Zorin 17 + Precision 3551 + docking station

Hi,

How do I make my laptop recognize the docking station with monitor/keyboard/mouse?

Thanks!

Gday @NoNameNoLastName
Welcome to the community!

We may need more information, as in.
Are you Dual booting?
PC make/Brand/Model/age.
Specs:
Graphic's?:
RAM?:
CPU?:

Also info on the Docking Station..

Has the Docking Station been working on Zorin OS?
Is this a new install of Zorin OS?
Is the Docking Station Compatible with Linux OS's?
Is the Docking Stations Firmware/drivers up to date?
Check if your PC needs it's Firmware/drivers updated!!

Hope this helps

1 Like

New installation
No dual boot
Dell Precision 3551, bought used, not sure how old it is.
Graphic: 3D controller: NVIDIA Corporation GP107GLM [Quadro P620] (rev a1)
RAM: 32G
CPU:
*-cpu
product: Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz
vendor: Intel Corp.
physical id: 1
bus info: cpu@0
version: 6.165.2
size: 800MHz
capacity: 5100MHz
width: 64 bits

Docking station firmware is up to date, I use it for my work laptop that runs Windows, and it works fine. Everything is up to date with the OS. It's a standard Dell docking station.

Thanks!

Thank you,

Do you know or can you check if the docking station is Linux compatible please.

Also open the "Software Updater" then select the "Setting" button, open the TAB "Additional Drivers", check to see if you are on the recommended Nvidia Drivers,
Another way is to leave the docking Station connected & run the "Software Updater", then reboot. this may help.

i'm still thinking it's a compatibility issue.

You could also check the wire to the docking station (Maybe twisted & when it is put onto other machine , it may need twisting the other way. just a thought.

If your still having issue's, please show the results for the below commands using the terminal;

sudo lshw -C multimedia

The docking station is a Dell WD19TB, it seems to be compatible with Ubuntu. I checked the cable, it looks fine.

I have the NVIDIA drivers installed, but when I look at the additional drivers, this is what I see:

For the record, if I connect the display directly to the laptop, everything works fine. Perhaps I'm missing a driver for the docking station or something?

I tried to run the software updater with the docking station connected, but it didn't do anything.

The output of the command is:

*-usb:1
description: Video
product: Integrated_Webcam_HD
vendor: CN0V976R8LG000AABKJNA00
physical id: b
bus info: usb@1:b
version: 82.56
serial: 200901010001
capabilities: usb-2.01
configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
*-multimedia
description: Audio device
product: Comet Lake PCH cAVS
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
logical name: card0
logical name: /dev/snd/controlC0
logical name: /dev/snd/hwC0D0
logical name: /dev/snd/hwC0D2
logical name: /dev/snd/pcmC0D0c
logical name: /dev/snd/pcmC0D0p
logical name: /dev/snd/pcmC0D3p
logical name: /dev/snd/pcmC0D7p
logical name: /dev/snd/pcmC0D8p
version: 00
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: irq:163 memory:ed438000-ed43bfff memory:ed100000-ed1fffff

Can suit Linux But you need to install the Dell linux package for your docking station.
try here
https://www.dell.com/support/kbdoc/en-au/000131486/update-the-dell-bios-in-a-linux-or-ubuntu-environment

https://www.dell.com/support/home/en-au/drivers/supportedos/dell-wd19tb-dock

Please also research what Nvidia Driver suits your machine, then select it from the Additional Drivers. (This is mostly a Graphic's driver, these are Not drivers/firmware for the docker or PC.

Hope this helps.