Lock screen needs to be unlocked two (or more) times

galaxy · 29 January 2021 14:36

When I attempt to log back in after hibernation, sometimes I need to attempt the login screen two times.
The first time I get the usual lock screen wallpaper and I press enter (to get into login mode) and then I type in my password. After that the screen freezes for sometime and then shows me my desktop but I can’t interact with it, then soon (like under 5 seconds) I get a lock screen second time.
This time however I don’t get to see my lock screen wallpaper, its just a black screen, I press enter, type in my password and the desktop is shown again, this time everything seems to be working.

I have recently switched from NVIDIA performance mode to Intel power saving. I am not sure but maybe after that this problem has started. I have 10GB swap-area for my 8GB RAM.

carmar · 29 January 2021 18:06

A couple of suggestions to try:

Check under Software Updater -> Settings -> Additional Drivers for any other drivers you can swap to - although I doubt this is the issue.
Stuck on login screen

galaxy · 29 January 2021 18:36

Thanks @carmar for your response. You are right. It was not a driver issue. I checked the Logs app and found this error message appearing every time I logged in:
“failed to set mode blocked through rfkill (0x12)”.
I didn’t research how the problem was generated. but I followed this and was able to resolve the issue.
Bluetooth-blocked-through-rfkill.

galaxy · 30 January 2021 06:05

The problem is not gone. Now that I have experimented with it a little bit, I have got some patterns and more details.

Login Glitch : I need to unlock the lock screen multiple times after I either lock the screen, or hibernate the system. This doesn’t happen on the first login after a fresh reboot. This doesn’t happen always,maybe like 1/3 times.

Mega Glitch : Sometimes on an ongoing Login Glitch it even clears all apps open in the session. This part sometimes is really annoying.

So in my previous reply I think it was a mere coincidence that the glitch didn’t happen when I ran the command in the stackoverflow link.

These are my journalctl logs with priority levels between 0…3 of a Mega Glitch happening while an ongoing Login Glitch
`

[ 1 ] Jan 30 11:00:40 acer gnome-shell[9647]: Creating pipes for GWakeup: Too many open files
[ 2 ] Jan 30 11:00:40 acer gnome-session-binary[7036]: Unrecoverable failure in required component org.gnome.Shell.desktop
[ 3 ] Jan 30 11:00:40 acer gnome-session-binary[7036]: CRITICAL: We failed, but the fail whale is dead. Sorry....
[ 4 ] Jan 30 11:00:53 acer pulseaudio[10758]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
[ 5 ] Jan 30 11:00:54 acer spice-vdagent[10876]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0`

Of the above errors, error type [ 1 ] happens every time Login Glitch occurs.
Error type [ 2 ] & [ 3 ] happens everytime Mega Glitch occurs.
Error type [ 4 ] & [ 5 ] I think so aren’t important cause they happen even when session starts properly.

I even looked at syslog and found that error type [ 1 ] is some JS related problem. I would send those logs too if required.

I love ZorinOS. Please help me out.

carmar · 30 January 2021 06:31

Out of curiosity - what happens when you close all your applications (or at least the larger resource users) and hibernate? I assume this is hibernate and not suspend.

Aravisian · 30 January 2021 06:36

You're not logging in under Wayland, are you?
You can check in gsettings that WaylandEnable=false

Otherwise, suggest Downgrading GDM to a previous release.

galaxy · 30 January 2021 06:42

They are different? I meant closing the laptop lid, which is suspend I guess. Sorry.

I tried suspending with none of my apps open. And I still experience Login Glitch (2 of 5 times).

galaxy · 30 January 2021 07:09

grep -i WaylandEnable /etc/gdm3/custom.conf

gives me
#WaylandEnable=false

Aravisian · 30 January 2021 08:26

Sorry for leeaving you hanging, Galaxy... I have been wiping and reinstalling Zorin 15.

Setting up zsh with p10k, now...
And installing my preferred D.E.

To downgrade GDM3;
Use your normal terminal install command, plus the package version.
First, find your gdm3 version with

gdm3 --version

Then you can look up the package version history and choose a previous version.
The current package in the Ubuntu Repository is 3.28.3-0

galaxy · 30 January 2021 08:26

This is a short snippet from /var/log/syslog from a Login Glitch.

Jan 30 13:20:26 acer gnome-shell[1435]: clutter_container_add_actor: assertion 'CLUTTER_IS_CONTAINER (container)' failed
Jan 30 13:20:26 acer gnome-shell[1435]: JS ERROR: GLib.Error g-unix-error-quark: Too many open files
Jan 30 13:20:26 acer gnome-shell[1435]: Object St.BoxLayout (0x562060b1c660), has been already deallocated — impossible to access it. This might be caused by the object having been destroyed from C code using something such as destroy(), dispose(), or remove() vfuncs.
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: == Stack trace for context 0x56205ba1b290 ==
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #0   7ffe91e87020 b   resource:///org/gnome/shell/ui/popupMenu.js:727 (7ff844527c10 @ 22)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #1   7ffe91e870e0 b   resource:///org/gnome/gjs/modules/_legacy.js:82 (7ff8447b0b80 @ 71)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #2   7ffe91e87190 b   resource:///org/gnome/shell/ui/popupMenu.js:745 (7ff844527ee0 @ 23)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #3   7ffe91e87250 b   resource:///org/gnome/gjs/modules/_legacy.js:82 (7ff8447b0b80 @ 71)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #4   7ffe91e872f0 b   /usr/share/gnome-shell/extensions/zorin-printers@zorinos.com/extension.js:106 (7ff8040b4280 @ 232)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #5   7ffe91e873b0 b   resource:///org/gnome/gjs/modules/_legacy.js:82 (7ff8447b0b80 @ 71)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #6   7ffe91e87450 b   /usr/share/gnome-shell/extensions/zorin-printers@zorinos.com/extension.js:203 (7ff8040b4670 @ 28)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #7   7ffe91e87510 b   resource:///org/gnome/gjs/modules/_legacy.js:82 (7ff8447b0b80 @ 71)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #8   7ffe91e87550 I   self-hosted:975 (7ff8447f0280 @ 392)
Jan 30 13:20:26 acer gnome-shell[1435]: clutter_container_get_children: assertion 'CLUTTER_IS_CONTAINER (container)' failed
Jan 30 13:20:26 acer gnome-shell[1435]: Object St.BoxLayout (0x562060b1c660), has been already deallocated — impossible to access it. This might be caused by the object having been destroyed from C code using something such as destroy(), dispose(), or remove() vfuncs.
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: == Stack trace for context 0x56205ba1b290 ==
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #0   7ffe91e87040 I   resource:///org/gnome/shell/ui/environment.js:41 (7ff844785430 @ 20)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #1   7ffe91e87130 b   resource:///org/gnome/shell/ui/popupMenu.js:652 (7ff844527700 @ 61)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #2   7ffe91e87240 b   resource:///org/gnome/gjs/modules/_legacy.js:82 (7ff8447b0b80 @ 71)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #3   7ffe91e872f0 b   /usr/share/gnome-shell/extensions/zorin-printers@zorinos.com/extension.js:109 (7ff8040b4280 @ 345)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #4   7ffe91e873b0 b   resource:///org/gnome/gjs/modules/_legacy.js:82 (7ff8447b0b80 @ 71)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #5   7ffe91e87450 b   /usr/share/gnome-shell/extensions/zorin-printers@zorinos.com/extension.js:203 (7ff8040b4670 @ 28)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #6   7ffe91e87510 b   resource:///org/gnome/gjs/modules/_legacy.js:82 (7ff8447b0b80 @ 71)
Jan 30 13:20:26 acer org.gnome.Shell.desktop[1435]: #7   7ffe91e87550 I   self-hosted:975 (7ff8447f0280 @ 392)

the above section is just repeated many times

and then finally at the end our type [ 1 ] error

Jan 30 13:20:26 acer gnome-shell[1435]: clutter_container_add_actor: assertion 'CLUTTER_IS_CONTAINER (container)' failed
Jan 30 13:20:26 acer gnome-shell[1435]: JS ERROR: GLib.Error g-unix-error-quark: Too many open files
Jan 30 13:20:26 acer dbus-daemon[707]: [system] Successfully activated service 'org.freedesktop.GeoClue2'
Jan 30 13:20:26 acer systemd[1]: Started Location Lookup Service.
Jan 30 13:20:26 acer gnome-software[2111]: no app for changed alternate-tab@gnome-shell-extensions.gcampax.github.com
Jan 30 13:20:26 acer gnome-software[2111]: no app for changed apps-menu@gnome-shell-extensions.gcampax.github.com
Jan 30 13:20:26 acer gnome-software[2111]: no app for changed auto-move-windows@gnome-shell-extensions.gcampax.github.com
Jan 30 13:20:26 acer gnome-shell[1435]: Creating pipes for GWakeup: Too many open files

Hope this helps in diagnosing my system problem. Thanks for your patience.

Aravisian · 30 January 2021 08:31

have you checked for a memory leak?

galaxy · 30 January 2021 09:14

I tried to install a previous gdm3 version but I get this error message

The following packages have unmet dependencies:
> gdm3 : Depends: libgdm1 (= 3.28.0-0ubuntu1) but 3.28.3-0ubuntu18.04.6+zorin1 is to be installed
>         Depends: gir1.2-gdm-1.0 (= 3.28.0-0ubuntu1) but 3.28.3-0ubuntu18.04.6+zorin1 is to be installed

galaxy · 30 January 2021 09:15

I don't know how to do that for system processes. Please tell me.

Aravisian · 30 January 2021 09:21

Try:

sudo apt install - y libgdm1=3.28.0-0ubuntu1

sudo apt install -y gir1.2-gdm-1.0=3.28.0-0ubuntu1

sudo apt install -y gdm3

Alternatively, you can try:

sudo apt --fix-broken install

It's that time of morning- I have to drive to the airport- back in about an hour or so.
In the link I posted above, please scroll down far enough to see
"Steps to find memory leak"
It has detailed step by step walkthrough that may help.
Once you go through the steps you can post the memory dump here in this thread.

galaxy · 30 January 2021 10:04

Downgrading gdm3 didn’t help. The problem still exists.
I tried to follow the memory dump step by step but on running strings command on my memory.dump file didn’t gave anything as output. Besides I think I didn’t much understood diff command step and what do actually I have to look for in the difference.
I ran all this on a process call gdm with command /usr/bin/gnome-shell , I am not sure even if I did that correctly.

Do the output from syslog that I gave really not help in identifying the problem ?

Aravisian · 30 January 2021 10:57

Well, it was worth a shot to roll back GDM3. You can roll it back forward, if you like.

sudo apt full-upgrade

The only output I see in the logs above that I think relate is the one I quoted that made me immediately think that too many file descriptors are open. You also mentioned

JS ERROR: GLib.Error g-unix-error-quark: Too many open files

Normally, cleaning out some space can resolve the issue. In your case, though, it is affecting Login and On Wake. Which means cache and such should have cleared on logout.

On the steps in the link- It may be outdated.
Can you run in terminal:

gnome-shell --version

and post the output here.

Same with:

cat /proc/meminfo

You might consider using htop to display memory usage, then run htop in terminal and let it run while you work on other tasks and go about your normal computering business- IF you notice a slow down or performance drop, look at the terminal window running htop for a large wad of memory being gobbled up.

sudo apt install htop

htop

and you can relay that output here.
Here is an example of htop running on my machine:

galaxy · 30 January 2021 11:02

GNOME Shell 3.30.2

MemTotal:        7995024 kB
MemFree:         3701968 kB
MemAvailable:    5164916 kB
Buffers:          544964 kB
Cached:          1577884 kB
SwapCached:            0 kB
Active:          2483744 kB
Inactive:         475604 kB
Active(anon):    1557880 kB
Inactive(anon):    19084 kB
Active(file):     925864 kB
Inactive(file):   456520 kB
Unevictable:      719512 kB
Mlocked:              16 kB
SwapTotal:       9999356 kB
SwapFree:        9999356 kB
Dirty:               276 kB
Writeback:             0 kB
AnonPages:       1556144 kB
Mapped:           560256 kB
Shmem:            740468 kB
KReclaimable:     389308 kB
Slab:             458648 kB
SReclaimable:     389308 kB
SUnreclaim:        69340 kB
KernelStack:       15424 kB
PageTables:        57188 kB
NFS_Unstable:          0 kB
Bounce:                0 kB
WritebackTmp:          0 kB
CommitLimit:    13996868 kB
Committed_AS:    7458228 kB
VmallocTotal:   34359738367 kB
VmallocUsed:       31764 kB
VmallocChunk:          0 kB
Percpu:             2624 kB
HardwareCorrupted:     0 kB
AnonHugePages:         0 kB
ShmemHugePages:        0 kB
ShmemPmdMapped:        0 kB
FileHugePages:         0 kB
FilePmdMapped:         0 kB
CmaTotal:              0 kB
CmaFree:               0 kB
HugePages_Total:       0
HugePages_Free:        0
HugePages_Rsvd:        0
HugePages_Surp:        0
Hugepagesize:       2048 kB
Hugetlb:               0 kB
DirectMap4k:      212604 kB
DirectMap2M:     5922816 kB
DirectMap1G:     2097152 kB

Aravisian · 30 January 2021 11:07

Almost 14 gigs in your commit limit. You are not even using any swap space currently.
Are you working with heavy resource or graphics intensive projects during the times when you have the login issue and errors? Can you recall any software you were consistently using each time (Not including Gnome-shell :P)

galaxy · 30 January 2021 11:09

Firefox is the most resource intensive app that I use. But as I said before, This problem occurs even if I have empty workspace.

Aravisian · 30 January 2021 11:13

Ok. I was hoping that you might say it was GImp or some non-integrated software that we could narrow doing a possible memory leak to.
what does (terminal) this yield:

ulimit -n

?