Need help with download - pls see the description

[jayr01]

I am new to ZORIN OS, just installed and when updating the software, i am receiving message box saying "The Package is Broken", below is the message:

Check if you are using third party repositories. If so disable them, since they are a common source of problems.
Furthermore run the following command in a Terminal: apt-get install -f
Transaction failed: The package system is broken
The following packages have unmet dependencies:

libgail-common: Depends: libgail18 (= 2.24.33-2ubuntu2.1) but 2.24.33-2ubuntu2 is installed
Depends: libglib2.0-0 (>= 2.37.3) but 2.72.4-0ubuntu2.3 is installed
libgtk2.0-bin: Depends: libgtk2.0-0 (= 2.24.33-2ubuntu2.1) but 2.24.33-2ubuntu2 is installed

how can i solve this problem?

AND for time to time when I am using the OS, its froze and need to turnoff and turn on it. How can I resolve it?

[swarfendor437]

Hi and welcome. Before we go any further:

1. Is this a desktop or notebook?

2. Make and model, CPU installed, amount of memory (RAM) installed, Graphics card/chipset if notebook.

3. Are you booting Zorin OS alongside Windows or is it the only OS?

4. Did you verify the hashkey of the download against the published hashkey on Zorin website?

5. Did you use a download accelerator when downloading the .iso? Using a download accelerator can result in a corrupt .iso.

6. If yo used a USB memory stick to install Zorin, which software did you use to create it? If you used a DVD, what software did you use to burn it?

[zabadabadoo]

Also find some basic pre-installation advice here: Before you install

[jayr01]

Thank you for your support. I was able to resolve this by:
Open Software & Updates from the applications menu.
Go to the Other Software tab.
Uncheck any third-party repositories, and then click close.
Reload the package list when prompted.

[jayr01]

Thanks again, really appreciate it.

[zabadabadoo]

I will move this thread from "Feedback" to "General Help" and mark Jay's post #3 as "Solution".