Arrows tab q506/me sound issues

Hardware Support
#1

SOUND ISSUES = NO SOUND OR MIC
COMPUTER = FUJITSU ARROWS TAB Q506/ME (BUILD DATE 2016)
PROCESSOR = Intel® Atom™ x5-Z8500
RAM = 4GB
OS=ZORIN 15

me=new user to linux

observations/actions:
settings/sound, output\choose a device for sound output = nothing listed
settings/sound input/choose a device for sound input = nothing listed

installed pulseaudio

pacmd list-cards = no pulseaudio daemon running, or not running as session daemon

help would be great!

hello
fresh install of zorin and there are a few issues… but i will start with the sound issue.

#2

Did you try alsamixer to see if anything is muted?

#3

maybe i am wrong and please let me know if i am, but i would imagin that if there is zero hardware listed in input and output settings i would think that checking if it is muted would not be the correct direction. my thinking is, if there is no hardware listed then what is there to mute?

i would first like to know why zero hardware is listed as in how and why does this happen with a fresh install? then how to get that hardware listed…

#4

Try lshw -c multimedia

Did you check with Try Zorin before you installed to see if any sound worked?

#5

Strangely, yes; Some computers have a key built in to fn Mute the sound and in some cases, this causes Linux to not detect it until it is unmuted. A hardware mute is a bit different from a software mute with some manufacturers.
You can read more as well as a slew of other troubleshooting ideas here (I am assuming you are using Zorin Core or Ultimate):

#6

lshw -c multimedia:
*-multimedia
description: Multimedia controller
product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
vendor: Intel Corporation
physical id: 3
bus info: pci@0000:00:03.0
version: 20
width: 32 bits
clock: 33MHz
capabilities: pm msi cap_list
configuration: driver=intel_atomisp2_pm latency=0
resources: irq:255 memory:91000000-913fffff

and no i did not try first…
thanks

#7

so i tryed
killall pulseaudio; rm -r ~/.config/pulse/*
pulseaudio: no process found

but i did install pulseaudio…

also this is a tablet that has no hardware mute

#8

Can you run

pulseaudio --start

Then open

pavucontrol

and check Output

#9

connection to pulseaudio failed…

#10

Ah… now we are starting to find some clues.
Can you run in terminal:

sudo nano /etc/pulse/client.conf

Tab down and copy paste the output here that looks like this:

; default-source =
; default-server =
; default-dbus-server =
; autospawn = yes
; daemon-binary = /usr/bin/pulseaudio
; extra-arguments = --log-target=syslog
; cookie-file =
; enable-shm = yes
; shm-size-bytes = 0 # setting this 0 will use the system-default, usually 64 M$
; auto-connect-localhost = no
; auto-connect-display = no

Next, run in terminal:

rm -r ~/.pulse

rm -r ~/.pulse-cookie

rm -r ~/.config/pulse

sudo pulseaudio -k

pulseaudio --start

And please relay that output here, too.

#11

did a search for alsamixer = no application found

#12

; default-source =
; default-server =
; default-dbus-server =

; autospawn = yes
; daemon-binary = /usr/bin/pulseaudio
; extra-arguments = --log-target=syslog

; cookie-file =

; enable-shm = yes
; shm-size-bytes = 0 # setting this 0 will use the system-default, usually 64 MiB

; auto-connect-localhost = no
; auto-connect-display = no

rm -r ~/.pulse
rm: cannot remove ‘/home/xxxxxxxxx/.pulse’: No such file or directory

rm -r ~/.pulse-cookie
rm: cannot remove ‘/home/leverage/.pulse-cookie’: No such file or directory

rm -r ~/.config/pulse
that command seemed to work

sudo pulseaudio -k
E: [pulseaudio] core-util.c: Home directory not accessible: Permission denied
E: [pulseaudio] main.c: Failed to kill daemon: No such file or directory

pulseaudio --start
E: [pulseaudio] main.c: Daemon startup failed.

#13

Are you the original installer? Are you using a separate user account from the administrative account that installed Zorin?
What we are seeing here ^ above is a permissions issue that is causing Pulseadio to fail to start (therefor, no detected hw, no sound - it cannot access dbus).

Everything else that you posted looked like the files and settings were correct- However, a pulse cookie and file should have been removable by having existed- which they did not as Pulseaudio has never started.

#14

hello,
yes i am the original installer and yes this is the administrative account from the install…
so what is next? just so you know this is a fresh install with out any monkey buisness aka messing around…

???

#15

In that case, let’s assign the permissions, then see if you can start the paulseaudio server. When you set up Zorin, you created a $USER account that you named. For example: let’s say you named it lev.
You would enter the following command in terminal:

sudo chown -R lev:lev /home/lev

Replace “lev” with your actual $USER username.

#16

sudo chown -R lev:lev /home/lev
done

$ sudo pulseaudio -k
E: [pulseaudio] core-util.c: Home directory not accessible: Permission denied
E: [pulseaudio] main.c: Failed to kill daemon: No such file or directory

$ pulseaudio --start
E: [pulseaudio] main.c: Daemon startup failed.

#17

btw thanks for your time…

#18

Assuming that “lev” was your proper user name- did you get any errors on that at all?
Also- sorry I am a little slow today- You should try Logging out then logging in after changing permissions and then testing pulseaudio.

#19

lev is not my proper user name… i did as you said… and no errors… command was good…

#20

You understand, I needed to be sure… if you did a chown command for a username that is not yours, it would do you no good at all…
I edited the following in above - I am reposting here just to be sure: