Windows App Support Assistance Needed

General Help
,
1

While attempting to install MS Office 2021, I mistakenly clicked "remove" on the windows App Support. Now, when I try to reinstall windows app support to load Office, the only message I get from App Support is remove. How do I fix this?

2

Gday @Hawkewood , Welcome to the community!

Have you tried restarting the machine?

2 Likes
3

Appreciate you reaching out, Ocka. That was the first thing I tried. No luck. Next, I tried updating. Still the same.

1 Like
4

Next, I've tried removing it through the terminal command. Still no luck.

5

What happens if you run

sudo apt install --reinstall zorin-windows-app-support -y

3 Likes
6

Hey, Aravision. That was the terminal command I used. Nada.

7

Lol. And I can't believe I fell for the oldest tech support joke in the world. Onya, Ocka. Shows how tired and frustrated I was.

8

I get an error message that zorin is unable to locate the package for both remove and reinstall commands.

9

I am pretty sure that Ocka was not kidding...:wink:

Let's go ahead and just install Wine directly:

wget -qO- https://dl.winehq.org/wine-builds/winehq.key | sudo apt-key add -

sudo apt-add-repository "deb http://dl.winehq.org/wine-builds/ubuntu/ $(lsb_release -cs) main"

sudo apt update

sudo apt install --install-recommends winehq-stable

2 Likes
10

Maybe, maybe not. Still gave me a chuckle when I read it with fresh eyes. Okay, let's try Wine directly. Much appreciated.

1 Like
11

What did I miss? All I got was
E: Package 'winehq' has no installation candidate

12

Interesting...

Can we check your sources?
Please post the output of sudo apt update

1 Like
13

Happy to, once I know how. My background is hardware. I haven't done anything with software at this level since the 80s. I did type the exact response I got. How do I pull that log for you?

14

Sure thing. In terminal (Launch with ctrl+alt+t), run

sudo apt update

Once run, select "Select all" from File, then "Copy." You can then paste it here inside of the </> tags available on the post Toolbar.

1 Like
15

Really appreciate your taking the time.

hawkewood@Exeter:~$ sudo apt update 
Get:1 http://dl.winehq.org/wine-builds/ubuntu focal InRelease [8,041 B]        
Get:2 http://security.ubuntu.com/ubuntu focal-security InRelease [114 kB]      
Hit:3 https://dl.google.com/linux/chrome/deb stable InRelease                  
Hit:4 https://deb.opera.com/opera-stable stable InRelease                      
Ign:5 https://repo.vivaldi.com/stable/deb stable InRelease                     
Err:1 http://dl.winehq.org/wine-builds/ubuntu focal InRelease                  
  The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 76F1A20FF987672F
Hit:6 http://us.archive.ubuntu.com/ubuntu focal InRelease                      
Hit:7 https://packages.zorinos.com/stable focal InRelease                      
Hit:8 http://ppa.launchpad.net/zorinos/apps/ubuntu focal InRelease             
Hit:9 https://repo.vivaldi.com/stable/deb stable Release                       
Hit:10 https://packages.zorinos.com/patches focal InRelease                    
Hit:11 https://packages.microsoft.com/repos/edge stable InRelease              
Get:12 http://us.archive.ubuntu.com/ubuntu focal-updates InRelease [114 kB]
Hit:13 https://packages.zorinos.com/apps focal InRelease                       
Hit:14 http://ppa.launchpad.net/zorinos/drivers/ubuntu focal InRelease         
Hit:16 https://packages.zorinos.com/drivers focal InRelease         
Get:17 http://us.archive.ubuntu.com/ubuntu focal-backports InRelease [108 kB]
Hit:18 http://ppa.launchpad.net/zorinos/patches/ubuntu focal InRelease
Hit:19 http://ppa.launchpad.net/zorinos/stable/ubuntu focal InRelease          
Reading package lists... Done                                                  
W: GPG error: http://dl.winehq.org/wine-builds/ubuntu focal InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 76F1A20FF987672F
E: The repository 'http://dl.winehq.org/wine-builds/ubuntu focal InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
16

let's try adding the pubkey:

sudo mkdir -pm755 /etc/apt/keyrings

sudo wget -O /etc/apt/keyrings/winehq-archive.key https://dl.winehq.org/wine-builds/winehq.key

sudo apt update && sudo apt install --install-recommends winehq-stable

1 Like
17 
hawkewood@Exeter:~$ sudo apt update && sudo apt install --install-recommends winehq-stable
Hit:1 https://dl.google.com/linux/chrome/deb stable InRelease                  
Hit:2 https://deb.opera.com/opera-stable stable InRelease                      
Ign:3 https://repo.vivaldi.com/stable/deb stable InRelease                     
Get:4 http://dl.winehq.org/wine-builds/ubuntu focal InRelease [8,041 B]        
Hit:5 http://us.archive.ubuntu.com/ubuntu focal InRelease                      
Get:6 http://security.ubuntu.com/ubuntu focal-security InRelease [114 kB]      
Hit:7 https://packages.zorinos.com/stable focal InRelease                      
Hit:8 http://ppa.launchpad.net/zorinos/apps/ubuntu focal InRelease             
Hit:9 https://packages.microsoft.com/repos/edge stable InRelease               
Hit:10 https://repo.vivaldi.com/stable/deb stable Release                      
Err:4 http://dl.winehq.org/wine-builds/ubuntu focal InRelease                  
  The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 76F1A20FF987672F
Hit:11 https://packages.zorinos.com/patches focal InRelease         
Get:12 http://us.archive.ubuntu.com/ubuntu focal-updates InRelease [114 kB]
Hit:13 http://ppa.launchpad.net/zorinos/drivers/ubuntu focal InRelease         
Hit:14 https://packages.zorinos.com/apps focal InRelease            
Hit:15 https://packages.zorinos.com/drivers focal InRelease         
Get:16 http://us.archive.ubuntu.com/ubuntu focal-backports InRelease [108 kB]
Hit:18 http://ppa.launchpad.net/zorinos/patches/ubuntu focal InRelease
Hit:19 http://ppa.launchpad.net/zorinos/stable/ubuntu focal InRelease          
Reading package lists... Done                                                  
W: GPG error: http://dl.winehq.org/wine-builds/ubuntu focal InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 76F1A20FF987672F
E: The repository 'http://dl.winehq.org/wine-builds/ubuntu focal InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
18

Missed a bit in the last response.

awkewood@Exeter:~$ sudo mkdir -pm755 /etc/apt/keyrings
[sudo] password for hawkewood:             
hawkewood@Exeter:~$ sudo wget -0 /etc/apt/keyrings/winehq-archive.key https://dl.winehq.org/wine-builds/winehq.key
wget: invalid option -- '0'
Usage: wget [OPTION]... [URL]...

Try `wget --help' for more options.
hawkewood@Exeter:~$ sudo apt update && sudo apt install --install-recommends winehq-stable
Hit:1 https://dl.google.com/linux/chrome/deb stable InRelease                  
Hit:2 https://deb.opera.com/opera-stable stable InRelease                      
Ign:3 https://repo.vivaldi.com/stable/deb stable InRelease                     
Get:4 http://dl.winehq.org/wine-builds/ubuntu focal InRelease [8,041 B]        
Hit:5 http://us.archive.ubuntu.com/ubuntu focal InRelease                      
Get:6 http://security.ubuntu.com/ubuntu focal-security InRelease [114 kB]      
Hit:7 https://packages.zorinos.com/stable focal InRelease                      
Hit:8 http://ppa.launchpad.net/zorinos/apps/ubuntu focal InRelease             
Hit:9 https://packages.microsoft.com/repos/edge stable InRelease               
Hit:10 https://repo.vivaldi.com/stable/deb stable Release                      
Err:4 http://dl.winehq.org/wine-builds/ubuntu focal InRelease                  
  The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 76F1A20FF987672F
Hit:11 https://packages.zorinos.com/patches focal InRelease         
Get:12 http://us.archive.ubuntu.com/ubuntu focal-updates InRelease [114 kB]
Hit:13 http://ppa.launchpad.net/zorinos/drivers/ubuntu focal InRelease         
Hit:14 https://packages.zorinos.com/apps focal InRelease            
Hit:15 https://packages.zorinos.com/drivers focal InRelease         
Get:16 http://us.archive.ubuntu.com/ubuntu focal-backports InRelease [108 kB]
Hit:18 http://ppa.launchpad.net/zorinos/patches/ubuntu focal InRelease
Hit:19 http://ppa.launchpad.net/zorinos/stable/ubuntu focal InRelease          
Reading package lists... Done                                                  
W: GPG error: http://dl.winehq.org/wine-builds/ubuntu focal InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 76F1A20FF987672F
E: The repository 'http://dl.winehq.org/wine-builds/ubuntu focal InRelease' is not signed.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
19

It is

sudo wget -O /etc/apt/keyrings/winehq-archive.key https://dl.winehq.org/wine-builds/winehq.key

Please Copy and Paste the above - it is an "O" not a "0"

20

Gday @Hawkewood ,
No joke intended.
And yes i know the joke as i worked in help for a large chat client for many years, :+1:

As you see, When given a terminal command,
It is best to copy & paste the command.
Keeps us informed.