Zorin Lite freezes

I just installed Zorin Lite (dual boot with Windows 11), and now it freezes when I login. If I do manage to get it running, the cursor/pointer and scrollbar frequently freeze momentarily, both when using LibreOffice Writer and on websites.

Can you test

mv ~/.config ~/.config-bk

Log out.
Log back in and test.

I don't know how to do this. I found a place to click on "Run MV," but when I click on it nothing happens.

The above is a terminal command, so we'll need to first launch a terminal. You can do so from app menu or with keyboard shortcut ctrl+alt+t

They copy the command mv ~/.config ~/.config-bk and in your terminal, right click and select paste.

Did that. Nothing happens after I right click Paste.

Do you mean that nothing pastes into the terminal? Or that it pastes in but nothing seems to happen?

What that command does is copies your current ~/.config directory as a backup: ~/.config-bk
You do not want to repeat the command if you have logged out and in again since then. You can look in your Home Directory and tap ctrl+h to reveal the hidden system files (the ones with a . in front of them). Look to see if ~/.config-bk is present in the home directory.

I used Ctrl+Alt+T to get to the terminal screen. Then typed in mv ~/.config ~/.config-bk. Then right clicked, and a Paste option appeared in the drop-down menu. When I clicked on Paste, nothing happened.

Related question: How does copying the current ~/.config directory as a backup stop the screen from freezing?

You only need to enter the command. If you typed it in, you do not need to paste in the copy.

Also, if right click > paste is not working, you can try ctrl+shift+v. If nothing is pasting, the item you copied is not in the clipboard. Try re-copying it.

When you log out and back in or reboot, a new ~/.config is created that are all set to Defaults. If a faulty configuration file is the cause of the trouble, then reverting to default will resolve the issue.
The purpose of the backup is to ensure you can undo this action if you need.

When I type in mv ~/.config ~/.config-bk I get the message: "mv: cannot move '/.config' to '/.config-bk': Permission denied."

If I need to check my Home directory, I need to know how to find my Home directory.

Are you the primary user or the person who installed Zorin OS? Your error suggests that you are using a User Account with limited permissions.

Your home directory is the default directory that your Pictures, Downloads, Documents, etc are stored in. It is the directory that opens when you launch the file manager.

I am the person who installed Zorin, and the only user of the computer. I did find .config-bk in the Directory.

What is the output of

sudo lshw -C video


description: VGA compatible controller
product: VHD Graphics 605
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:2.0
version: 06
width: 64 bits
clock: 33Mhz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:126 memory:a0000000-a0ffffff memory:900000009fffffff iopo rt:3000(size=64) memory:c0000-dffff

Then the screen froze.

Can you please run

sudo apt update && sudo apt upgrade

Then run

sudo ubuntu-drivers devices

and relay the output here?
Which kernel are you using?

uname -r

Are you on a notebook computer or using an External Monitor (Your output above says VGA connection)? Are you using an adapter cable, such as VGA to HDMI?


The output for sudo ubuntu-drivers devices is:
== /sys/devices/pci0000:00/0000:00:14.1/0000:02:00.0 ==
modalias: pci:v000010ECd0000C821sv0000103Csd0000831Abc02sc80i00
vendor: Realtek Semiconductor Co., Ltd.
model: RTL8821CE 802.11ac PCIe Wireless Network Adapter
driver: rtl8821ce-dkms - distro free

The kernal is 5.15.0-86-generic

I am on an hp laptop computer. No external monitor, no VGA or HDMI cable.

You can use journalctl to browse your logs.
When you experience a freezing event, you can run the journalctl command couple with the -r for "reverse" and a unit of time flag. For example:

journalctl -r --since "1 hour ago"

once you reset your desktop. You can relay that output here.

You may strongly consider making thorough backups of your personal files and data and doing a Clean Wipe and Install of Zorin OS.

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Running the update, upgrade, and drivers seems to have fixed the problem.

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Can you mark the post (I assume it was this one Zorin Lite freezes - #14 by Aravisian) that helped you as :ballot_box_with_check:Solution.
That can help others searching in the future.

I went ahead and marked it as I have been doing some cleaning:

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I spoke too soon. It worked fine for a short time, then last night it froze again.

When I did the journalctl, a long list of items came up, then the screen froze.

Am I to the point where I need to re-install Zorin? If so, how do I go about doing that? [I have found instructions at: "Replace Your Zorin OS Installation - Zorin Help", so you can just tell me to follow that if it will suffice.]

I am also curious as to why, if I installed Zorin-OS-16.3-Lite-64-bit, does the kernel show up as "5.15.0-88 generic"? Just mentioning this in case it is somehow significant.