Xerox Workcentre 3215 Scanner Setup Issue

Hardware Support
#1

Hello,

When I open the "Document Scanner" app it's unable to detect my Xerox Workcentre 3215 scanner.
The Xerox Workcentre is a MFP unit. The Linux drivers have been installed from the Xerox website. It can detect the printer and is able to print, but the scanner is not detected. It's connected to my network via WiFi.
Any help would be greatly appreciated. Thanks in advance.
Additional information is listed below.

OS: Zorin OS 16 Core
Running in a Virtual Machine in Windows 10
System: Kernel: 5.11.0-41-generic x86_64 bits: 64 compiler: N/A
parameters: BOOT_IMAGE=/boot/vmlinuz-5.11.0-41-generic
root=UUID=594e40a7-f93e-44ad-b9d1-a605612fda82 ro quiet splash
Desktop: Gnome 3.38.4 wm: gnome-shell dm: GDM3 3.38.2.1 Distro: Zorin OS 16
base: Ubuntu 20.04 LTS Focal
Machine: Type: Vmware System: VMware product: VMware Virtual Platform v: N/A serial:
Chassis: No Enclosure type: 1 serial:
Mobo: Intel model: 440BX Desktop Reference Platform serial: BIOS: Phoenix v: 6.00
date: 11/12/2020
CPU: Topology: 2x Single Core model: 11th Gen Intel Core i9-11900KF bits: 64 type: SMP arch: N/A
family: 6 model-id: A7 (167) stepping: 1 microcode: 3C L2 cache: 32.0 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 bogomips: 14015
Speed: 3504 MHz min/max: N/A Core speeds (MHz): 1: 3504 2: 3504
Vulnerabilities: Type: itlb_multihit status: KVM: VMX unsupported
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics: Device-1: VMware SVGA II Adapter driver: vmwgfx v: 2.18.0.0 bus ID: 00:0f.0 chip ID: 15ad:0405
Display: x11 server: X.Org 1.20.11 driver: vmwgfx compositor: gnome-shell resolution: 3465x1857~60Hz
OpenGL: renderer: SVGA3D; build v: 4.1 Mesa 21.0.3 direct render: Yes
Audio: Device-1: Ensoniq ES1371/ES1373 / Creative Labs CT2518 driver: snd_ens1371 v: kernel bus ID: 02:02.0
chip ID: 1274:1371
Sound Server: ALSA v: k5.11.0-41-generic
Network: Device-1: Intel 82371AB/EB/MB PIIX4 ACPI vendor: VMware Virtual Machine type: network bridge
driver: N/A port: 1060 bus ID: 00:07.3 chip ID: 8086:7113
Device-2: Advanced Micro Devices [AMD] 79c970 [PCnet32 LANCE] driver: pcnet32 v: kernel port: 2000
bus ID: 02:01.0 chip ID: 1022:2000
IF: ens33 state: unknown speed: 10 Mbps duplex: half mac:
Drives: Local Storage: total: 25.00 GiB used: 11.56 GiB (46.2%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/sda vendor: VMware model: Virtual S size: 25.00 GiB block size: physical: 512 B
logical: 512 B serial: N/A rev: 1.0 scheme: MBR
Partition: ID-1: / raw size: 24.50 GiB size: 23.99 GiB (97.92%) used: 11.56 GiB (48.2%) fs: ext4 dev: /dev/sda5
Sensors: Message: No sensors data was found. Is sensors configured?
Info: Processes: 335 Uptime: 50m Memory: 3.81 GiB used: 2.85 GiB (74.9%) Init: systemd v: 245 runlevel: 5
Compilers: gcc: N/A Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

#2

Hi and welcome to the forum :slight_smile:

I have been using Windows in VMWare on Zorin host.
All my printers and scanners are working without installing any driver on Windows side.

Since you are doing other way around it may or may not work for you, but you can connect a printer in VM settings:

Screenshot from 2021-12-13 03-19-20
Screenshot from 2021-12-13 03-19-20841×379 36.4 KB

#3

Hi FrenchPress,

Thanks for the response. My goal was to test Zorin OS in a virtual machine to see if I like it and I do very much and then install it as the only OS on a laptop.

#4

Connecting peripherals could be tricky since a virtual machine also virtualises drivers. As you found a Linux driver for this all-in-one, I am sure it will work on the bare-metal installation of Zorin.

#5

I have installed Zorin OS on my laptop as the only operating system and I'm still unable to connect to the scanner via WiFi.
System:
Kernel: 5.11.0-41-generic x86_64 bits: 64 compiler: N/A
parameters: BOOT_IMAGE=/boot/vmlinuz-5.11.0-41-generic
root=UUID=53567952-4cf5-451a-ab10-8b1419ea7727 ro quiet splash
vt.handoff=7
Desktop: Gnome 3.38.4 wm: gnome-shell dm: GDM3 3.38.2.1
Distro: Zorin OS 16 base: Ubuntu 20.04 LTS Focal
Machine:
Type: Laptop System: Acer product: Predator G9-793 v: V1.14
serial: Chassis: type: 10 serial:
Mobo: Acer model: Challenger2_SKS v: V1.14 serial: UEFI: Insyde
v: 1.14 date: 03/02/2018
Battery:
ID-1: BAT0 charge: 83.0 Wh condition: 83.0/90.0 Wh (92%) volts: 17.2/14.8
model: AS15B3N type: Li-ion serial: status: Full
CPU:
Topology: Quad Core model: Intel Core i7-6700HQ bits: 64 type: MT MCP
arch: Skylake-S family: 6 model-id: 5E (94) stepping: 3 microcode: EA
L2 cache: 6144 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 41599
Speed: 800 MHz min/max: 800/3500 MHz Core speeds (MHz): 1: 811 2: 822
3: 976 4: 1935 5: 2238 6: 1534 7: 858 8: 800
Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf
mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort mitigation: Clear CPU buffers; SMT vulnerable
Graphics:
Device-1: NVIDIA GP104BM [GeForce GTX 1070 Mobile]
vendor: Acer Incorporated ALI driver: nvidia v: 470.86 bus ID: 01:00.0
chip ID: 10de:1be1
Display: x11 server: X.Org 1.20.11 driver: nvidia
unloaded: fbdev,modesetting,nouveau,vesa compositor: gnome-shell
resolution: 1920x1080~60Hz
OpenGL: renderer: NVIDIA GeForce GTX 1070/PCIe/SSE2 v: 4.6.0 NVIDIA 470.86
direct render: Yes
Audio:
Device-1: Intel 100 Series/C230 Series Family HD Audio
vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel
bus ID: 00:1f.3 chip ID: 8086:a170
Device-2: NVIDIA GP104 High Definition Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel v: kernel bus ID: 01:00.1 chip ID: 10de:10f0
Sound Server: ALSA v: k5.11.0-41-generic
Network:
Device-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
vendor: Bigfoot Networks driver: ath10k_pci v: kernel port: 5000
bus ID: 06:00.0 chip ID: 168c:003e
IF: wlp6s0 state: up mac:
Device-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet
vendor: Acer Incorporated ALI driver: alx v: kernel port: 3000
bus ID: 0b:00.0 chip ID: 1969:e0a1
IF: enp11s0 state: down mac:
Device-3: Qualcomm Atheros type: USB driver: btusb bus ID: 1-7:2
chip ID: 0cf3:e300
Drives:
Local Storage: total: 1.14 TiB used: 98.66 GiB (8.4%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/sda vendor: LITE-ON model: CV1-8B128 size: 119.24 GiB
block size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
serial: rev: 201
ID-2: /dev/sdb vendor: LITE-ON model: CV1-8B128 size: 119.24 GiB
block size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
serial: rev: 201
ID-3: /dev/sdc vendor: HGST (Hitachi) model: HTS721010A9E630
size: 931.51 GiB block size: physical: 4096 B logical: 512 B
speed: 6.0 Gb/s rotation: 7200 rpm serial: rev: A3J0 scheme: GPT
RAID:
Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci
v: 3.0 port: 6020 bus ID: 00:17.0 chip ID: 8086.282a rev: 31
Partition:
ID-1: / raw size: 237.98 GiB size: 233.24 GiB (98.01%)
used: 15.80 GiB (6.8%) fs: ext4 dev: /dev/dm-2
Sensors:
System Temperatures: cpu: 49.0 C mobo: N/A gpu: nvidia temp: 45 C
Fan Speeds (RPM): N/A
Info:
Processes: 305 Uptime: 4d 6h 04m Memory: 15.58 GiB used: 4.09 GiB (26.3%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: N/A Shell: bash v: 5.0.17
running in: gnome-terminal inxi: 3.0.38

#6

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