Hmm…
I would not take it as far as 1 step forward and 3 steps back. However, it was an experience in aggrevation.
I did manage to eventually resolve all those issues. There were other smaller ones. For example, I have an applet on my panel for “Places” that shows my home folder and the primary folders within like Documents, Downloads, Pictures, Videos… After the Ubuntu Direct Upgrade, it suddenly included the “Panel” folder from within the gtk2 folder of AzenisBlack in .themes. I have no idea why that one obscure folder was added to the Places list. I resolved it merely by deleting that folder.
My terminal is much slower to launch than it was before.
My take away from it was:
- It does work, assuming you keep a net connection for several hours. I did “upgrade” the OS after a Lengthy process that did not warn me it would be so lengthy and attention demanding. I kept most of my installed software though some needed major corrections to work again or had to be reinstalled. Like the genie in the bottle, it does what it claims to do, but not in the way you expect and your granted wish may not be the benefit you hope it will be.
- I had to redo my sources list afterward.
- The lengthy process was not just annoying but risky.
- The strange little problems left me with uncertainty about the rest of the upgrade. Did everything else work or have I not noticed other problems yet?
I think many people have a more romantic view of how it works, as I did, before I actually tried it and had my expectations meet hard reality. Yes, it does spare the user from the usual steps of a wipe and reload; but a wipe and reload may provide a faster experience that leaves more confidence in the result. I think that for many users, a wipe and reload with a good recent backup and a list of installed software would be better off. I think that for some users with a lot of complex installations in root that they would prefer to never do again can benefit from a Direct Upgrade, as long as they plan ahead for it. Though it begs the question: If my Synaptic installation and GEGL were scrambled, what if it was one of those very complex installations they have that got scrambled? They would be fuming.
Lessons learned for Zorin going forwards me thinks.
This is a good question. Many users are eager for this feature. As I state above, that eagerness may be based on romantic expectations. Having the Direct Upgrade Option may be worthwhile, given that the users understand what it will entail. Otherwise, they may be disappointed in it.
It does work but can require some advanced twiddling afterward. Can Zorin OS improve that experience? In my novice opinion, I would consider it a miracle. But Zorin OS has produced some of those over the years.
I think it is viable as long as the user knows what to expect and has a reasonably good understanding of their system or good support to confront problems afterward.
For some a fresh start with a wipe and reload still may be more beneficial. It is faster, it removes any problematic software still in root, it removes clutter and software that the user has abandoned but not removed, it allows for “lessons learned” to be implemented such as creating a larger partition at time of install and so on.