Zorin problem update

It has an icon that says “a problem occurred while checking for updates”. Then I click on “Show Updates”. However, when viewing in task manager the script does not load.

find / -name "backend_helper.py" 2>/dev/null
/usr/lib/update-notifier/backend_helper.py

There is another option which is “preferences”. Also the responsible script, doesn't load, when I click.

find / -name "software-properties-gtk" 2>/dev/null
/usr/share/doc/software-properties-gtk
/usr/bin/software-properties-gtk
I checked

cat /var/log/syslog | grep "error"
Repeated output message:

May 23 08:36:09 jeiel-To-be-filled-by-O-E-M kernel: [ 1847.694231] audit: type=1400 audit(1684841769.647:1875): apparmor="DENIED" operation="create" info="failed type and protocol match" error=-13 profile="/usr/sbin/cups-browsed" pid=847 comm="cups-browsed" family="unix" sock_type="stream" protocol=0 requested_mask="create" denied_mask= "create" addr=none
Anyway… I don't know the problem on my Zorin OS (Lite). I hope your help to solve this case.

I already ran the commands "update" and "upgrade". I also restarted the PC.

Please run

sudo apt clean && sudo apt autoremove

sudo journalctl --vacuum-time=2d

Reboot and test.

The most likely culprit is running short on memory or space.

The problem still persists.

Can you post the terminal output for sudo apt update?

1 Like
Atingido:1 http://br.archive.ubuntu.com/ubuntu focal InRelease
Atingido:2 http://br.archive.ubuntu.com/ubuntu focal-updates InRelease
Obter:3 http://br.archive.ubuntu.com/ubuntu focal-backports InRelease [108 kB]
Atingido:4 http://packages.microsoft.com/repos/code stable InRelease
Atingido:5 https://dl.google.com/linux/chrome/deb stable InRelease
Atingido:6 http://ppa.launchpad.net/mapopa/firebird3.0/ubuntu focal InRelease
Obter:7 http://security.ubuntu.com/ubuntu focal-security InRelease [114 kB]
Atingido:8 http://ppa.launchpad.net/zorinos/apps/ubuntu focal InRelease
Atingido:9 https://packages.zorinos.com/stable focal InRelease
Atingido:10 https://packages.zorinos.com/patches focal InRelease
Atingido:11 http://ppa.launchpad.net/zorinos/drivers/ubuntu focal InRelease
Atingido:12 https://packages.zorinos.com/apps focal InRelease
Atingido:13 https://packages.zorinos.com/drivers focal InRelease
Atingido:14 http://ppa.launchpad.net/zorinos/patches/ubuntu focal InRelease
Atingido:15 http://ppa.launchpad.net/zorinos/stable/ubuntu focal InRelease
Baixados 222 kB em 5s (43,3 kB/s)
Lendo listas de pacotes...
Construindo árvore de dependências...
Lendo informação de estado...
All packages are up to date.

There may be an issue with the Regional to Main servers.
In Software & Updates on the first tab, switch "Download from" to "Main server" from the dropdown menu.
In terminal, run:

sudo apt update && sudo apt full-upgrade

1 Like
at test.txt && cat test2.txt 
Lendo listas de pacotes...
Construindo árvore de dependências...
Lendo informação de estado...
Calculando atualização...
0 pacotes atualizados, 0 pacotes novos instalados, 0 a serem removidos e 0 não atualizados.
Atingido:1 http://br.archive.ubuntu.com/ubuntu focal InRelease
Atingido:2 http://br.archive.ubuntu.com/ubuntu focal-updates InRelease
Atingido:3 https://dl.google.com/linux/chrome/deb stable InRelease
Obter:4 http://br.archive.ubuntu.com/ubuntu focal-backports InRelease [108 kB]
Atingido:5 http://packages.microsoft.com/repos/code stable InRelease
Obter:6 http://security.ubuntu.com/ubuntu focal-security InRelease [114 kB]
Atingido:7 http://ppa.launchpad.net/mapopa/firebird3.0/ubuntu focal InRelease
Atingido:8 http://ppa.launchpad.net/zorinos/apps/ubuntu focal InRelease
Atingido:9 https://packages.zorinos.com/stable focal InRelease
Atingido:10 https://packages.zorinos.com/patches focal InRelease
Atingido:11 http://ppa.launchpad.net/zorinos/drivers/ubuntu focal InRelease
Atingido:12 https://packages.zorinos.com/apps focal InRelease
Atingido:13 https://packages.zorinos.com/drivers focal InRelease
Atingido:14 http://ppa.launchpad.net/zorinos/patches/ubuntu focal InRelease
Atingido:15 http://ppa.launchpad.net/zorinos/stable/ubuntu focal InRelease
Baixados 222 kB em 5s (42,6 kB/s)
Lendo listas de pacotes...
Construindo árvore de dependências...
Lendo informação de estado...
All packages are up to date.

This shows as still referencing the Brazilian Regional server...

1 Like

Yes, i am brazilian.

Should I remove?

Let's see if there is something in the cache that is causing this...

killall gnome-software

rm -rf ~/.cache/gnome-software

sudo apt install --reinstall gnome-software update-manager

1 Like



jetrom, I am not sure why you are showing the Processes of CPU usage... Am I misunderstanding the problem?
As I understood it, the issue is that the updater reported that it failed to update, yet the terminal says all packages are up to date.

Is there a different issue such as that a process like the .py script is running in the background and you do not want it to?

Focus only on the highlighted red color. This indicates right after trying to run the updates program and this is causing the error.

Let's not focus on that. It is misleading.
The software-properties-gtk app is the Software & Updates app.

The Update-manager is processed through the .py script. These are necessarily going to run, so observing that they run is not indicative of anything other than that they run.
The .py script itself does not contain the error because if it did; then that error would show on all systems running it.

The error is far more likely to occur due to a difference between the logged updates and the communicated updates via the server.

1 Like

And what should I do?

Let's focus on this. The icon is on the Panel?

1 Like

Yep!

sudo rm /var/cache/apt/*.bin

sudo apt -f install

sudo dpkg --configure -a

sudo reboot

It is possible that something in your ~/.config directory is obstructing... We can try looking at that if the above does nothing to help you.

1 Like
~/.config$ ls
 atril           google-chrome   QtProject.conf              user-dirs.dirs
 autostart       gtk-3.0         ristretto                   user-dirs.locale
 balena-etcher   libreoffice    'Sandbox Interactive GmbH'   VirtualBox
 Code            menus           Thunar                      xfce4
 dconf           mimeapps.list   Trolltech.conf
 enchant         plank           unity3d
 gedit           pulse           update-notifier
1 Like