Keyboard Problems

Hardware Support
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1

Hi everyone,

I'm experiencing some frustrating issues with my Zorin OS 17.1 Pro setup and I'm hoping someone here can help me out. Here are the details:

  • System: HP Desktop Z840
  • OS: Zorin OS 17.1 Pro
  • Drive: SSD
  • Peripherals: Wired keyboard and mouse

Everything was working perfectly until the most recent updates. Since then, I've been having significant problems with my keyboard. The issues include:

  1. Severe Lag: The keyboard input is delayed in some applications.
  2. Missing Keys: Some keystrokes are not registered at all.
  3. Unexpected Behavior: Certain key combinations result in unexpected actions. For example, pressing Shift + D jumps to the font menu and suggests fonts starting with 'D'.

These problems are most noticeable when:

  • Using the search function in Zorin.
  • Browsing with Firefox.
  • Working in Spreadsheets within the OnlyOffice app (this is the worst one).

Currently, to overcome this I write in Abiword and paste all the text where I need it.

Has anyone else experienced similar issues after recent updates? Any suggestions on how to fix this would be greatly appreciated!

Thanks in advance!

2

First thing I would try is boot a previous linux kernel that worked.
From your grub screen at startup, select "Additional Options for Zorin" and from there click on previous linux kernel generic.

3

Thank you for the suggestion. I am currently using kernel version 6.5.0-35, and I also tried kernel version 6.5.0-18. Unfortunately, I experienced the same problems with both versions.

I am still using AbiWord to respond to this post because I am unable to type in the reply box. Any further advice would be greatly appreciated.

4

Just as a test. Can you boot your installation USB and use "Try Zorin" option. Does that work?

5

Thanks for the response. I booted my Zorin 17 install USB, and everything worked beautifully. The kernel version used is 5.15.0-78 generic.

6

If you boot normally, is that kernel available listed under "Additional Options for Zorin", if true, boot that. If not listed we can find a way for you to get it.

EDIT: How to get an older kernel.

7

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