users\jnyhuis\Temp\msi7f0b.tmp" (5)
Sep 27 09:50:06 Shodan org.gnome.Nautilus[40900]: 0033:err:mscoree:LoadLibraryShim error reading registry key for installroot
Sep 27 09:50:16 Shodan org.gnome.Nautilus[40900]: message repeated 23 times: [ 0033:err:mscoree:LoadLibraryShim error reading registry key for installroot]
Sep 27 09:50:19 Shodan org.gnome.Nautilus[40900]: 0033:err:msi:ITERATE_WriteRegistryValues Could not create key L"SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers"
Sep 27 09:50:19 Shodan org.gnome.Nautilus[40900]: 0033:err:msi:execute_script Execution of script 0 halted; action L"WriteRegistryValues" returned 1627
Sep 27 09:50:19 Shodan org.gnome.Nautilus[40900]: 0033:err:msi:ITERATE_Actions Execution halted, action L"InstallExecute" returned 1627
Sep 27 09:50:25 Shodan org.gnome.Nautilus[40900]: 0033:err:mscoree:LoadLibraryShim error reading registry key for installroot
Sep 27 09:50:32 Shodan org.gnome.Nautilus[40900]: message repeated 23 times: [ 0033:err:mscoree:LoadLibraryShim error reading registry key for installroot]
Sep 27 09:50:33 Shodan org.gnome.Nautilus[41676]: 0117:err:module:import_dll Library sqdedev.DLL (which is needed by L"C:\users\jnyhuis\Temp\msif072.tmp") not found
Sep 27 09:50:33 Shodan org.gnome.Nautilus[41676]: 0117:err:msi:__wine_msi_call_dll_function failed to load dll L"C:\users\jnyhuis\Temp\msif072.tmp" (126)
Sep 27 09:50:35 Shodan org.gnome.Nautilus[40900]: 0033:err:msi:free_package_structures failed to delete L"C:\users\jnyhuis\Temp\msif072.tmp" (5)
Sep 27 09:50:35 Shodan org.gnome.Nautilus[40900]: 0033:err:mscoree:LoadLibraryShim error reading registry key for installroot

  1. Install wizard ends with "Microsoft Office Professional encountered an error during setup"

  2. At no point do I su to root or run sudo. I am using the default wine that comes with zorin.

  3. jnyhuis@Shodan:/var/log$ dpkg -l |grep wine
    ii fonts-wine 5.0.3-3+zorin2 all Windows API implementation - fonts
    ii libwine:amd64 5.0.3-3+zorin2 amd64 Windows API implementation - library
    ii libwine:i386 5.0.3-3+zorin2 i386 Windows API implementation - library
    ii wine 5.0.3-3+zorin2 all Windows API implementation - standard suite
    ii wine32:i386 5.0.3-3+zorin2 i386 Windows API implementation - 32-bit binary loader
    ii wine64 5.0.3-3+zorin2 amd64 Windows API implementation - 64-bit binary loader

Ideas? Thanks in advance!
John N.

#6

Looking for answers on the web, I came across this page:

It states that Office 2010 requires additional tweaking to get it to work and links to another page: That is a Dead Link.

1 Like
#7

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