I cannot agree with this statement as I find it to be a speculative assumption.
Really, as you browse the forums, you see that it is quite rare that New Users to Linux and to Zorin express major concerns about using the terminal. It does happen... but given a frame of reference of the rather large majority of new users that easily adapt right away and express no problems - it is highly suggestive that only a few people truly seem to feel that the terminal is either beyond their abilities or simply undesirable as they prefer GUI.
Far more often, members post expressing doubts about other people using the terminal.
You did above... Other members post their doubts in regards to family members or friends.
In such cases, it seems preferable to encourage confidence, than to agree with doubts. More often than not, people are more capable than they give themselves credit for when they fear their own or others abilities.
The intended target audience are those looking to transition from Windows To Linux.
Not those looking to recreate Windows on Linux. Because recreating it renders the entire effort pointless. Just use Windows.
However, Transitioning over means - learning the new system with more ease and support and encouragement than they might experience on say Gentoo or Arch.
Many normal changes or configurations lead to using the cmd prompt. I would consider myself a Normal Windows User when I was on Windows. Really, my computer usage and knowledge escalated sharply due to my transition to Linux. On Windows, I was quite bland. And as one, I used the cmd prompt often. I just did not ever use it for installations. But even simple things like resetting my net connection with ipconfig /release and ipconfig /renew-all
Really - Anecdote does not equal evidence. But I think my points have merit for consideration, if not for Convincing. Please note my other points, one of which follows this quote:
No... I agree with you. We all come across this... On Windows, Mac or Linux. We come across it here.
I will crosslink this thread:
This member got the Directory Name wrong, causing his problem. When you know, it is easy. But when you do not know... it seems so complicated. That perception is what makes all the difference.
I have noted that many people lean toward impatience and even... belittling others, even if unintentionally in such cases. Yet, there was a time when I and you and many others also did not know that the ~/.themes folder needed to be named appropriately. We all had to learn. And we did it...
The point is not to emulate Windows to the point that new users do not need to learn anything or think about something in a different way or experience a new way of performing an action. That act of learning expands horizons and develops the person.
And...
You may be surprised by what a person who doesn't know what they are doing can do - once enabled to learn what they are doing and really shine. Even Grandmas and other stereotypes.
And for those members that simply are resistant that they cannot do it- I would argue it is due to their lack of belief in themselves. They may, ultimately, be better off on Windows.
Linux is not for everyone, even if available to everyone.
Oh, I have. 
With the methodology I have alluded to above- with great success. All they need is Confidence but if they pick up on any lack of confidence, they will run with it. This is also true in Algebra class, Chemistry class, Geometry... physics... you get the idea. In the world, a person feeling daunted by learning doesn't get them out of learning. But in the Big Money Marketing of Microsoft, appealing to convenience is more financially rewarding than it is on Linux- TO Microsoft.
Whereas learning and self-development is more rewarding to the user on Linux.
And if you really wanna have some fun, get a 9 year old on Linux and watch the Explosions happen. It's inspiring.
That is not confidence - that is a person Not Reading The Terminal Output. It's a matter of failing to follow the directions.
Pure assumption. As I have already noted; the majority, by far, of users we actually observe and experience here adjust just fine. Many users can use Zorin without ever opening a terminal.
And pointing to an unknown assumed value of those that may or may not get frustrated and never post and return quietly to Windows is like pointing at Dragons. Without a statistically valid frame of reference to compare - there is no viable number to examine, in that. It is perfectly possible that it happens... But we do not know how much or often.
I do agree with you on these points. Yes, just as Mac and Windows both need improvement, Linux also has much that needs improvement.
I agree that Gnome-Software is a poor application in many regards and I also noted that due to my own formed opinion of it, I am no expert on that application. It is entirely possible that my own ignorance is at fault, here.
That my lack of knowledge to properly address the issue in this thread has led to the wrong conclusion... Rather than that Zorin or Linux is failing.
I definitely understand your points and your calm presentation of them. Even so, In spite of me typing a novel here... I hope that you will take my points into consideration, too.
- While the Gnome-Software app may have a bit of a hitch with updates (possibly), the included GUI app
Software & Updates covers all updates (generally) and it can also be automated with a couple button clicks.
- That most users are observed to willingly and cheerfully adapt just fine - some users do indeed really resist the terminal but are a small minority. Of that portion, many come around to the terminal once they begin to trust themselves a bit. Leaving only a very few that refuse it consistently.
- That checking our own selves before making conclusions about the other user can go a very long way toward uplifting them and enabling their truer capabilities. Many of our forum members are of the older generation, in their 70's and Rockin' Zorin OS. I have experienced new users get very Excited when they witness first hand the raw power of what the terminal can do, with Aptitude, powerlevel10k and other things, that they declare, "I could never do that on Windows!"
I am sure that in Windows, there are plenty of apps that other users would advise a user to replace with a different one.
