Screen goes blank after less than minute

Just installed the new release of Zorin (core) and have discovered that the screen goes blank in less than a minute, no matter my settings for power savings options. Even if I have it turned off for a blank screen to appear after inactivity. I have an ASUS TUF Gaming F17. Thanks.

Does running either of the following in terminal help:

xset s off

xset s 0 0

Thanks for the suggestion, I'm going to wait until it repeats this problem, for now, I've restarted it and the problem isn't happening. It's weird, it was happening on the beta, I installed the final release and it also happened. And it's happening on my wife's Acer (also the beta). So lots of variables there.

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Well I tried that after it started acting up again, and it's still going to blank screen after just a few seconds. Hopefully Zorin will create a fix for this soon.

Did you reboot in between? The command is for the session.
If you did not reboot, try

xset s off && xset -dpms

If you did reboot, in your Home Directory, tap ctl+h to show the hidden system files and right click on .profile and choose Open With Text Editor.
Add that command as the bottom line your .profile to have it auto-run for every session.

If it is blanking after a few seconds, this may be a graphics issue; In which case please post the terminal output of

sudo lshw -C video

Was experiencing the same thing on 17 Pro and this seems to have fixed it. Thanks!

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However, this seems to cause the screen to never go blank, even if I have dim screen enabled in the Settings?

The xset -dpms command turns off Display Power Management Signaling.

You can run

xset +dpms

to re-enable DPMS.
In your Screensaver settings, you can set the blanking time to "never".,

Same problem here. This seems to happen after the X11 session just... crashes? After logging in when the screen turns off and locks, sometimes the screen freezes, then X11 restarts (or at least i think that is what is happening). After that, when waiting about 30-60 seconds, the screen turns black as if entering a power saver mode, and wakes up again when wiggling the mouse (without locking!). Locking happens after the set timeout, which in my case is 5 minutes.

GPU devices (lshw -C video):

*-display                 
       Beschreibung: VGA compatible controller
       Produkt: TU104 [GeForce RTX 2070 SUPER]
       Hersteller: NVIDIA Corporation
       Physische ID: 0
       Bus-Informationen: pci@0000:01:00.0
       Version: a1
       Breite: 64 bits
       Takt: 33MHz
       FĂ€higkeiten: pm msi pciexpress vga_controller bus_master cap_list rom
       Konfiguration: driver=nvidia latency=0
       Ressourcen: irq:131 memory:a3000000-a3ffffff memory:90000000-9fffffff memory:a0000000-a1ffffff ioport:5000(GrĂ¶ĂŸe=128) memory:c0000-dffff
  *-graphics
       Produkt: EFI VGA
       Physische ID: 2
       Logischer Name: /dev/fb0
       FĂ€higkeiten: fb
       Konfiguration: depth=32 resolution=1024,768

Using a NVIDIA 2070 SUPER with nvidia-driver-545 drivers. This GPU has worked for me on past versions.

Notable: On my laptop, where I also installed zorin 17, the same issue happens. On there, the GPU is integrated into the CPU (some intel graphics, no idea). No longer use Zorin on the laptop.

The first suggested fix did not work for me, and I would like to preserve the screen locking automatically if possible.

Logging out and logging back in seems to have fixed the problem, at least temporarily. I have tested restarting X11 via Alt + F2 -> r, which did not fix it.

I've looked at Zorin 17 Beta Crashes When Waking From Sleep Mode, which may be the source of the X11 crashing problem, and tried the fix suggested. (Note: not on a laptop; the lid switch should not exist). I'll reply with an update in a few days, lets see if the issue happens again.

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Regarding my previous message: This seems to have fixed it. At least I haven't had this issue come up again since I applied that fix.

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Just now, it happened again. The solution has not worked. Cannot find any other solution that might fix this. Sadly, this means I will have to switch over to Debian to avoid this from happening in the future.

I've been an avid Zorin OS 17 user in the past, just because Zorin is so incredibly easy to use. But I think I'm experienced enough to switch over to Debian as a daily driver.

It's been a good ride, thanks Zorin OS Team!

Debian didn't treat me well, so back I am.

Looking at journalctl right after the crash happens yields the following output:

Feb 17 19:48:38 ccdzorin gdm-password][42635]: gkr-pam: unlocked login keyring
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: loading user theme: /usr/share/themes/ZorinBlue-Dark/gnome-shell/gnome-shell.css
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Extension enabled
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Building entry point for GNOME Shell 43.9
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Connecting to Touchégg daemon
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Hooking global switch desktop gestures
Feb 17 19:48:38 ccdzorin touchegg[567]: New client connection request
Feb 17 19:48:38 ccdzorin touchegg[567]: New client connected
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Creating a new SwipeTracker40
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Connecting Touchégg client signals
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Hooking global activities/overview gestures
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Creating a new SwipeTracker40
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Connecting Touchégg client signals
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Hooking activities view switch desktop gestures
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Creating a new SwipeTracker40
Feb 17 19:48:38 ccdzorin gnome-shell[1490]: [x11gestures@joseexposito.github.io] Connecting Touchégg client signals
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c42ebba9f0 StBin:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c4215c8750 Gjs_zorin-menu_zorinos_com_menu_ApplicationsButton.panel-button "panelApplications"] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c42da9ba40 Gjs_zorin-menu_zorinos_com_widgets_MenuButton.panel-status-menu-box:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c42ebba9f0 StBin:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c4215c8750 Gjs_zorin-menu_zorinos_com_menu_ApplicationsButton.panel-button "panelApplications"] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c42da9ba40 Gjs_zorin-menu_zorinos_com_widgets_MenuButton.panel-status-menu-box:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c424062e80 StIcon.popup-menu-icon:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c42ebba9f0 StBin:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c4215c8750 Gjs_zorin-menu_zorinos_com_menu_ApplicationsButton.panel-button "panelApplications"] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c42da9ba40 Gjs_zorin-menu_zorinos_com_widgets_MenuButton.panel-status-menu-box:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c42ebba9f0 StBin:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c4215c8750 Gjs_zorin-menu_zorinos_com_menu_ApplicationsButton.panel-button "panelApplications"] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c42da9ba40 Gjs_zorin-menu_zorinos_com_widgets_MenuButton.panel-status-menu-box:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin gnome-shell[1490]: st_widget_get_theme_node called on the widget [0x55c424062e80 StIcon.popup-menu-icon:insensitive] which is not in the stage.
Feb 17 19:48:39 ccdzorin kernel: gnome-shell[1490]: segfault at 43ff40000000 ip 000019b45f626cfd sp 00007ffe8907ed10 error 4 likely on CPU 1 (core 1, socket 0)
Feb 17 19:48:39 ccdzorin kernel: Code: 89 1c 01 4c 8b db 49 c1 eb 2f 41 81 fb f6 ff 01 00 0f 82 75 00 00 00 48 b8 ff ff ff ff ff 7f 00 00 48 23 c3 48 0d ff ff 0f 00 <48> 83 b8 01 00 f0 ff 00 0f 84 54 00 00 00 4c 8b d9 49 81 cb ff ff
Feb 17 19:48:39 ccdzorin polkitd(authority=local)[549]: Unregistered Authentication Agent for unix-session:2 (system bus name :1.86, object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale de_DE.UTF-8) (disconnected from bus)
Feb 17 19:48:39 ccdzorin spotify[15939]: Unable to connect to the Notification Watcher: GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying
Feb 17 19:48:39 ccdzorin update-notifier[14235]: Unable to connect to the Notification Watcher: GDBus.Error:org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying
Feb 17 19:48:39 ccdzorin mullvad-vpn.desktop[1693]: [1693:0217/194839.068541:ERROR:object_proxy.cc(590)] Failed to call method: org.kde.StatusNotifierWatcher.RegisterStatusNotifierItem: object_path= /StatusNotifierWatcher: org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying
Feb 17 19:48:39 ccdzorin systemd[1258]: org.gnome.Shell@x11.service: Main process exited, code=killed, status=11/SEGV
Feb 17 19:48:39 ccdzorin systemd[1258]: org.gnome.Shell@x11.service: Failed with result 'signal'.

I assume this is of significance. Maybe this will help to diagnose the problem, but it seems like this is a problem with gnome itself. Haven't noticed this on my laptop running gnome 45 on debian tho, updating gnome might help.

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You are not the only user of Zorin OS 17 that has noted the screen blanking after 30 seconds or 60 seconds despite the Display settings. Given your output and experience above, I would like to tag this for the @staff to review.

Crosslink: