@RaynorBear is quite right.
My biggest problem is that for how long have you directly observed me, personally, on this forum, excusing the ZorinGroup?
Explaining away their delays?
Explaining away their lack of communication? Speaking up for them, swiftly, when they choose not to speak to the End User?
Explaining away the vaporware like Zorin Grid?
Explaining away the complaints of things being "outdated" or the very long release cycle?
For me, it comes across as though I allowed my ego to interfere with my better judgement.
I was not willing to admit to myself that I was rationalizing and explaining it away.
The ZorinGroup did not explain themselves to me, which I then explained to you on the forum. No. I assumed the most positive and beneficial excuse on their behalf.
I am only human. And now I feel like a fool.
I wanted to believe in the Zorin Project. It just worked when I installed it. It was solid. Right? It was right?
Well... As you know, I am pretty quick with troubleshooting. This put it out of my head that I was biased. I troubleshooted and resolved any issues I had relying on my forum experience so neatly that it presented the illusion that I had a trouble-free experience. But when I put my brain onto a piece of paper, I began to remember having to fix the graphics on my own daily driver repeatedly. Having to tweak various configurations to get certain software to work. Things other people might have to ask on the forum... I did in five minutes and forgot all about it.
It is not enough to believe. We need a showing of support from the developers whom we are granting trust to. We need evidence as to their intentions and that evidence can no longer come from me assuming and excusing the silent developers.
I was too busy showing support and not holding them accountable. That is called enabling.
They need to show the End Users support.