System crashes / half-screen display corruption after update

General Help
1

Hi all hoping someone is able to help, been loving the ZorinOS till am update that was installed last week caused an issue.

I'm not an expert and very new to Linux so I don't know what's happening, after an update I tried to use my computer the next day after shutting down for the night. It loaded fine till the log in screen where half looks normal the other half is pink and yellow lines. I had through it was my monitor but works fine in the bios and wen i boot to windows.

I though I try and log in and once i put my password in the whole display goes blank and I cant do anything.

I tried using Gemini to help by uninstalling the update, didn't work. I tried to roll back the display drivers but still no luck. I gave up after 3 hours as I just couldn't handle trying to deal with the issue.

I'm now back on windows (not liking it) and really need help to fix the issue as I was enjoying how fast ZorinOS made my system.

Spec wise:
AMD Ryzen 7 3700X 8-Core Processor (3.60 GHz)
AMD Radeon RX 6800 (16 GB)
32bg RAM and running a NVME HDD
Does anyone know how to fix the issue so I can use the OS again.

1 Like
2

Downgrade the firmware to an older version as shown here. It helps with your error.

Alternatively, you could test if it works when you boot with an older kernel (not a recovery kernel). In grub menu select Advanced options for Zorin and then select an older kernel to boot from.

3 Likes
3

Thanks for the info but when I tried to do the first step I get an error that the version
20240318.git3b128b60-0ubuntu2.26
For Linux-firmware is not found or is obsoleted. So wasn’t able to go any further.

Any other tips I could try at all?

4

Welcome to the Forum!

You could try it with uninstall first the current Firmware Package and then install the specific Version.

sudo apt purge linux-firmware

for uninstalling the current installed Version and then

sudo apt install linux-firmware=20240318.git3b128b60-0ubuntu2.26
3 Likes
5

Thanks for that so step one worked just fine but again I get a message that the version git3b128b60-0ubuntu2.26 for Linux-firmware was not found.

1 Like
6

Can You post the whole Output of the Command

sudo apt install linux-firmware=20240318.git3b128b60-0ubuntu2.26

please?

7

Just signed up to say thank you, the firmware was the cause on my side :slight_smile:

1 Like