How do i get a refund for my pro

Product doesn't work . There is NO support whatsoever and I would like to get a refund . How do I go about this ? I emailed and i did not get a response

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Hi @johnoyson

We've searched through our emails but couldn't find any messages from you. However, we've sent you an email now to help with your query.

For future reference, you can contact us to get support with your copy of Zorin OS Pro here:

The support is not enough. I shouldnt be spending 48 hours trying to fix an issue i have move on to another OS that works . How do i get the refund ?

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We have responded to your email earlier today.