Unable to connect to scanner

Hardware Support
1

Hello,

I installed Zorin 16 yesterday. I have the HP MFP M148fdw all-in-one printer.
I am able to print. But when I try to scan, it returns the message window 'Failed To Scan. Unable to connect to scanner.'

Here are the hardware and peripheral device results of a couple Linux commands below:
bluesbreaker@bluesbreaker-Z170XP-SLI:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Host Bridge/DRAM Registers (rev 07)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06)
00:14.0 USB controller: Intel Corporation 100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller (rev 31)
00:14.2 Signal processing controller: Intel Corporation 100 Series/C230 Series Chipset Family Thermal Subsystem (rev 31)
00:16.0 Communication controller: Intel Corporation 100 Series/C230 Series Chipset Family MEI Controller #1 (rev 31)
00:17.0 SATA controller: Intel Corporation Q170/Q150/B150/H170/H110/Z170/CM236 Chipset SATA Controller [AHCI Mode] (rev 31)
00:1b.0 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #17 (rev f1)
00:1b.2 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #19 (rev f1)
00:1c.0 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #1 (rev f1)
00:1c.4 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #5 (rev f1)
00:1d.0 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #9 (rev f1)
00:1d.4 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #13 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Z170 Chipset LPC/eSPI Controller (rev 31)
00:1f.2 Memory controller: Intel Corporation 100 Series/C230 Series Chipset Family Power Management Controller (rev 31)
00:1f.3 Audio device: Intel Corporation 100 Series/C230 Series Chipset Family HD Audio Controller (rev 31)
00:1f.4 SMBus: Intel Corporation 100 Series/C230 Series Chipset Family SMBus (rev 31)
00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (2) I219-V (rev 31)
02:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 04)
04:00.0 USB controller: ASMedia Technology Inc. ASM1142 USB 3.1 Host Controller
06:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller SM961/PM961
bluesbreaker@bluesbreaker-Z170XP-SLI:~$ lsusb
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 03f0:ed2a HP, Inc HP LaserJet Pro M148f-M149f
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 046d:0825 Logitech, Inc. Webcam C270
Bus 001 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
Bus 001 Device 015: ID 0b05:5602 ASUSTek Computer, Inc. ASUS_Z01RD
Bus 001 Device 002: ID 044f:b10a ThrustMaster, Inc. T.16000M Joystick
Bus 001 Device 005: ID 046d:c513 Logitech, Inc. MX3000 Cordless Desktop Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I downloaded the Zorin Hplip drivers for my HP all-in-one. But I don't know if I want to download all those drivers if the printer works fine. What is the next step to troubleshoot this?

2

Gday @turnawrench , Welcome to the community!
Have a look here, may help.

Keep us informed.

1 Like
3

Thanks. I'll report back later this week.

1 Like
4

I installed the GUI package. Then I attempted to install the plug-in 3 times and it seems to be saying I am entering the wrong root superuser password. I know I entered the correct one. Root password is the same as Zorin log-in password......correct? This is the response I got from terminal.

(By the way, printer works ok
But still no scanner.)

note: Using PyQt5
error: License agreement not accepted. Exiting.
error: Python gobject/dbus may be not installed
error: Plug-in install failed.

Done.
error: Failed to install Plug-in.
Either you have chosen to skip the Plug-in installation or entered incorrect Password.

5

Have you tried sane-airscan package?

6

Thanks for the suggestion. But I'm not interested in sane-airscan. I want to find out why this plug-in won't install. Maybe I never granted myself root access?

I'll have to look at this again Thursday night after work.

7

Why do I need 'superuser' root password to install a plug-in? In fact, I don't see any need at all for an administrator root password. No one else uses my desktop PC. I think the key here is to eliminate or bypass root administrator password. Just get rid of it. There is probably a terminal command to do this. I'll check.

8

While not a definitive answer, this is what I've found works for me...although unfortunately I have to do this everytime I want to use my scanner.

(ensure the scanner is switched on)

Right click the desktop and select open in terminal.
Type sane-find-scanner then press enter.

If your scanner is found then in the list of text that comes up you'll see something like this...

found USB scanner (vendor=0x04a9 [Canon], product=0x1802 [TS5000 series]) at libusb:002:005

In this case the numbers needed are the libusb:002:005

Now type sudo chmod a+rw /dev/bus/usb/002/005 (or whatever numbers show for your scanner)

Now, try scanning and it should work. As I scan once in a blue moon then this is a workaround that works for me when I need to scan. I'm not saying it will work for you but it's worth a try!

Hope this helps.

Andy.

1 Like
9

Because installing anything to Root requires root privileges. Anything installed on Root can affect your Whole System.

10

Type in all those terminal commands every time I want to use the scanner....no thanks. I'll keep looking for another way.

11

You should not need to type in a bunch of commands every time you need to use the scanner.
It would be a one-time thing.

12

Gday @turnawrench ,
No.

In most Distro's the Root account isn't configured.
So you will need to add a p/w to use root privileges.

To set root p/w (password)
1st test if you have root privileges type

su

then try your p/w.

if it returns "failed", then next type.

sudo -i

Enter your login p/w.
When successful then enter:

passwd

Now enter the new Root p/w.

It should say "Successful", To test this use:

su

Then enter your new root p/w.

13

Sorry it took me so long to reply. You're correct. All I needed to do was create a root administrator password. Once I did that, I was able to install the printer plug-in. Now I am able to scan documents

Problem solved. Thanks

2 Likes
14

Gday @turnawrench ,

Glad to see the issue is fixed.
Could i ask you to update your profile Please, to show the "Edition" of Zorin OS your using.
This helps us in helping with any future help, if needed.

Thank you.

15

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