running zorin on a dell laptop, the wifi icon is lit up but i don't know how to activate the connection which seems to be asking me to add the network server name. i have phoned my isp twice but i just get told to enter the network name which is a 10 alphanumeric number and hit enter which should continue the connection process automatically but nothing happens.
if i can get past this point, then hopefully i can move on to installing other programmes and access to the internet etc.
i'm very stuck and would be grateful for any help please.
thank you.