Laptop chipset overheating, ports and devices not responding

Hello everyone, I have been using Zorin OS 16 core for some time and really like it, it's dual boot configuration with Windows 10 on separate SSD. However I have encountered some problem. I think that when running Zorin the chipset of my laptop gets much hotter compared to Windows (thechipset has no cooling in my device) despite the laptop being cooler in general. But the serious issue is that if I stress the laptop (for exmple by gaming) it sometimes stops responding. The keyboard, power button, touchpad everything is not responding, even if I close the lid it does not go to sleep, I can only wait until the battery runs out or open the laptop and disconnect the battery, that's when I noticed that the chipset was very hot and started thinking that it may be the reason. Before it only happened when gaming, but yesterday it happened just browsing the web on battery, so the device was not under much load. Does anyone have a sugestion how to fix this, thanks in advance.
My inxi output:
System:
Kernel: 5.11.0-43-generic x86_64 bits: 64 compiler: N/A
parameters: BOOT_IMAGE=/boot/vmlinuz-5.11.0-43-generic
root=UUID=fa6fee21-2483-4b19-bcc9-ad57fd807c8f ro quiet splash
vt.handoff=7
Desktop: Gnome 3.38.4 wm: gnome-shell dm: GDM3 3.38.2.1
Distro: Zorin OS 16 base: Ubuntu 20.04 LTS Focal
Machine:
Type: Laptop System: Notebook product: NP50DE_DB v: N/A serial:
Chassis: type: 10 serial:
Mobo: Notebook model: NP50DE_DB serial: UEFI: INSYDE v: 1.07.04
date: 02/17/2020
Battery:
ID-1: BAT0 charge: 38.3 Wh condition: 46.5/48.3 Wh (96%) volts: 15.2/15.2
model: Notebook BAT type: Li-ion serial: status: Discharging
CPU:
Topology: 6-Core model: Intel Core i7-10750H bits: 64 type: MT MCP
arch: N/A family: 6 model-id: A5 (165) stepping: 2 microcode: EA
L2 cache: 12.0 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 62399
Speed: 835 MHz min/max: 800/2500 MHz Core speeds (MHz): 1: 1227 2: 1692
3: 1026 4: 986 5: 919 6: 2499 7: 2501 8: 935 9: 900 10: 900 11: 900
12: 844
Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel UHD Graphics vendor: CLEVO/KAPOK driver: i915 v: kernel
bus ID: 00:02.0 chip ID: 8086:9bc4
Device-2: NVIDIA vendor: CLEVO/KAPOK driver: nvidia v: 495.44
bus ID: 01:00.0 chip ID: 10de:1f95
Display: x11 server: X.Org 1.20.13 driver: modesetting,nvidia
unloaded: fbdev,nouveau,vesa compositor: gnome-shell
resolution: 1920x1080~144Hz
OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 21.0.3
direct render: Yes
Audio:
Device-1: Intel Comet Lake PCH cAVS vendor: CLEVO/KAPOK
driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:06c8
Sound Server: ALSA v: k5.11.0-43-generic
Network:
Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 4000
bus ID: 07:00.0 chip ID: 8086:2723
IF: wlp7s0 state: up mac:
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: CLEVO/KAPOK driver: r8169 v: kernel port: 3000 bus ID: 08:00.1
chip ID: 10ec:8168
IF: enp8s0f1 state: down mac:
Drives:
Local Storage: total: 689.33 GiB used: 30.46 GiB (4.4%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO 500GB
size: 465.76 GiB block size: physical: 512 B logical: 512 B
speed: 31.6 Gb/s lanes: 4 serial: rev: 2B2QEXE7 scheme: GPT
ID-2: /dev/sda vendor: GOODRAM model: N/A size: 223.57 GiB block size:
physical: 512 B logical: 512 B speed: 6.0 Gb/s serial: rev: 22.3
scheme: GPT
Partition:
ID-1: / raw size: 198.07 GiB size: 193.96 GiB (97.93%)
used: 30.43 GiB (15.7%) fs: ext4 dev: /dev/sda2
Sensors:
System Temperatures: cpu: 39.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 336 Uptime: 16m Memory: 15.33 GiB used: 1.74 GiB (11.4%)
Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash
v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

Output of inxi -t cm please?

1 Like

Sure, here you go:
Processes:
CPU top: 5
1: cpu: 23.4% command: vivaldi-bin pid: 3915
2: cpu: 18.9% command: vivaldi-bin pid: 4037
3: cpu: 13.6% command: vivaldi-bin pid: 3870
4: cpu: 11.4% command: vivaldi-bin pid: 5797
5: cpu: 7.0% command: tccd pid: 752
System RAM: total: 15.33 GiB used: 1.80 GiB (11.7%)
Memory top: 5
1: mem: 424.1 MiB (2.7%) command: vivaldi-bin pid: 4037
2: mem: 261.5 MiB (1.6%) command: gnome-shell pid: 1725
3: mem: 259.8 MiB (1.6%) command: vivaldi-bin pid: 3832
4: mem: 217.3 MiB (1.3%) command: vivaldi-bin pid: 5797
5: mem: 196.2 MiB (1.2%) command: vivaldi-bin pid: 3915

It’s not running much of a load as you can see. We may get more relevant results when you’re gaming.

Apart from that, here are my general observations on gaming based on my anecdotal experience:

  1. Linux tends to let games pull more resources than Windows. My little beater laptop has games defaulting their settings to high whenever they’re installed. When it was in Windows, the settings were usually medium or low.
  2. GNOME desktop environment (Core) tends to have intermittent freezing issues compared to XFCE (Lite).
1 Like

Yes, but last time it happened in similar conditions and I realized that something is probably not right. The worst part is that if it freezes again I have no way to gather any information, because all input is not responding, even USB ports. It never happened under Windows, even when the laptop was under load and hot for long time.

gb92,
have you been using the installation for a long time. Because judging the specs, your hardware is more than capable to run Zorin Core. Runing a webbrowser should go without problems.

Why I'm asking this is because I have a 8th gen intel nuc. started with Zorin 15.3 and also had problems while running some games (not overheating but rather heated gpu,cpu). When I reinstalled the system, everything went to normal.
Not saying you should, because I'm not aware of the amount of data you have, but its worth considering.

1 Like

Yes, freeze issues can be tricky. But unless we have data more relevant to your freeze, how can we know what is happening? For example, when I search for your CPU, this was the only freeze issue I could find: https://www.reddit.com/r/MSILaptops/comments/jiucuu/comment/gj3qd4h/?utm_source=share&utm_medium=web2x&context=3
I'm guessing that may not even be the same machine as yours and may be a freeze due to a completely different reason.

The issue is that without knowing more about the circumstances, we can only speculate.

You may want to wait and see if someone else has the same machine as yours - they may be able to shed some light.

1 Like

Speaking of speculation, the only other thing I can think of is to check if you can switch any drivers under Software Updater -> Settings -> Additional Drivers. If there are no options there then disregard this post.

1 Like

Make a note of the time of the crash and look at the various logs in /var as outlined in this askubuntu thread:

2 Likes

Is your fan working? That kind of overheat can cause the system to freeze and shutdown if it gets to hot (similar to your phone not charging if it's too hot or cold).

Since you aren't afraid of opening her up, make sure there are no dustbunnies or other debris in heat sinks, fans or the vent holes on the case. Set it on its monitor and turn it on with the "body" vertical. Check the fan runs through boot, grub and to the lockscreen. Carefully log in and let it idle. Does the fan slip, change speeds seemingly on its own... does it run at just one speed.

By the cpu, I'm thinking this is a two or three year old computer... give or take a year. Gaming is one of the most stressful things a computer goes through. Fans, ram and drives are known to fail under such processes... as well as shorten those devices' lifespan (not mentioning gpu or cpu).

Fans are easily replaced. You may also want to run your laptop on a cooling pad at least while gaming.

Beyond that is look into the firmware version, since that was just updated, and see if any of your hardware met EOL (i doubt it, but who knows). Reverting your firmware version may help.

3 Likes

gb62, I think 337harvey has a good point there. When was the last time you updated the bios. Perhaps you should look there first.

1 Like

Thank you for suggestions. The system is only running for a few months and I did not install too much software, I install updates in the software updater regularly.
I only have the Nvidia graphics drivers in additional drivers.
When it freezes the fans keep spinning as before, no slow down or full power, it seems to be just working as before, but all input is out. I checked the end of logs files from the day of last crash:
kern.log:

Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260839] ACPI Error: AE_TIME, Returned by Handler for [EmbeddedControl] (20201113/evregion-294)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260849] ACPI Error: Timeout from EC hardware or EC device driver (20201113/evregion-304)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260863]
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260865]
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260865] Initialized Local Variables for Method [ZEVT]:
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260866] Local0: 00000000b57c1bf2 Integer 0000000000000000
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260874]
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260875] Initialized Arguments for Method [ZEVT]: (3 arguments defined for method invocation)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260877] Arg0: 00000000deb26885 Integer 0000000000000000
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260882] Arg1: 000000002e2ca651 Integer 000000000000006E
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260887] Arg2: 00000000e56b849f Package 00000000e56b849f
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260893]
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260898] ACPI Error: Aborting method _SB.DCHU.ZEVT due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260941] ACPI Error: Aborting method _SB.DCHU.DSM due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260956] ACPI: _SB
.DCHU: failed to evaluate _DSM (0x11)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260958] clevo_acpi: failed to evaluate _DSM
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760807] ACPI Error: AE_TIME, Returned by Handler for [EmbeddedControl] (20201113/evregion-294)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760819] ACPI Error: Timeout from EC hardware or EC device driver (20201113/evregion-304)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760832]
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760833]
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760833] Initialized Local Variables for Method [ZEVT]:
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760835] Local0: 00000000f1857923 Integer 0000000000000000
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760841]
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760842] Initialized Arguments for Method [ZEVT]: (3 arguments defined for method invocation)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760843] Arg0: 00000000195a26ff Integer 0000000000000000
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760848] Arg1: 00000000e5dda148 Integer 000000000000006E
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760852] Arg2: 00000000ad55acc6 Package 00000000ad55acc6
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760856]
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760860] ACPI Error: Aborting method _SB.DCHU.ZEVT due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760895] ACPI Error: Aborting method _SB.DCHU.DSM due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760907] ACPI: _SB
.DCHU: failed to evaluate _DSM (0x11)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760909] clevo_acpi: failed to evaluate _DSM
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7688.914432] i915 0000:00:02.0: [drm] ERROR Atomic update failure on pipe A (start=1003301 end=1003302) time 130 us, min 1063, max 1079, scanline start 1061, end 1080
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260809] ACPI Error: AE_TIME, Returned by Handler for [EmbeddedControl] (20201113/evregion-294)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260817] ACPI Error: Timeout from EC hardware or EC device driver (20201113/evregion-304)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260829]
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260831]
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260831] Initialized Local Variables for Method [ZEVT]:
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260832] Local0: 0000000000bd5116 Integer 0000000000000000
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260839]
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260840] Initialized Arguments for Method [ZEVT]: (3 arguments defined for method invocation)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260841] Arg0: 000000008e380303 Integer 0000000000000000
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260846] Arg1: 000000001ed81be2 Integer 0000000000000064
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260850] Arg2: 00000000267944b0 Package 00000000267944b0
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260855]
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260858] ACPI Error: Aborting method _SB.DCHU.ZEVT due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260890] ACPI Error: Aborting method _SB.DCHU.DSM due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260902] ACPI: _SB
.DCHU: failed to evaluate _DSM (0x11)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260904] clevo_acpi: failed to evaluate _DSM
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syslog:

Dec 24 20:57:19 gb-NP50DE-DB dbus-daemon[727]: [system] The maximum number of active connections for UID 1000 has been reached (max_connections_per_user=256)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: (node:1919) UnhandledPromiseRejectionWarning: DBusError: The maximum number of active connections for UID 1000 has been reached
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at methodReturnHandlers. (/opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/bus.js:339:27)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at handleMessage (/opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/bus.js:98:11)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at EventEmitter. (/opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/bus.js:147:9)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at EventEmitter.emit (events.js:315:20)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at /opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/connection.js:112:14
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at Socket. (/opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/message.js:63:9)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at Socket.emit (events.js:315:20)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at emitReadable
(_stream_readable.js:555:12)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at processTicksAndRejections (internal/process/task_queues.js:83:21)
Dec 24 20:57:19 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: (node:1919) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see Command-line options | Node.js v17.3.0 Documentation). (rejection id: 899)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260839] ACPI Error: AE_TIME, Returned by Handler for [EmbeddedControl] (20201113/evregion-294)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260849] ACPI Error: Timeout from EC hardware or EC device driver (20201113/evregion-304)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260863]
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260865]
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260865] Initialized Local Variables for Method [ZEVT]:
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260866] Local0: 00000000b57c1bf2 Integer 0000000000000000
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260874]
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260875] Initialized Arguments for Method [ZEVT]: (3 arguments defined for method invocation)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260877] Arg0: 00000000deb26885 Integer 0000000000000000
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260882] Arg1: 000000002e2ca651 Integer 000000000000006E
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260887] Arg2: 00000000e56b849f Package 00000000e56b849f
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260893]
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260898] ACPI Error: Aborting method _SB.DCHU.ZEVT due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260941] ACPI Error: Aborting method _SB.DCHU.DSM due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260956] ACPI: _SB
.DCHU: failed to evaluate _DSM (0x11)
Dec 24 20:57:20 gb-NP50DE-DB kernel: [ 7684.260958] clevo_acpi: failed to evaluate _DSM
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760807] ACPI Error: AE_TIME, Returned by Handler for [EmbeddedControl] (20201113/evregion-294)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760819] ACPI Error: Timeout from EC hardware or EC device driver (20201113/evregion-304)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760832]
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760833]
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760833] Initialized Local Variables for Method [ZEVT]:
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760835] Local0: 00000000f1857923 Integer 0000000000000000
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760841]
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760842] Initialized Arguments for Method [ZEVT]: (3 arguments defined for method invocation)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760843] Arg0: 00000000195a26ff Integer 0000000000000000
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760848] Arg1: 00000000e5dda148 Integer 000000000000006E
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760852] Arg2: 00000000ad55acc6 Package 00000000ad55acc6
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760856]
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760860] ACPI Error: Aborting method _SB.DCHU.ZEVT due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760895] ACPI Error: Aborting method _SB.DCHU.DSM due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760907] ACPI: _SB
.DCHU: failed to evaluate _DSM (0x11)
Dec 24 20:57:22 gb-NP50DE-DB kernel: [ 7686.760909] clevo_acpi: failed to evaluate _DSM
Dec 24 20:57:23 gb-NP50DE-DB dbus-daemon[727]: [system] The maximum number of active connections for UID 1000 has been reached (max_connections_per_user=256)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: (node:1919) UnhandledPromiseRejectionWarning: DBusError: The maximum number of active connections for UID 1000 has been reached
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at methodReturnHandlers. (/opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/bus.js:339:27)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at handleMessage (/opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/bus.js:98:11)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at EventEmitter. (/opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/bus.js:147:9)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at EventEmitter.emit (events.js:315:20)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at /opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/connection.js:112:14
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at Socket. (/opt/tuxedo-control-center/resources/app.asar/node_modules/dbus-next/lib/message.js:63:9)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at Socket.emit (events.js:315:20)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at emitReadable
(_stream_readable.js:555:12)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: at processTicksAndRejections (internal/process/task_queues.js:83:21)
Dec 24 20:57:23 gb-NP50DE-DB tuxedo-control-center-tray.desktop[1919]: (node:1919) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see Command-line options | Node.js v17.3.0 Documentation). (rejection id: 900)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7688.914432] i915 0000:00:02.0: [drm] ERROR Atomic update failure on pipe A (start=1003301 end=1003302) time 130 us, min 1063, max 1079, scanline start 1061, end 1080
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260809] ACPI Error: AE_TIME, Returned by Handler for [EmbeddedControl] (20201113/evregion-294)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260817] ACPI Error: Timeout from EC hardware or EC device driver (20201113/evregion-304)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260829]
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260831]
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260831] Initialized Local Variables for Method [ZEVT]:
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260832] Local0: 0000000000bd5116 Integer 0000000000000000
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260839]
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260840] Initialized Arguments for Method [ZEVT]: (3 arguments defined for method invocation)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260841] Arg0: 000000008e380303 Integer 0000000000000000
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260846] Arg1: 000000001ed81be2 Integer 0000000000000064
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260850] Arg2: 00000000267944b0 Package 00000000267944b0
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260855]
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260858] ACPI Error: Aborting method _SB.DCHU.ZEVT due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260890] ACPI Error: Aborting method _SB.DCHU.DSM due to previous error (AE_TIME) (20201113/psparse-529)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260902] ACPI: _SB
.DCHU: failed to evaluate _DSM (0x11)
Dec 24 20:57:25 gb-NP50DE-DB kernel: [ 7689.260904] clevo_acpi: failed to evaluate _DSM
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Looks like an ACPI error:

Please read the thread in its entirety.

I understand you have a Clevo notebook and possibly still under warranty. Check with Clevo.

Interesting note on Dell site for Dell notebooks:

NOTE: Ensure SMM Security Mitigation BIOS Feature is Disabled on applicable platforms running Linux operating systems. Dell Command | Monitor on Linux operating systems will not work as intended if SMM Security Mitigation BIOS feature is Enabled.

2 Likes

I had my GPU fab running constantly on my desktop. Switching drivers under Additional Drivers stopped that. You can try switching to any of the other drivers listed for you to see if it helps.

1 Like

Ok, thank you for help, I will try with ACPI parameters and do some testing in the next weeks.

Clevo...bought a laptop from clevo back in 2011. Everything worked fine until i stressed my cpu/gpu. Got always bsod, changed the rams for a newer one and did not work. I returned to the shop, they "tested" it and gaved it back to me and said there was no errors. So i tried it at home again fired up a game and bsod again. Went back to the shop and told him did you test it with games too ? Did you stress the cpu and gpu ? No he said i only turned the laptop on for a day and it worked fine. After he tried a game he saw what i meant. He returned the laptop to clevo factory, took them 3 weeks to replace the motherboard because that one was faulty.

Short story, i bought a laptop and duo all the problems i did not have a working laptop for 2 months....for me no more a Clevo laptop.

I had a P170HM model