Zorin 18 Shutdown Problem

General Help
10

one thing that could be helpful (for linux experts) would be to communicate the logs.

In order to keep it at a reasonable length, here is what I propose :

  1. power on you computer, and once logged in, power it off the regular way
  2. repeat until the bug manifest and you are forced to shut it down manually
  3. power it back on, log in
  4. open a terminal (see much below if you do not know how)
  5. type sudo journalctl -b -1 > ~/faulty-shutdown.log.txt
  6. a new file faulty-shutdown.log.txt has been created in your home folder, open it
  7. copy past the content here
  8. experts will have a better idea of what is happening.

Once it is done, in the meanwhile I would encourage you to test the shutdown now command in a terminal each time you want to power off, and see if the problem still occurs.

It is because your problem is intermittent I advise you to keep using the shutdown now command for a while. Should the problem not manifest that would narrow down the problem. In that case, executing the command with a keyboard shortcut might be less tedious and make the wait for a resolution more acceptable.

how to open a terminal

press the win key on your keyboard (aka the super key), type cmd and press Return

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