I installed Zorin OS 16 yesterday, so sorry but it will probably be a beginners question. During install I was ask to set a password, which I did. Now I'm trying to install something from the store, and it refuse my password (i know my password) at the Authentication windows. I read I might not be admin, but I also read sudo is good also. I have sudo, try to add admin, but got refuse. Help me.
If it is a fresh install - I would actually encourage you to re-install Zorin OS.
The reason why is, you have nothing to lose.
It allows the easiest and most direct route to ensuring that the installation is set up for your admin privileges and password. Please remember that you will be using that password often.