Zorin appearance doesn't work

After the first installation of zorin by professionals I purchased the last pro version 17.1 to make all appearances available to users.
The automatic upgrade is very easy but it's impossible to get any layout.
What to do ?
I am not a linux expert and an extremely overloaded planning.

I fill very frustrated I don't understand why did I purchase zorin pro.
Why it does't work and why there is no support?

Have you contacted Zorin OS by mail? Also the forums is support, although we're volunteers and enthusiasts.
Open the terminal and copy/paste this:

apt search zorin layout

and post back the output.

They did not provide their support mail address
I checked.
To find a support channel should be convenient and not a survey

The appearance is blocked with the default gnome layout

user@Simi-laptop:~$ apt search zorin layout
Sorting... Done
Full Text Search... Done
gnome-shell-extension-zorin-tiling-assistant/jammy,jammy,now 43.1 all [installed,automatic]
extension which adds a Windows-like snap assist to GNOME Shell

zorin-appearance-layouts-shell-core/jammy,jammy,now 4.0 all [installed,automatic]
Desktop layouts in Zorin Appearance for Zorin OS Core

zorin-appearance-layouts-shell-premium/jammy,jammy,now 4.0 all [installed]
Desktop layouts in Zorin Appearance for Zorin OS Pro

zorin-appearance-layouts-support/jammy,jammy,now 3.4 all [installed,automatic]
Zorin Appearance - Layouts Support

zorin-appearance-layouts-xfce-core/jammy,jammy 1.3.1 all
Zorin Appearance - Layouts XFCE Core

zorin-appearance-layouts-xfce-premium/jammy,jammy 1.3.4 all
Desktop layouts in Zorin Appearance for Zorin OS Pro Lite

user@Simi-laptop:~$

There's a support formula here: Zorin Installation Support - Zorin

I have no idea if this output can help because is by default

:+1:
Thank you

1 Like

I see.

Let's try;

sudo apt install --reinstall zorin-appearance-layouts-shell-premium zorin-appearance-layouts-support zorin-appearance-layouts-shell-core zorin-appearance
1 Like

I did that
No improvement and 2:30 AM after a long day and before another one

I sent a request to the support

Thanks for the hand !

zorin-appearance-layouts-xfce-premium/jammy,jammy 1.3.4 all
Desktop layouts in Zorin Appearance for Zorin OS Pro Lite
user@Simi-laptop:~$ sudo apt install --reinstall zorin-appearance-layouts-shell-premium zorin-appearance-layouts-support zorin-appearance-layouts-shell-core zorin-appearance
[sudo] password for user:
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
0 upgraded, 0 newly installed, 4 reinstalled, 0 to remove and 0 not upgraded.
Need to get 177 kB of archives.
After this operation, 0 B of additional disk space will be used.
Get:1 Index of /zorinos/stable/ubuntu jammy/main amd64 zorin-appearance all 5.2.2 [161 kB]
Get:2 Index of /zorinos/stable/ubuntu jammy/main amd64 zorin-appearance-layouts-shell-core all 4.0 [5 476 B]
Get:3 Index of /zorinos/stable/ubuntu jammy/main amd64 zorin-appearance-layouts-support all 3.4 [3 938 B]
Get:4 Zorin OS Pro - Zorin OS jammy/main amd64 zorin-appearance-layouts-shell-premium all 4.0 [5 856 B]
Fetched 177 kB in 6s (28,9 kB/s)
(Reading database ... 341280 files and directories currently installed.)
Preparing to unpack .../zorin-appearance_5.2.2_all.deb ...
Unpacking zorin-appearance (5.2.2) over (5.2.2) ...
Preparing to unpack .../zorin-appearance-layouts-shell-core_4.0_all.deb ...
Unpacking zorin-appearance-layouts-shell-core (4.0) over (4.0) ...
Preparing to unpack .../zorin-appearance-layouts-shell-premium_4.0_all.deb ...
Unpacking zorin-appearance-layouts-shell-premium (4.0) over (4.0) ...
Preparing to unpack .../zorin-appearance-layouts-support_3.4_all.deb ...
Unpacking zorin-appearance-layouts-support (3.4) over (3.4) ...
Setting up zorin-appearance-layouts-support (3.4) ...
Setting up zorin-appearance (5.2.2) ...
Processing triggers for mailcap (3.70+nmu1ubuntu1) ...
Processing triggers for desktop-file-utils (0.26-1ubuntu3) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for gnome-menus (3.36.0-1ubuntu3) ...
Processing triggers for libglib2.0-0:amd64 (2.72.4-0ubuntu2.3) ...
Processing triggers for libglib2.0-0:i386 (2.72.4-0ubuntu2.3) ...
ERROR: ld.so: object '/usr/local/lib/AppProtection/libAppProtection.so' from /etc/ld.so.preload cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
Setting up zorin-appearance-layouts-shell-core (4.0) ...
Setting up zorin-appearance-layouts-shell-premium (4.0) ...
user@Simi-laptop:~$

Can you start the Zorin Appearance up via terminal?

zorin-appearance

It may spit out some info.

no output and no change

I'm bit lost what's going on on your system, as it seems the right packages are installed. The problem may be elsewhere. The Zorin brothers are living in Ireland, so I guess you have to wait as it's night in Europe at this time.