I'm new to Zorin, currently have it installed on a Surface Pro 7 and really like it. I only have one issue with setting up custom keyboard shortcuts. As I am used to using shortcuts in windows to access various functionality, mainly at work, I recreated a few I regularly use there in Zorin:
Ctrl + Shift + Esc for Mission center (flatpak) as task manager replacement
Super + E to open Files
These shortcuts work fine.
I then also wanted to create the shortcut Super + I to quickly access the system settings. However, this shortcut simply doesn't work. If I set another combination like Ctrl + Alt + I, then the settings immediately open, but it simply refuses to work for Super + I.
Do You have more that one Super Key on Your Keyboard? If yes, you could try the other one.
As an Alternative, You could try it with Input Remapper. It is a Program for set up ... well, Input of Devices. With that, You can type in Your Shortcuts and try if it works.
EDIT: As I see @zenzen's Comment now, he has a Point with the Command. What command did You add to open the Settings? It should be gnome-control-center
Are you sure the command that you've entered for the shortcut is the right one? I've just tried myself and seems to work fine (although with another launcher, I don't have Mission Center installed).
Try to log out and log back in, too. That helps way more often than it probably should
EDIT: Oh yeah, looks like we typed at the same time...
I was just installing Mission Center to see if it worked, and it did. I think the main issue might be with the way you've entered the shortcut, or maybe a typo.
With Flatpak packages, you need to provide the full ID of the app. You can find out exactly what that is by running flatpak list in the terminal. Then, run them with flatpak run <id>:
I'm not sure why it doesn't work with the settings, but it does with other apps... I suppose it's because both are Gnome applications (well, the taskbar is an extension) and it's causing some sort of precedence issue.