"Zorin OS" V.16 Pro - Missing Payment & Download E-Mail / Unsuccessful Payment

[Lddsa]

Hi...
I've bought the Pro Version of "Zorin OS" V.16.

I've tried the first time, but nothing happened, the second time... nothing.

I think this was mostly because i had an ad-blocker activated.

Then i've tried the third time and then, it said that my bank account did not have sufficient funds.

So i end up not receiving an payment or a download e-mail.

I've contacted my bank, and they said it was debited two times.

And I Still did not have received an payment or a download e-mail.

How can i get a refund of one of the two purchases made ?
And how can i get the payment and download e-mail ?

[Lddsa]

Is there any admin or moderator that could help me in this case, plz ?

[AZorin]

Hello,
We've just sent you an email about this.

[Lddsa]

Hi, my bank says that both transaction's are still pending...

Will i get a refund of both of them automatically ?

[AZorin]

Both of the pending duplicate transactions have now been cancelled, so the money should be returned to your bank account promptly.

[Lddsa]

Thank you very much for the support.
Much appreciated.

Regards,
Lddsa