After the first installation of zorin by professionals I purchased the last pro version 17.1 to make all appearances available to users.
The automatic upgrade is very easy but it's impossible to get any layout.
What to do ?
I am not a linux expert and an extremely overloaded planning.
I fill very frustrated I don't understand why did I purchase zorin pro.
Why it does't work and why there is no support?
Have you contacted Zorin OS by mail? Also the forums is support, although we're volunteers and enthusiasts.
Open the terminal and copy/paste this:
apt search zorin layout
and post back the output.
They did not provide their support mail address
I checked.
To find a support channel should be convenient and not a survey
The appearance is blocked with the default gnome layout
user@Simi-laptop:~$ apt search zorin layout
Sorting... Done
Full Text Search... Done
gnome-shell-extension-zorin-tiling-assistant/jammy,jammy,now 43.1 all [installed,automatic]
extension which adds a Windows-like snap assist to GNOME Shell
zorin-appearance-layouts-shell-core/jammy,jammy,now 4.0 all [installed,automatic]
Desktop layouts in Zorin Appearance for Zorin OS Core
zorin-appearance-layouts-shell-premium/jammy,jammy,now 4.0 all [installed]
Desktop layouts in Zorin Appearance for Zorin OS Pro
zorin-appearance-layouts-support/jammy,jammy,now 3.4 all [installed,automatic]
Zorin Appearance - Layouts Support
zorin-appearance-layouts-xfce-core/jammy,jammy 1.3.1 all
Zorin Appearance - Layouts XFCE Core
zorin-appearance-layouts-xfce-premium/jammy,jammy 1.3.4 all
Desktop layouts in Zorin Appearance for Zorin OS Pro Lite
user@Simi-laptop:~$
I have no idea if this output can help because is by default
Thank you
I see.
Let's try;
sudo apt install --reinstall zorin-appearance-layouts-shell-premium zorin-appearance-layouts-support zorin-appearance-layouts-shell-core zorin-appearance
I did that
No improvement and 2:30 AM after a long day and before another one
I sent a request to the support
Thanks for the hand !
zorin-appearance-layouts-xfce-premium/jammy,jammy 1.3.4 all
Desktop layouts in Zorin Appearance for Zorin OS Pro Lite
user@Simi-laptop:~$ sudo apt install --reinstall zorin-appearance-layouts-shell-premium zorin-appearance-layouts-support zorin-appearance-layouts-shell-core zorin-appearance
[sudo] password for user:
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
0 upgraded, 0 newly installed, 4 reinstalled, 0 to remove and 0 not upgraded.
Need to get 177 kB of archives.
After this operation, 0 B of additional disk space will be used.
Get:1 Index of /zorinos/stable/ubuntu jammy/main amd64 zorin-appearance all 5.2.2 [161 kB]
Get:2 Index of /zorinos/stable/ubuntu jammy/main amd64 zorin-appearance-layouts-shell-core all 4.0 [5 476 B]
Get:3 Index of /zorinos/stable/ubuntu jammy/main amd64 zorin-appearance-layouts-support all 3.4 [3 938 B]
Get:4 Zorin OS Pro - Zorin OS jammy/main amd64 zorin-appearance-layouts-shell-premium all 4.0 [5 856 B]
Fetched 177 kB in 6s (28,9 kB/s)
(Reading database ... 341280 files and directories currently installed.)
Preparing to unpack .../zorin-appearance_5.2.2_all.deb ...
Unpacking zorin-appearance (5.2.2) over (5.2.2) ...
Preparing to unpack .../zorin-appearance-layouts-shell-core_4.0_all.deb ...
Unpacking zorin-appearance-layouts-shell-core (4.0) over (4.0) ...
Preparing to unpack .../zorin-appearance-layouts-shell-premium_4.0_all.deb ...
Unpacking zorin-appearance-layouts-shell-premium (4.0) over (4.0) ...
Preparing to unpack .../zorin-appearance-layouts-support_3.4_all.deb ...
Unpacking zorin-appearance-layouts-support (3.4) over (3.4) ...
Setting up zorin-appearance-layouts-support (3.4) ...
Setting up zorin-appearance (5.2.2) ...
Processing triggers for mailcap (3.70+nmu1ubuntu1) ...
Processing triggers for desktop-file-utils (0.26-1ubuntu3) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for gnome-menus (3.36.0-1ubuntu3) ...
Processing triggers for libglib2.0-0:amd64 (2.72.4-0ubuntu2.3) ...
Processing triggers for libglib2.0-0:i386 (2.72.4-0ubuntu2.3) ...
ERROR: ld.so: object '/usr/local/lib/AppProtection/libAppProtection.so' from /etc/ld.so.preload cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
Setting up zorin-appearance-layouts-shell-core (4.0) ...
Setting up zorin-appearance-layouts-shell-premium (4.0) ...
user@Simi-laptop:~$
Can you start the Zorin Appearance up via terminal?
zorin-appearance
It may spit out some info.
no output and no change
I'm bit lost what's going on on your system, as it seems the right packages are installed. The problem may be elsewhere. The Zorin brothers are living in Ireland, so I guess you have to wait as it's night in Europe at this time.
Hi
The issue came from citrix workspace which is not compatible with zorin layout options in zorin apearance
the solution is to remove citrix workspace
***laptop:~$ sudo apt remove icaclient -y
[sudo] password for user:
Sorry, try again.
[sudo] password for user:
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following packages will be REMOVED:
icaclient
0 upgraded, 0 newly installed, 1 to remove and 1 not upgraded.
After this operation, 1 063 MB disk space will be freed.
(Reading database ... 341280 files and directories currently installed.)
Removing icaclient (24.5.0.76) ...
Removed /etc/systemd/system/default.target.wants/preload-library-install.service.
Removed /etc/systemd/system/reboot.target.wants/preload-library-remove.service.
Removed /etc/systemd/system/shutdown.target.wants/preload-library-remove.service.
Removed /etc/systemd/system/multi-user.target.wants/AppProtectionService-install.service.
Created symlink /etc/systemd/system/multi-user.target.wants/AppProtectionService-remove.service → /lib/systemd/system/AppProtectionService-remove.service.
Removed /etc/systemd/system/multi-user.target.wants/ctxcwalogd.service.
Processing triggers for gnome-menus (3.36.0-1ubuntu3) ...
Processing triggers for mailcap (3.70+nmu1ubuntu1) ...
Processing triggers for desktop-file-utils (0.26-1ubuntu3) ...
**laptop:~$ sudo apt purge icaclient -y
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following packages will be REMOVED:
icaclient
0 upgraded, 0 newly installed, 1 to remove and 1 not upgraded.
After this operation, 0 B of additional disk space will be used.
(Reading database ... 340069 files and directories currently installed.)
Purging configuration files for icaclient (24.5.0.76) ...
dpkg: warning: while removing icaclient, directory '/opt' not empty so not removed
***aptop:~$ sudo apt autoremove -y
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
***laptop:~$
Hi, I see this is your first post, so welcome to the forum.
As your post has evolved to a Question and Answer thread, I have moved it from "Feedback" to "General Help". If removing citrix has fixed the problem, can you click the 
under your last post to mark it as Solution.
I had the same problem. When I deleted the ICAclient again the appearance loaded as normal again.
I hope you can fix this issue.
I also openend a topic about this issue but found at the end this topic
Work for me, thanks!