I create a user but when I login in xfce I can't use zorin appearance, it only allows me the basic xfce desktop.
My OS version is 16 Pro Lite.
Can you please post the terminal output for
sudo apt update
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The Zorin OS Repos are there and accounted for.
Please see @337harvey 's reply above.
If adding the user to the sudoers group does not resolve, then please run
sudo apt install --reinstall zorin-os-lite-desktop
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