Wi-fi adapter stopped being recognized without changes on my part

General Help
1

After looking through the forum for similar issues the solutions have seemed to be specific to the hardware. Being new to linux and learning I hope this post is not too redundant.

Everything worked great out of the box with my initial Zorin 18 Core install. However, after booting up my computer today two problems occured. My wifi adapter was no longer recognized and after rebooting to see if it would solve the issue my screen went completely black after logging on to my profile on the computer. The black screen issue took two reboots for me to get in. I connected to the internet via tethering my phone and updated my system through the Zorin options, this did not solve my problem.

I am running on a Lenovo ThinkPad T14 G6. Safe boot is off, and this is what the sudo lshw -C network command outputs:

*-network:0 UNCLAIMED
description: Network controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
version: 00
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix cap_list
configuration: latency=0
resources: iomemory:400-3ff memory:405a704000-405a707fff
*-network:1
description: Ethernet interface
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.6
bus info: pci@0000:00:1f.6
logical name: enp0s31f6
version: 00
serial: a8:2b:dd:f5:7c:49
capacity: 1Gbit/s
width: 32 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=6.17.0-1011-oem firmware=0.1-4 latency=0 link=no multicast=yes port=twisted pair
resources: irq:160 memory:bb700000-bb71ffff
*-network
description: Ethernet interface
physical id: 11
bus info: usb@3:6
logical name: enxc6516f8fa558
serial: c6:51:6f:8f:a5:58
capabilities: ethernet physical
configuration: autonegotiation=off broadcast=yes driver=rndis_host driverversion=6.17.0-1011-oem firmware=RNDIS device ip=10.128.70.18 link=yes multicast=yes port=twisted pair

Unfortunately I am not familiar enough with linux yet, so any help towards pinpointing my issue would be greatly appreciated.

2

Try to go back to kernel 6.14 to see if it makes a difference. During boot press continuosly esc key to display the grub menu, then at grub menu select "Advanced options for Zorin" and select kernel 6.14 to boot from.
Test if it helps. If everything works fine then, you can set this kernel as default to boot, otherwise with the next boot it'll boot again with kernel 6.17.

3 Likes
3

Welcome to the Forum!

Did You installed a different Kernel? Please run in Terminal uname -r and post the Output here or post a Screenshot.

4

In the grub menu I only get the choice to boot either 6.17.0-1011-oem or 6.17.0-14

The terminal outputs 6.17.0-1011-oem

What confuses me is that the initial Zorin installation had no issues, and I have not made any (knowing) modifications to it after the fact. Sounds like I need to boot my machine with a different kernel? If so, any pointers to where I could learn to do so would be great.

5

That sounds as if all other kernels have been removed. Zorin only keeps two kernels by default. You may need to install kernel 6.14.

1 Like
6

Sounds like it. Any chance you could point me in the right direction?

Thanks for taking the time to help me out!

7

Sorry, I'm not sure which command you need to do this. Recently there was a kernel update to 6.17 kernel (but not the oem version) and I'd recommend kernel 6.14 because there are many problems at the moment with 6.17 kernel.

8

Would it not be better to install 6.18 mainline kernel? @Aravisian

9

That is not a default Kernel. It should be 6.14 or the 6.17.0-14. That would explain why You don't have the 6.14 Kernel. Because the oem Kernel was installed, it replaced the 6.14. You can install the 6.14 Kernel with:

sudo apt install linux-image-6.14.0-36-generic linux-headers-6.14.0-36-generic linux-modules-6.14.0-36-generic linux-modules-extra-6.14.0-36-generic

After Installation, it should be available in GRUB for choosing.

2 Likes
11

This solved the wifi adapter issue, thanks! Still faced with the problem of getting a black screen after logging in to my account on most boots. Not sure how to troubleshoot that issue.

12

You can open a new Thread and describe the Issue.

13

Do you see a cursor or only black screen? Maybe some ideas of this link can help:

https://www.reddit.com/r/Ubuntu/comments/1d4k9uj/issue_with_ubuntu_2404_black_screen_with_cursor/