Hi I am new to Zorin but seem to have a very strange problem with my internet.
I have a WiFi card which used to connect to my router fine. Then one day it connected and has signal but "activation failed to connect" message appeared an a question mark appeared in the logo. I have tried all the trouble shooting I can find but nothing seems to work, but strangely it is able to connect to my phone as a wireless hotspot with no problems.
The other issues, which is less important but more confusing than anything is that the ethernet is not recognised at all, I have never been able to connect to it but know it works because I have connected it to other devices.
For "activation failed to connect": The OP on this thread has a VPN related problem but there are several non-VPN-related solutions offered. Can you try them to see if that fixes the problem?
For your "Unclaimed" controller: I suspect it is a kernel issue. You could consider trying the Zorin 16 beta and seeing if that fixes it.
Looking over your specs above, it should work. It may just need modprobe.
But just in case, can you first ensure that Secure Boot is disabled in EFI settings? This often causes this problem as you describe.
Rosa, I am sorry. I've been all over the place this past week. I did not realize this thread was awaiting response. 'Network Unclaimed' means that the system is not associating the Realtek driver with the hardware. Modprobe is a utility to add or remove modules. As Zorin is a System.d OS, it uses Modules with the Kernel to communicate with the hardware. Modules are basically Drivers.
In terminal, please run:
sudo modprobe r8168
to tell modprobe to add the Realtek Module. It is possible that you may need to download or install Realtek drivers. But you should have them from your OS installation.
For some, it still turns wifi on in spite of the error warning. Any luck there?
If still no wifi, you may need to install the modules or driver. Installing the realtek driver gets trickier and it often requires reinstalling it tediously after each update. I would prefer to avoid that route- and the Linux Kernel should contain the proper modules. Given your output above, you have the 5.4 kernel. Let's try reinstalling it. Copy each into terminal in succession without logging out or rebooting until you have completed the terminal session:
(1) IT standard, have you tried turning it off and on again?
Click on the Zorin logo on the bottom left of the screen, type in settings manager. Open that, and then open your Network category. This is what you need to be looking for.
(2) Have you tried unplugging-replugging the ethernet cable in your notebook while in the OS?
On yours, your more then likely going to see, Network Unplugged. But when you unplug and replug the ethernet cable, does that change to 10/100 or 1000GB?
If it changes, your connection is back. If its still says network unplugged, then I need to ask you, what is the other end of the ethernet cable plugged into? Are you connecting it to a wired port on the back of the router? Or are you connecting to the back of a ethernet switch?
If you still have no internet, best recommendations at this point, is to power cycle the router and or switch, and see where you go from there. Hopefully, one of these solutions gets you going. I have a doctors appt that I need to get to, so I won't be back to check this for awhile.
Also, if your not sure about the cable, such as, if the cable is quite old and all, make sure you try another ethernet cable just to be sure. Sometimes cables go bad.
