Black screen with AMD 7500 video card

Hardware Support
1

I'm unable to get my video card to work for the last 4 days have been getting help from google chat box lost hrs and hrs actually at least 3 days
Can someone please help I can get into system via safe boot using ctrl+alt+f2
I've been struggling with the system basically since I installed, initially had a Nividia card then was told that and AMD card would be best, I purchased a Rodeon rx 6500 xt card, had issues getting it to work with help Chat bot in the last week or so lost printers then reinstalled cups and then the black screen issue, system consists of Aorus Gigabyte board, 32gb memory, NVME hd, Zorin Pro 18.1 have both 7.0.0.31 and 7.0.0.30 kernels can boot into either both failing
Please help
Jim Finis
061 0413877833

2

Warning: Latest kernel update for 24.04 (7.0.0-30-generic) does not work with AMD GPUs. If you have a Radeon card stay with 7.0.0-28.

Which kernels have you tried?

3

I've v31 and v30 installed

4

Are you saying I need to go back to v7.0.0.28 if so how can I do that

5

You can install the ...-28 kernel directly, or use the Mainline Installer GUI application:

To install it directly:

sudo apt install linux-headers-7.0.0.28-generic linux-image-7.0.0.28-generic linux-modules-7.0.0.28-generic

1 Like
6

S I can install from a txt screen using terminal correct ie. Ctrl+Alt+F2 ?

7

I would recommend ctl+alt+t, instead, so that the full terminal is visible.
You can copy and paste the command using Right Click - bear in mind that the Terminal's rely on Unix coding, so ctl+c to copy and ctl+v to paste will not work (right click does).
The workaround is to paste with ctl+shift+v and ctl+shift+c to copy when in Terminal Emulators.

8

I apologize if I seem naive i came from a windows environment, a retired IT person (31 yrs in IT) and not too familiar with Linux dabbled in it 20 years ago
I can't get into my system with graphical interface what is the best way to login and run Terminal in txt mode

9

If you cannot reach the graphical desktop, you can TTY in, using ctl+alt+F5. You can exit TTY with ctl+alt+F7 and you will want to memorize that ctl+alt+F7 to have in your brain for all those times you get into TTY, then struggle to get out of that roach motel.

1 Like
10

Hello,
I don't want to interfere but it's look like it could be this problem

2 Likes
11

By all means, interfere. I had forgotten about that bug - and that is the right thing to bring up.

2 Likes
12

This is because my post is pinned but not really, it is not at the top of the forum list :wink:

1 Like
13

Pins last for a set period of time - you can DM me the link and I can re-pin that puppy.

2 Likes