Sound card is not detected...dummy output!

I use Zorin OS 17 PRO on my Kuu X3 series laptop with Intel J245 processor (bought on Amazon, this is the link https://www.amazon.it/dp/B0CBS2GPYS?psc=1&ref=ppx_yo2ov_dt_b_product_details).
After installation, I discovered that it can't find the sound card (Dummy output...).
I tried several ways to solve the problem, even installing different kernels with Mainline, but I couldn't solve the problem. Can anyone help me?
Below I transcribe the technical data that came out with lspci:

00:00.0 Host bridge: Intel Corporation Gemini Lake Host Bridge (rev 06)
00:00.1 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Dynamic Platform and Thermal Framework Processor Participant (rev 06)
00:02.0 VGA compatible controller: Intel Corporation GeminiLake [UHD Graphics 600] (rev 06)
00:0e.0 Multimedia audio controller: Intel Corporation Celeron/Pentium Silver Processor High Definition Audio (rev 06)
00:0f.0 Communication controller: Intel Corporation Celeron/Pentium Silver Processor Trusted Execution Engine Interface (rev 06)
00:12.0 SATA controller: Intel Corporation Celeron/Pentium Silver Processor SATA Controller (rev 06)
00:14.0 PCI bridge: Intel Corporation Gemini Lake PCI Express Root Port (rev f6)
00:15.0 USB controller: Intel Corporation Celeron/Pentium Silver Processor USB 3.0 xHCI Controller (rev 06)
00:16.0 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO I2C Host Controller (rev 06)
00:16.1 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO I2C Host Controller (rev 06)
00:16.2 Signal processing controller: Intel Corporation Device 31b0 (rev 06)
00:16.3 Signal processing controller: Intel Corporation Device 31b2 (rev 06)
00:17.0 Signal processing controller: Intel Corporation Device 31b4 (rev 06)
00:17.1 Signal processing controller: Intel Corporation Device 31b6 (rev 06)
00:17.2 Signal processing controller: Intel Corporation Device 31b8 (rev 06)
00:17.3 Signal processing controller: Intel Corporation Device 31ba (rev 06)
00:18.0 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO UART Host Controller (rev 06)
00:18.1 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO UART Host Controller (rev 06)
00:18.2 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO UART Host Controller (rev 06)
00:18.3 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO UART Host Controller (rev 06)
00:19.0 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO SPI Host Controller (rev 06)
00:19.1 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO SPI Host Controller (rev 06)
00:19.2 Signal processing controller: Intel Corporation Celeron/Pentium Silver Processor Serial IO SPI Host Controller (rev 06)
00:1c.0 SD Host controller: Intel Corporation Celeron/Pentium Silver Processor SDA Standard Compliant SD Host Controller (rev 06)
00:1e.0 SD Host controller: Intel Corporation Device 31d0 (rev 06)
00:1f.0 ISA bridge: Intel Corporation Celeron/Pentium Silver Processor LPC Controller (rev 06)
00:1f.1 SMBus: Intel Corporation Celeron/Pentium Silver Processor Gaussian Mixture Model (rev 06)
01:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 31)

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Unfortunately only Chuwi notebooks and one AXI100 slimbook appear to work and restricted to four different OS's:

Your particular machine isn't listed at all.
All I can suggest is to look at purchasing a USB audio device.

Welcome to the Forum!

Did you tried it with Pulse Audio Control? If not, open the Terminal and type sudo apt install pavucontrol and after the Installation open it and go to the Output Tab.

Thank you for the replies. In the afternoon I tried to run two live distro from USB, Mint Cinnamon and Linux Lite 7.0. While the same problem occurs with Mint, Linux Lite found the sound card and played an MP3 well. But I don't want to install it, I like Zorin too much, I hope and hope to be able to solve the problem one way or another.

Out of interest, one of the machines that worked was with Ubuntu 22.04 on which Zorin 17 is based. Out of curiosity, see if Ubuntu 22.04 gives any sound. (Also check what kernel version Ubuntu 22.04 is currently using). Did you check what kernel version Linux Lite was using?

Try running alsamixer in a terminal and hit F6. If you see something something like the below screenshot (from this superuser thread), specifically the "Intel HDMI/DP LPE Audio" option, then what worked to fix the audio on my Dell Venue 11 Pro may also work for you.

image

  1. add options snd-intel-dspcfg dsp_driver=2 to /etc/modprobe.d/alsa-base.conf and reboot
  2. test with spd-say "I'll be back"
  3. if it seemed quite slow or low-pitched, reboot into BIOS / UEFI and immediately "save and exit" (don't need to actually change anything)
  4. boot back into Zorin and test again spd-say "pineapple on pizza is a war crime"

this morning I tried to install the 6.8 kernel and then started alsamixer from the terminal. Typing F6 gives me this.
Thanks to everyone who wants to help me.

From websearch "Intel geminilake HDMI no sound ubuntu" I found this.
Don't know if any help to you: Gemini Lake No Sound (Dummy Audio) - #2 by wally333 - Hardware - Ubuntu MATE Community

Could also still be a known bug.

I thank everyone for the advice, I tried and tried referring to other suggestions but it was useless, ultimately it is a bug and I can only hope that in the future an update of Zorin (ubuntu) can solve the problem.
I only get angry when I think that I installed Zorin Lite on an old Acer Extensa 5620z notebook and everything works perfectly, including audio!