I must sayed with a some 2 years I am here and I must sayed this forum is very active. On some websides sides the people talking here is support is very poor but I can sayed that isn't true.
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You care too much about the reputation of Zorin OS. A good product gets a high reputation, not a reputation makes a product better.
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There's an old Danish saying; " Tomme tøndere buldrer mest" (Empty barrels makes the most sound). Which means unhappy/grumpy people tend to be loud without having a clue what they are talking about. People love to rant, it's human nature ... even more when the social media entered into our lives. So don't let it wear you down. 
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I also reading good product don't be advertise.
You praise others, you do not know yours.
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