I recently purchased Zorin OS 17.3 Pro, but I am unable to upgrade from my existing Zorin OS 17.3 Core installation. When I attempt the upgrade, I receive an error message saying that an issue has occurred. I would appreciate any guidance on how to resolve this problem.
[CHECKING] Started
[CHECKING:Validating Upgrade Attempt] Started
[CHECKING:Validating Upgrade Attempt] Completed
[CHECKING:Checking Filesystem] Started
[CHECKING:Checking Filesystem] Completed
[CHECKING:Creating Necessary Files] Started
[CHECKING:Creating Necessary Files] Completed
[CHECKING:Adding GPG Keys] Started
[CHECKING:Adding GPG Keys] Completed
[CHECKING:Restarting Apt] Started
[CHECKING:Restarting Apt] Completed
[CHECKING:Simulating Flatpak Transaction] Started
[CHECKING:Simulating Flatpak Transaction] Completed
[CHECKING:Processing Apt Repos] Started
[CHECKING:Processing Apt Repos] Completed
[CHECKING:Updating Apt Repos] Started
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Retrying
[CHECKING:Updating Apt Repos] Fatal Error: { error-repo-download-failed: }
[CHECKING:Updating Apt Repos] Failed
[CHECKING] Failed
[CHECKING:Restoring System] Started
[CHECKING:Restoring System] Error: { error-repo-download-failed: }
[CHECKING:Restoring System] Completed
Can you please relay the terminal output for:
ls /etc/apt/sources.list.d
cat /etc/apt/sources.list
Let's see if you have a repository added that conflicts in some way.
(This may also be a simple server disconnect issue, usually resolved by waiting a bit before trying again).
halil@halil:~$ ls /etc/apt/sources.list.d
deadsnakes-ubuntu-ppa-jammy.list
deadsnakes-ubuntu-ppa-jammy.list.save
element-io.list
element-io.list.save
intel-graphics.list
intel-graphics.list.save
kisak-ubuntu-kisak-mesa-jammy.list
kisak-ubuntu-kisak-mesa-jammy.list.save
mozilla.list
mozilla.list.save
nodesource.list
nodesource.list.save
pipewire-debian-ubuntu-pipewire-upstream-jammy.list
pipewire-debian-ubuntu-pipewire-upstream-jammy.list.save
pipewire-debian-ubuntu-wireplumber-upstream-jammy.list
pipewire-debian-ubuntu-wireplumber-upstream-jammy.list.save
ubuntu-toolchain-r-ubuntu-test-jammy.list
ubuntu-toolchain-r-ubuntu-test-jammy.list.save
windsurf.list
windsurf.list.save
zorin.list
zorin.list.save
zorinos-ubuntu-apps-jammy.list
zorinos-ubuntu-apps-jammy.list.save
zorinos-ubuntu-drivers-jammy.list
zorinos-ubuntu-drivers-jammy.list.save
zorinos-ubuntu-patches-jammy.list
zorinos-ubuntu-patches-jammy.list.save
zorinos-ubuntu-stable-jammy.list
zorinos-ubuntu-stable-jammy.list.save
halil@halil:~$ cat /etc/apt/sources.list
# deb cdrom:[Zorin-OS 17.2 Core 64bit]/ jammy main restricted
# See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to
# newer versions of the distribution.
deb http://tr.archive.ubuntu.com/ubuntu/ jammy main restricted
# deb-src http://tr.archive.ubuntu.com/ubuntu/ jammy main restricted
## Major bug fix updates produced after the final release of the
## distribution.
deb http://tr.archive.ubuntu.com/ubuntu/ jammy-updates main restricted
# deb-src http://tr.archive.ubuntu.com/ubuntu/ jammy-updates main restricted
## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
## team. Also, please note that software in universe WILL NOT receive any
## review or updates from the Ubuntu security team.
deb http://tr.archive.ubuntu.com/ubuntu/ jammy universe
# deb-src http://tr.archive.ubuntu.com/ubuntu/ jammy universe
deb http://tr.archive.ubuntu.com/ubuntu/ jammy-updates universe
# deb-src http://tr.archive.ubuntu.com/ubuntu/ jammy-updates universe
## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
## team, and may not be under a free licence. Please satisfy yourself as to
## your rights to use the software. Also, please note that software in
## multiverse WILL NOT receive any review or updates from the Ubuntu
## security team.
deb http://tr.archive.ubuntu.com/ubuntu/ jammy multiverse
# deb-src http://tr.archive.ubuntu.com/ubuntu/ jammy multiverse
deb http://tr.archive.ubuntu.com/ubuntu/ jammy-updates multiverse
# deb-src http://tr.archive.ubuntu.com/ubuntu/ jammy-updates multiverse
## N.B. software from this repository may not have been tested as
## extensively as that contained in the main release, although it includes
## newer versions of some applications which may provide useful features.
## Also, please note that software in backports WILL NOT receive any review
## or updates from the Ubuntu security team.
deb http://tr.archive.ubuntu.com/ubuntu/ jammy-backports main restricted universe multiverse
# deb-src http://tr.archive.ubuntu.com/ubuntu/ jammy-backports main restricted universe multiverse
deb http://security.ubuntu.com/ubuntu jammy-security main restricted
# deb-src http://security.ubuntu.com/ubuntu jammy-security main restricted
deb http://security.ubuntu.com/ubuntu jammy-security universe
# deb-src http://security.ubuntu.com/ubuntu jammy-security universe
deb http://security.ubuntu.com/ubuntu jammy-security multiverse
# deb-src http://security.ubuntu.com/ubuntu jammy-security multiverse
# This system was installed using small removable media
# (e.g. netinst, live or single CD). The matching "deb cdrom"
# entries were disabled at the end of the installation process.
# For information about how to configure apt package sources,
# see the sources.list(5) manual.
I tried several times during the day and the same problem persists.
If I am not mistaken, this provides test builds for GCC, doesn't it? If the GCC conflicts, that would definitely cause a problem.
In Software & Updates, you might switch Download From to "Main Server.
I followed your suggestion and selected the Main Server option in Software & Updates, then saved the changes. However, when I attempted to refresh the updates via Software Updater, I encountered the following errors:
- Several files in
/etc/apt/sources.list.d/ with the .list.save extension are reported as having an invalid file extension.
- The ElementaryOS repository (
packages.element.io) is missing a GPG key, causing signature verification to fail.
- Due to errors during the update process, it states that previous index files are being used instead.
While a user can install other Distro Repos in order to download software, you must remove that distro's repository or else it may change your Base Software during a system Upgrade - it is a Different Distributions Repository.
I highly recommend removing the extra repositories that affect base system files.
Once done, run in terminal:
sudo apt update && sudo apt dist-upgrade
to see if you can restore your base files to the Zorin OS supplied packages. Then test the Upgrader tool...
EDIT:
This can possibly change your Python version.
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