Wifi Issues - Randomly disconnects

Hardware Support
#1

I installed Zorin OS 16 , and randomly Wifi completely disappears.

I have also noticed when the PC goes to standby or sleep , Wifi completely disappears.

There's no additional drivers as it keeps on saying no proprietary drivers installed.

sudo lspci
00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 20)
00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller (rev 20)
00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 20)
00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 20)
00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 20)
00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 20)
00:1c.0 PCI bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Express Port #1 (rev 20)
00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 20)
01:00.0 Ethernet controller: Marvell Technology Group Ltd. 88W8897 [AVASTAR] 802.11ac Wireless

#2

You might turn off the Powersave option as a first attempt at resolving this:

sudo nano /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf

arrow key down to and change the 3 to a 2 so that it looks like

wifi.powersave = 2

Tap ctrl+x to exit, then the y key to say yes to save, then the enter key to close the saved file.

This should be well supported. But if the above does not work, we can try exploring other options.

#3

So I did try the above , Now I dont see the WIfi disappearing but after a few minutes it goes to Wifi Connecting and doesn't connect.

#4

can you please post the output of

sudo lshw -c network

OR

sudo apt install inxi && inxi -N

#5

Here's the output

sudo lshw -c network
*-network
description: Wireless interface
product: 88W8897 [AVASTAR] 802.11ac Wireless
vendor: Marvell Technology Group Ltd.
physical id: 0
bus info: pci@0000:01:00.0
logical name: wlp1s0
version: 00
serial: c0:33:5e:e1:8e:4b
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=mwifiex_pcie driverversion=5.11.0-38-generic ip=10.10.60.183 latency=0 multicast=yes wireless=IEEE 802.11
resources: irq:48 memory:d1900000-d19fffff memory:d1800000-d18fffff

Network:
Device-1: Marvell 88W8897 [AVASTAR] 802.11ac Wireless driver: mwifiex_pcie
Device-2: Marvell Bluetooth and Wireless LAN Composite Device type: USB
driver: btusb

#6

Are you on a Surface Notebook?

#7

Yes on a Surface 3 ,

#8

Now, I understand.
The Surface Notebooks are built exclusively for Microsoft- using Proprietary drivers.
Getting a Surface Notebook to work on Linux is like pulling teeth - By Design. You can see this from Microsofts point of view- They Want only Microsoft Windows on their notebooks.

Let's try a couple more things...

sudo nano /etc/NetworkManager/conf.d/default-wifi-powersave-on.conf

Add the following line beneath the powersave change you did earlier:

[device]
wifi.scan-rand-mac-address=false

ctrl+x, y, enter...
Now, run

sudo systemctl restart NetworkManager.service

Test connection... fingers crossed.

1 Like
#9

I agree, but Zorin seems to be working better than ■■■■■■ Windows Bloatware.

So far connection has been stable , hopefully stays the same . Will keep you posted. Thanks for your help.

2 Likes
#10

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