Apps crashing and screen freezing

Just installed Zorin 17 for the first time and getting it setup, however quite often (twice in the last hour or so) all my applications (discord, brave, steam) all crash pretty much at the same time (get the force or wait pop up for them) and then a moment or so later my entire screen freezes, originally i force rebooted the device but i found i can also do ctrl+alt+del and return to the login screen and login again, apps all still crashed but dont need a total reboot.

Any ideas how to fix this or even what I should be looking for. While I have just migrated my main desktop to Zorin from Win 11 I do have decent experience with Linux

Some things that you can check and try:

Switch to Xorg if you use Wayland: Logout and at login click on your username, then a gear icon appears. There you set "Zorin desktop on Xorg".

Are Secure Boot and Fast Boot in BIOS disabled (that is recommended)?
Is also Fast Startup disabled in Windows if you have dual boot?

Is fractional scaling activated? If so, try turning it off.

Do you use hardware acceleration? Try to turn it off, e.g. in your browser.

Do you have a Nvidia graphics card? Then you could try a different driver (nouveau or nvidia). You can look at Software &Updates if there is another driver offered.

Does this happen when a certain program is open? If so, see if it is installed as a flatpak or snap and you can use a Zorin package instead (you can see which package format you have in the Software Manager).

If you have new, up to date hardware you could install a newer kernel.

Already switched from Xorg from Wayland, saw that mentioned in some other threads.

Secure boot was turned off, fast boot is now off.

Fractional scaling is off

Hardware acceleration is enabled on my browser, not sure about elsewhere

I have am AMD 5700xt 50th aniversary edition, as part of my trouble shooting I have installed the Pro Drivers from AMD

Doesn't seem to be an specific program, only programs I have had open are brave, discord and steam really.

My hardware isnt the latest, how would i check my kernal and if i can update?

Welcome to the Forum!

  • Could You tell us Your Hardware Specs?
  • And is this a Dual-Boot System or Zorin only?
  • When You installed Zorin, did You checked the Checksum of the ISO?
  • What Tool did You use to create the bootable USB Stick?
  • Is Your BIOS in UEFI or Legacy Mode?

CPU: Ryzen 7 3800x
GPU: Radeon 5700xt 50th anniversary edition
RAM: 32GB
Mobo: B450-f Gaming
Storage: 1TB NVME SSD (as the boot, have other drives too)

Zorin only, no dual boot
I did not checksum the iso, used balena etcher
Believe my bios is UEFI

As @Forpli said, I would definitely turn off hardware acceleration everywhere it is currently enabled. Sometimes it causes issues like this. Also:

I would recommend not installing these unless absolutely necessary. Generally speaking the open source drivers that come included do pretty much everything (save very few small edge cases) and are usually more up to date as well.

I have disabled hardware acceleration in my browser, as for the drivers I have already installed them based on another thread, should I remove them?

Is just those programs that freeze? How were they installed e.g. APT, Flatpak, Snap etc?

All programs freeze/crash then the whole screen freezes, this includes brave which was pre-installed, I assume flatpak, discord which is a flatpak and steam which is a package. Just been watching youtube and chatting and had no issue, but I load up a game and start playing (Marvel Rivals) and I crash shortly into my game

Doing to try a fresh install now, see if that helps

Have a look at this pre-installation advice: Before you install

You could use steam-installer instead.
Remove the flatpak before you install the Zorin package.

Steam isn't a flatpaks, it's from the steam website

Done everything on that list, secure/fast boot disabled and hash checked. Install seems to be going good, tho it did before

1 Like

Fresh install done and it did the same thing again when I was just installing some proton versions on steam

Your Hardware isn't the newest but maybe a newer Kernel supports it better - especially Your Graphics Card. You could try a newer Kernel. How to install a newer one, You can see here Instructions:

Have you been monitoring temperatures?
I would use active monitoring, like Psensor, and watch if they climb pre-crash.
If you see them heading upwards of 85 degrees, that is a likely culprit.

For the Radeon Pro question; what is your terminal output for:

uname -r

glxinfo | grep "OpenGL version"

I havent been watching temps, never had temp issues before on Windows

6.8.0-60-generic

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.2.1-1ubuntu3.1~22.04.3

This is good.

I would suggest trying above 6.11 kernel.
@Ponce-De-Leon linked a [How to] above.

It is always good to monitor temps, since they can surprise you sometimes.

Ill keep an eye on temps but its happened when the pc has been pretty much idle just downloading on steam, came back from diner and think it had also crashed as it was powered off, wasnt doing anything during that time. Ill look at updating the kernel now