System freezes when presenting using Holyrics

Hello.

I've been using Zorin OS on my church pc for about 2 months. Since the last sunday, when I'm presenting something using Holyrics, the system completely freezes and I can't do anything. It doesn't happen all the time I start to present.

I've already tried to change from wayland to xorg, install zram and earlyoom, but the freezings persisted. I've tried to use journalctl to see logs from the crashes, but it only shows logs from hours before the freezing.

Here is the output of inxi -Fz:
System:
Kernel: 6.14.0-37-generic arch: x86_64 bits: 64
Desktop: GNOME v: 46.0 Distro: Zorin OS 18 noble
Machine:
Type: Desktop System: INTEL product: N/A v: N/A serial:
Mobo: INTEL model: B250 serial:
UEFI: American Megatrends v: 310CH602 date: 02/22/2023
CPU:
Info: 8-core model: Intel Core i7-9700 bits: 64 type: MCP cache: L2: 2 MiB
Speed (MHz): avg: 1600 min/max: 800/4700 cores: 1: 1600 2: 1600 3: 1600
4: 1600 5: 1600 6: 1600 7: 1600 8: 1600
Graphics:
Device-1: Intel CoffeeLake-S GT2 [UHD Graphics 630] driver: i915 v: kernel
Device-2: MacroSilicon USB Video
driver: hid-generic,snd-usb-audio,usbhid,uvcvideo type: USB
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:
loaded: modesetting unloaded: fbdev,vesa dri: iris gpu: i915 resolution:
1: 1366x768~60Hz 2: 1280x960~60Hz
API: EGL v: 1.5 drivers: iris,swrast platforms: gbm,x11,surfaceless,device
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa
v: 25.0.7-0ubuntu0.24.04.2 renderer: Mesa Intel UHD Graphics 630 (CFL GT2)
Audio:
Device-1: Intel 200 Series PCH HD Audio driver: snd_hda_intel
Device-2: MacroSilicon USB Video
driver: hid-generic,snd-usb-audio,usbhid,uvcvideo type: USB
API: ALSA v: k6.14.0-37-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active
Network:
Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
driver: r8169
IF: enp2s0 state: up speed: 1000 Mbps duplex: full mac:
Drives:
Local Storage: total: 447.13 GiB used: 13.61 GiB (3.0%)
ID-1: /dev/sda model: SATA SSD size: 447.13 GiB
Partition:
ID-1: / size: 438.55 GiB used: 13.6 GiB (3.1%) fs: ext4 dev: /dev/sda2
ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) file: /swapfile
ID-2: swap-2 type: zram size: 7.77 GiB used: 0 KiB (0.0%) dev: /dev/zram0
Sensors:
System Temperatures: cpu: 43.0 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Memory: total: 16 GiB available: 15.55 GiB used: 4.02 GiB (25.8%)
Processes: 276 Uptime: 27m Shell: Bash inxi: 3.3.34

Can you follow the steps here, except that you will not be using nomodeset.
Instead, try these two parameters: i915.enable_psr=0 i915.enable_dc=0

It will look like:
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.enable_psr=0 i915.enable_dc=0"

Tap ctl+o to overwrite, enter key to save current configuration, then tap ctl+x to eXit the editor.

Now, you must run

sudo update-grub

Then, reboot the computer and test if it still freezes.

4 Likes

Did Aravisian's suggestion solve the problem?

I asked because I found another possibility for the source of the freezing problem: You are
using a MacroSilicon capture dongle as a “second monitor” - very different from using a real GPU output, and that’s likely why you’re seeing freezes when you drive it with live lyrics.

1 Like

Sorry for the late reply. I don't have access to the church computer, just on the weekends I work there. But since I did what you recommend, the computer stopped freezing. Thank you very much!

2 Likes

I use two monitors. The first is the main screen and the second a projector. I use a hdmi to usb too for the camera we use for streaming. Could the system confuse the camera with a GPU output?

Glad to hear (and not surprised) that Aravasian's suggestion seems to have solved the problem. I don't believe the system is confusing the camera with a GPU. But if the problem recurs, try using a powered usb port replicator for the usb to hdmi adapter.

1 Like

Can you help me?

Today the computer froze again while presenting. What's your take? Would the camera cause the system to freeze?

EDIT: after freezing and rebooting, the computer soon showed a kernel panic error. Here's the log of journalctl -b -1 -p 3:

fev 15 09:12:38 pib-desktop kernel: x86/cpu: SGX disabled or unsupported by BIOS.
fev 15 09:12:38 pib-desktop kernel: ACPI BIOS Error (bug): Could not resolve symbol [_SB.PCI0.SAT0.PRT3._GTF.DSSP], AE_NOT_FOUND (20250404/psargs-332)
fev 15 09:12:38 pib-desktop kernel: ACPI Error: Aborting method _SB.PCI0.SAT0.PRT3._GTF due to previous error (AE_NOT_FOUND) (20250404/psparse-529)
fev 15 09:12:38 pib-desktop kernel: ACPI BIOS Error (bug): Could not resolve symbol [_SB.PCI0.SAT0.PRT3._GTF.DSSP], AE_NOT_FOUND (20250404/psargs-332)
fev 15 09:12:38 pib-desktop kernel: ACPI Error: Aborting method _SB.PCI0.SAT0.PRT3._GTF due to previous error (AE_NOT_FOUND) (20250404/psparse-529)
fev 15 09:12:40 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:12:40 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:12:40 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:12:40 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:12:40 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:12:41 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:12:41 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:12:41 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:12:41 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:12:48 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:12:48 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:12:58 pib-desktop gdm-password][1563]: gkr-pam: unable to locate daemon control file
fev 15 09:12:59 pib-desktop gdm3[1027]: Gdm: on_display_added: assertion 'GDM_IS_REMOTE_DISPLAY (display)' failed
fev 15 09:12:59 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:12:59 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:13:00 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:13:00 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:13:01 pib-desktop systemd[1574]: Failed to start app-gnome-gnome\x2dkeyring\x2dpkcs11-1868.scope - Application launched by gnome-session-binary.
fev 15 09:13:01 pib-desktop systemd[1574]: Failed to start app-gnome-gnome\x2dkeyring\x2dsecrets-1864.scope - Application launched by gnome-session-binary.
fev 15 09:13:01 pib-desktop systemd[1574]: Failed to start app-gnome-gnome\x2dkeyring\x2dssh-1862.scope - Application launched by gnome-session-binary.
fev 15 09:13:01 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:13:01 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:13:02 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:13:02 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:13:02 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:13:02 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:13:03 pib-desktop systemd[1574]: Failed to start app-gnome-user\x2ddirs\x2dupdate\x2dgtk-2104.scope - Application launched by gnome-session-binary.
fev 15 09:13:08 pib-desktop gdm3[1027]: Gdm: on_display_removed: assertion 'GDM_IS_REMOTE_DISPLAY (display)' failed

and -b 0:

fev 15 09:19:22 pib-desktop kernel: x86/cpu: SGX disabled or unsupported by BIOS.
fev 15 09:19:22 pib-desktop kernel: ACPI BIOS Error (bug): Could not resolve symbol [_SB.PCI0.SAT0.PRT3._GTF.DSSP], AE_NOT_FOUND (20250404/psargs-332)
fev 15 09:19:22 pib-desktop kernel: ACPI Error: Aborting method _SB.PCI0.SAT0.PRT3._GTF due to previous error (AE_NOT_FOUND) (20250404/psparse-529)
fev 15 09:19:22 pib-desktop kernel: ACPI BIOS Error (bug): Could not resolve symbol [_SB.PCI0.SAT0.PRT3._GTF.DSSP], AE_NOT_FOUND (20250404/psargs-332)
fev 15 09:19:22 pib-desktop kernel: ACPI Error: Aborting method _SB.PCI0.SAT0.PRT3._GTF due to previous error (AE_NOT_FOUND) (20250404/psparse-529)
fev 15 09:19:24 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:24 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:24 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:25 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:25 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:25 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:25 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:25 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:25 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:28 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:28 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:35 pib-desktop gdm-password][1553]: gkr-pam: unable to locate daemon control file
fev 15 09:19:36 pib-desktop gdm3[966]: Gdm: on_display_added: assertion 'GDM_IS_REMOTE_DISPLAY (display)' failed
fev 15 09:19:36 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:36 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:36 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:36 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:38 pib-desktop systemd[1565]: Failed to start app-gnome-gnome\x2dkeyring\x2dpkcs11-1861.scope - Application launched by gnome-session-binary.
fev 15 09:19:38 pib-desktop systemd[1565]: Failed to start app-gnome-gnome\x2dkeyring\x2dsecrets-1857.scope - Application launched by gnome-session-binary.
fev 15 09:19:38 pib-desktop systemd[1565]: Failed to start app-gnome-gnome\x2dkeyring\x2dssh-1855.scope - Application launched by gnome-session-binary.
fev 15 09:19:38 pib-desktop systemd[1565]: Failed to start app-gnome-at\x2dspi\x2ddbus\x2dbus-1873.scope - Application launched by gnome-session-binary.
fev 15 09:19:38 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:38 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:38 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:38 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:39 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR Failed to probe lspcon
fev 15 09:19:39 pib-desktop kernel: i915 0000:00:02.0: [drm] ERROR LSPCON init failed on port C
fev 15 09:19:44 pib-desktop gdm3[966]: Gdm: on_display_removed: assertion 'GDM_IS_REMOTE_DISPLAY (display)' failed