Random disconnect with Ethernet cable

Hi,

I'm running the last core version of Zorin and i'm experiencing troubles with random disconnections with ethernet.

The PC is setted with a dual boot, i have no trouble at all on Windows. It's not hardware, not a cable issue, not a router issue. It's only on Zorin.

When i'm using the computer, the ethernet connection is lost for 10 to 120 seconds randomly, multiples times per hour. It's really annoying when being in online meetings or uploading huge files.

Whatever if i unplug/replug the cable, i just have to wait for 10 to 120 seconds and the connection restore.

It's random, and really annoying. All external causes have been eliminated.

Help appreciated, it's ruining my work lately... And ha, i formatted PC last week for a fresh new Zorin install to try solve this, but unfortunately... The formatting didn't helped.

Cheers.

Have you disabled Fast Startup in Windows?
Run these commands and post the output

sudo dmesg --level=err,warn

journalctl -p err --since "2 days ago"

1 Like

I'll check but i think my windows have fast startup disabled for years.

Your command is not working, it returns error :
dmesg: bad usage

There are two different commands, run them separately.

i'll try the two commands later, but i'm on windows right now and checked : the fast startup is off as expected.

Did you enable the system option Power Save or changed the Ethernet settings?

Results :

[ 0.480917] device-mapper: core: CONFIG_IMA_DISABLE_HTABLE is disabled. Duplicate IMA measurements will not be recorded in the IMA log.
[ 0.480968] platform eisa.0: EISA: Cannot allocate resource for mainboard
[ 0.480969] platform eisa.0: Cannot allocate resource for EISA slot 1
[ 0.480970] platform eisa.0: Cannot allocate resource for EISA slot 2
[ 0.480971] platform eisa.0: Cannot allocate resource for EISA slot 3
[ 0.480972] platform eisa.0: Cannot allocate resource for EISA slot 4
[ 0.480973] platform eisa.0: Cannot allocate resource for EISA slot 5
[ 0.480974] platform eisa.0: Cannot allocate resource for EISA slot 6
[ 0.480975] platform eisa.0: Cannot allocate resource for EISA slot 7
[ 0.480976] platform eisa.0: Cannot allocate resource for EISA slot 8
[ 0.779227] nvme nvme1: missing or invalid SUBNQN field.
[ 0.780373] nvme nvme0: missing or invalid SUBNQN field.
[ 0.828097] hub 8-0:1.0: config failed, hub doesn't have any ports! (err -19)
[ 1.211591] ata1.00: supports DRM functions and may not be fully accessible
[ 1.218668] ata1.00: supports DRM functions and may not be fully accessible
[ 2.250027] ata3.00: NCQ Send/Recv Log not supported
[ 2.341751] ata3.00: NCQ Send/Recv Log not supported
[ 7.632211] systemd[1]: Configuration file /run/systemd/system/netplan-ovs-cleanup.service is marked world-inaccessible. This has no effect as configuration data is accessible via APIs without restrictions. Proceeding anyway.
[ 12.314144] [UFW BLOCK] IN=eno1 OUT= MAC=xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx SRC=192.168.0.250 DST=192.168.0.12 LEN=1358 TOS=0x00 PREC=0x00 TTL=64 ID=55075 DF PROTO=UDP SPT=3702 DPT=51662 LEN=1338
[ 12.441196] [UFW BLOCK] IN=eno1 OUT= MAC=xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx SRC=192.168.0.254 DST=192.168.0.12 LEN=1305 TOS=0x00 PREC=0x00 TTL=64 ID=50316 DF PROTO=UDP SPT=3702 DPT=51662 LEN=1285

sept. 04 10:56:46 userXX kernel: hub 8-0:1.0: config failed, hub doesn't have any ports! (err -19)
sept. 04 10:56:49 userXX gnome-session-binary[1745]: GLib-GIO-CRITICAL: g_bus_get_sync: assertion 'error == NULL || *error == NULL' failed
sept. 04 10:56:49 userXX gnome-session-binary[1745]: GLib-GIO-CRITICAL: g_bus_get_sync: assertion 'error == NULL || *error == NULL' failed
sept. 04 08:57:26 userXX gdm-password][2132]: gkr-pam: unable to locate daemon control file
sept. 04 08:57:27 userXX systemd[2150]: Failed to start Application launched by gnome-session-binary.
sept. 04 08:57:27 userXX systemd[2150]: Failed to start Application launched by gnome-session-binary.
sept. 04 08:57:27 userXX systemd[2150]: Failed to start Application launched by gnome-session-binary.
sept. 04 08:57:30 userXX gdm-launch-environment][1719]: GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
sept. 04 08:57:52 userXX pulseaudio[2160]: GetManagedObjects() failed: org.freedesktop.DBus.Error.TimedOut: Failed to activate service 'org.bluez': timed out (service_start_timeout=25000ms)
sept. 04 11:41:03 userXX nautilus[30849]: GetIconOverlayInfoByPath [504]:path '/home/user/.drive' is not a valid node
sept. 04 15:12:37 userXX systemd[2150]: Failed to start Application launched by gnome-shell.
sept. 04 15:14:37 userXX kernel: usb 5-2.4.2: cannot submit urb (err = -19)
sept. 04 15:33:29 userXX nautilus[62171]: GetIconOverlayInfoByPath [504]:path '/home/user/.drive' is not a valid node
sept. 04 15:33:32 userXX nautilus[62171]: GetIconOverlayInfoByPath [504]:path '/home/user/.drive' is not a valid node
sept. 04 17:01:54 userXX gdm3[1544]: Gdm: Failed to list cached users: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name :1.11 was not provided by any .service files
-- Boot b10efab380e149e8b48dca268e44330c --
sept. 05 11:06:10 userXX kernel: hub 8-0:1.0: config failed, hub doesn't have any ports! (err -19)
sept. 05 11:06:13 userXX gnome-session-binary[1746]: GLib-GIO-CRITICAL: g_bus_get_sync: assertion 'error == NULL || *error == NULL' failed
sept. 05 11:06:13 userXX gnome-session-binary[1746]: GLib-GIO-CRITICAL: g_bus_get_sync: assertion 'error == NULL || *error == NULL' failed
sept. 05 11:06:24 userXX gdm-password][2132]: gkr-pam: unable to locate daemon control file
sept. 05 11:06:25 userXX systemd[2150]: Failed to start Application launched by gnome-session-binary.
sept. 05 11:06:25 userXX systemd[2150]: Failed to start Application launched by gnome-session-binary.
sept. 05 11:06:25 userXX systemd[2150]: Failed to start Application launched by gnome-session-binary.
sept. 05 11:06:27 userXX systemd[2150]: Failed to start Application launched by gnome-session-binary.
sept. 05 11:06:28 userXX gdm-launch-environment][1720]: GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
sept. 05 11:06:39 userXX pulseaudio[2160]: GetManagedObjects() failed: org.freedesktop.DBus.Error.TimedOut: Failed to activate service 'org.bluez': timed out (service_start_timeout=25000ms)

@Luca_Pavan:

  • Ethernet Settings are basic, DHCP, no proxy, local router DNS
  • Power setting : "Balanced"

Up ? I'm really annoyed by this issue and can't figure out why..

I recently had this issue and to me it's a problem with the cable pins, they might be weak after many years of use. In fact when I plug them to charge my phone a small movement to the cable stops the charge. If you move the cable a bit close to where it's plugged to the device and it disconnects briefly then the cable should be replaced or fixed.

One thing I ran into a long time ago, although I would've thought this type of issue wouldn't be a thing anymore, is that sometimes running Auto MTU size (usually 1500) used to be the cause of a pain, and depending on the router, you would need to change it to match because the communication between the two couldn't figure it out sometimes. For example, my current router I have is currently set to a default MTU size of 1478? Something like that. I wouldn't think this would be an issue anymore, but I suppose if you're out of ideas you could check your router and see if there's something special setup.

1 Like

My last idea (at least for now) is disabling the firewall temporarily, then use the ethernet ONLY IN SERVICES YOU TRUST AND CONSIDER SAFE, don't visit weird or sus websites or when your computer will be hacked or broken I'd feel guilty for suggesting so :expressionless:. When I first tried ethernet with my simple pocket modem it just worked without any additional action from me, just plugged and turned it on, done :grin:. Yours might be a professional router :sunglasses::smile:, in that case I have no experience.

@applecheeks37 My ISP router doesnt allow me to set a custom MTU, it's fixed at 1500.

@Luca_Pavan this is not an option :upside_down_face: :upside_down_face: :upside_down_face:

More infos (or affirmation again):

1° The same computer is running dual boot, on Windows 10 => 0 disconnect

2° the link between router and the PC is a PLC. Again, no issue on windows, why should it be an issue on Zorin ?

@nfratom nothing helpfull in my logs ?

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