Hello everyone, I'm a recent convert to Zorin OS and am really enjoying it. I am experiencing an issue though with the Splashtop for Business viewer app. It installs fine and runs but once I connect to a computer, the remote computer is shown only in a small square on the bottom left of the Splashtop window. The mouse cursor acts as though the video was full screen. If I try and go full screen I just get a black screen and have to force close the Splashtop window. Any suggested would be appreciated.
I did at least attempt to install the Surface Kernel which then caused Zorin not to boot until I disabled Secure Boot. Running uname -r, I get: 6.18.7-surface-1
I tried changing the Resolution settings under Splashtop's Connection Options for a particular computer I was testing connecting to, but that did not help.
I also tried changing my Surface's resolution but that did not affect the issue either.
I have the same issue regardless if I am connecting to a Mac or a Windows PC.
Splashtop for Business does not run well on Wayland. At the login screen of Zorin, when you select your username a cog appears lower right of screen. Click on it and select Zorin on Xorg.
If no improvement, the advice is to reinstall the app and also to look here:
Lastly the advice is to raise a ticket with Splashtop, but would advise when you do you might need to tell them you are running Ubuntu 24.04 which Zorin 18 is a fork of.
Another possibility is that when installing the App might be looking for any reference to Ubuntu 24.04. There is a method to temporarily change the identity of the OS but will need to look through other threads on how to do it.
Thank you for the reply. I was wondering if that might be the issue. I tested choosing Zorin on Xorg on login and that fixed the issue allowing Splashtop to display correctly.
Here is how to change the ID of your OS to install an app looking for the presence of Ubuntu and won't install.
If there is an application that you want to install but won't you can temporarily
change the details of LSB_OS_RELEASE:
" To temporarily trick an application into thinking it's running on a specific Ubuntu version (e.g., for compatibility), you can override the detected OS version without changing the system-wide settings.
Use the LSB_OS_RELEASE environment variable to point to a custom os-release file that defines a different Ubuntu version.
Create a custom os-release file (e.g., /usr/local/lib/os-release ) with the desired version:
This method changes the detected Ubuntu version only for that specific application session , allowing you to install or run software that checks for a particular Ubuntu release. The change is temporary and does not affect the system's actual OS version.
