Drivers for intel 255H are not included in the Kernel?

Hi there,

I recently bought an Asrock NUC BOX with an Intel 255H CPU. I then installed the latest version of ZorinOS pro, but even though my copy of ZorinOS is up to date, I only have the 800x600 resolution option.

I then installed Windows 11 on another NVMe and after installing the drivers I had no problems with it.

Could you please mention if the VGA drivers are included in ZorinOS 17 for Intel 255H?

Here is my Kernel info:
6.8.0-59-generic #61~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Tue Apr 15 17:03:15 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

Thank you in advance.

With new hardware it is better to install a newer kernel on Zorin OS (you can use mainline), so that more drivers are supported. Or you can use a distribution with a rolling release as Fedora, Endeavour...

Welcome to the Forum!

Beneath a newer Kernel like suggested from @Forpli it would be worth a Try to switch to X11/Xorg. Zorin comes by default with Wayland.

To switch go to the Login Screen (not the Lock Screen). Simply reboot for that. On the Login Screen click on Your Profile so that the Password Field appears. It has to be appeared. When it is appeared, You should see a Gear Icon in the bottom right Corner. Click on it and choose the Option ''Zorin Desktop on Xorg'' and log in an check if it works now.

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Thank you for your replies.

I am not a huge fan of Fedora. And the fact that X11 is being deprecated, I would not like to switch back to it.

Is there any way to install the drivers for the new intel ARC GPUs separately?

You have here the Option to install a newer Kernel for better Support. @Forpli already have linked Instructions for this. For dedicated Drivers, You should take a Look at the Manufacturer's Website if there are offering Drivers for Linux.

The Wayland implementation is not yet fully developed in the Gnome version that Zorin uses. Many of the problems reported here in the forum could be solved by simply switching to X11. Just keep in mind that it is an option worth trying if you encounter problems.

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Thank you all for your replies.

I noticed that even while booting (in grub) the resolution is very low (800x600).

I installed Windows, and in Windows after installing the drivers, the problem was resolved. So I believe it is not fully related to the gnome and Wayland.

Any idea?

So, You mean the Resolution of the GRUB Menu? That is chosen automatically be the default GRUB Theme. But if You want, You can change the Resolution if You want.

Thank you for your reply.
Yes, but when I put the same NVMe which Zorin is installed in an another PC, the resolution is higher or lets say based on the display it is connected to.

Hmm ... Display and the different Hardware could be a Point, yes. You can check that. When You are in the GRUB Menu, press the c Button to open a Terminal. There You type vbeinfo or videoinfo to get an Output about the supported Resolutions and which one is used.

You can set up in the GRUB Configuration File a fix Resolution if You want that. Then it should be the same everywhere, when the Resolution is supported.

Thank you for your reply.

Here is my GRUB output (screenshot attached)

You see where the little Marker is:


That means that it runs in this Resolution. And it shows You that You can go up to 1920x1080. If You want have that Resolution, I can show You how to set that up. Start Zorin and in zorin open the Terminal, not in the GRUB Menu. Type there:

sudo nano /etc/default/grub

This Command is to edit the Grub File. When it opens, you have to look for this Block:

The last Line of the Block is #GRUB_GFXMODE=640x480 and You have to change that to GRUB_GFXMODE=1920x1080 - so, you have to remove the # and type in the Resolution. The Block should then look like this:

After that, press ctrl+o to save the Change, Enter to confirm and ctrl+x to exit. Back in the normal Terminal Overview type sudo update-grub to make the Changes affect. Don't forget that! Otherwise, it will not work.

Thank you very much for your support.
After changing the GRUB resolution as you mentioned, now the ZorinOS resolution problem is also resolved!!!!!!!!

How can these two be related?

Am I missing something?

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Actually the resolution problem in Zorin is not resolved yet. Whatever resolution GRUB has, will be transferred to Zorin! It is fixed and impossible to change!

Any help or info would be appreciated!

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Wayland has no support for xrandr, which is why others asked if you are on X11.
With xrandr, you can quickly and easily set your resolution.

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Thank you for your reply.

But my question is why with other hardware it is not happening?

When I use the same NVMe with other hardware, I do not have this issue.

Well, I would suspect the monitor on this one is being stubborn, so you must jiggle the handle.

I own a hardware shop and I tested it using 5 different monitors. This is the PC which I have the problem with:
Asrock MiniPC - Intel 255H

I contacted their support and they mentioned that with a fresh install of Ubuntu, they could not reproduce this issue.

But we are planning only sell Zorin OS with our devices. Any help from your side would be highly appreciated so that we find where the problem can be.

P.S.
We tested 6 different units, meaning that it is not about one faulty unit.

Ah, I see.

So it must be the included drivers for the Intel graphics, then.

I know that above, it was mentioned to install the Later Kernel - I highly recommend doing so if you have not already.
Installing the drivers manually may work, but may also be problematic if missing kernel modules.

Installing the kernel is very, very easy. And Safe.

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