No sound on LINX 1010 with Zorin

Hi

I have installed Zorin OS 15.3 Lite 64 bit to the above computer but unfortunately I get no sound at all when I try and change the sound levels it says it cannot connect to pulse audio. I have tried restarting it, reinstalling it and shouting at it but still to no avail. Please can you offer any guidance

I followed this to the letter and still no sound

ndg_2000,
I notice you are also having trouble with your Touchpad rotation (Bash script startup may help on that), but looking at that and this issue, I think some detailed Hardware Specs on what machine you are running Zorin on may be needed.

here is the output of lshw

nigel-linx1010b
description: Notebook
product: LINX1010B (Type1 - SKU0)
vendor: LINX
version: Type1 - TBD by OEM
serial: Type1 - 123456789
width: 64 bits
capabilities: smbios-2.7 dmi-2.7 smp vsyscall32
configuration: boot=normal chassis=notebook family=Type1 - Family sku=Type1 - SKU0 uuid=78563412-3412-7856-90AB-CDDEEFAABBCC
*-core
description: Motherboard
product: Type2 - Board Product Name
vendor: Type2 - Board Manufacturer
physical id: 0
version: Type2 - Board Version
serial: Type2 - Board Serial Number
slot: Type2 - Board Chassis Location
*-firmware
description: BIOS
vendor: INSYDE Corp.
physical id: 0
version: LINX1010B.R22.03.010
date: 07/24/2015
size: 64KiB
capacity: 4032KiB
capabilities: pci upgrade shadowing cdboot bootselect edd int9keyboard int14serial int17printer int10video acpi usb zipboot biosbootspecification netboot
*-cpu
description: CPU
product: IntelĀ® Atomā„¢ CPU Z3735F @ 1.33GHz
vendor: Intel Corp.
physical id: 4
bus info: cpu@0
version: IntelĀ® Atomā„¢ CPU Z3735F @ 1.33GHz
slot: CPU 1
size: 499MHz
capacity: 1832MHz
width: 64 bits
clock: 83MHz
capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology tsc_reliable nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 movbe popcnt tsc_deadline_timer aes rdrand lahf_lm 3dnowprefetch epb pti ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid tsc_adjust smep erms dtherm ida arat md_clear cpufreq
configuration: cores=4 enabledcores=4 threads=1
*-cache:0
description: L1 cache
physical id: 8
slot: Unknown
size: 32KiB
capacity: 32KiB
capabilities: synchronous internal write-back instruction
configuration: level=1
*-cache:1
description: L2 cache
physical id: 9
slot: Unknown
size: 1MiB
capacity: 1MiB
capabilities: synchronous internal write-back unified
configuration: level=2
*-cache
description: L1 cache
physical id: 7
slot: Unknown
size: 24KiB
capacity: 24KiB
capabilities: synchronous internal write-back data
configuration: level=1
*-memory
description: System Memory
physical id: 14
slot: System board or motherboard
size: 2GiB
*-bank:0
description: SODIMM DDR3 Synchronous 1333 MHz (0.8 ns)
product: To be filled by O.E.M
vendor: To be filled by O.E.M
physical id: 0
serial: To be filled by O.E.M
slot: DIMM0
size: 2GiB
width: 32 bits
clock: 1333MHz (0.8ns)
*-bank:1
description: SODIMM DDR3 Synchronous 1333 MHz (0.8 ns) [empty]
product: To be filled by O.E.M
vendor: To be filled by O.E.M
physical id: 1
serial: To be filled by O.E.M
slot: DIMM1
width: 32 bits
clock: 1333MHz (0.8ns)
*-pci
description: Host bridge
product: Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 0f
width: 32 bits
clock: 33MHz
configuration: driver=iosf_mbi_pci
resources: irq:0
*-display
description: VGA compatible controller
product: Atom Processor Z36xxx/Z37xxx Series Graphics & Display
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 0f
width: 32 bits
clock: 33MHz
capabilities: pm msi vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:31 memory:90000000-903fffff memory:80000000-8fffffff ioport:1000(size=8) memory:c0000-dffff
*-usb
description: USB controller
product: Atom Processor Z36xxx/Z37xxx, Celeron N2000 Series USB xHCI
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 0f
width: 64 bits
clock: 33MHz
capabilities: pm msi xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:29 memory:90800000-9080ffff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 5.4.0-60-generic xhci-hcd
physical id: 0
bus info: usb@1
logical name: usb1
version: 5.04
capabilities: usb-2.00
configuration: driver=hub slots=6 speed=480Mbit/s
*-usb
description: USB hub
product: USB2.0 Hub
vendor: Genesys Logic, Inc.
physical id: 1
bus info: usb@1:1
version: 85.37
capabilities: usb-2.00
configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
*-usb
description: Keyboard
product: USB Composite Device
vendor: SINO WEALTH
physical id: 3
bus info: usb@1:1.3
version: 1.05
capabilities: usb-1.10
configuration: driver=usbhid maxpower=100mA speed=2Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 5.4.0-60-generic xhci-hcd
physical id: 1
bus info: usb@2
logical name: usb2
version: 5.04
capabilities: usb-3.00
configuration: driver=hub slots=1 speed=5000Mbit/s
*-generic
description: Encryption controller
product: Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine
vendor: Intel Corporation
physical id: 1a
bus info: pci@0000:00:1a.0
version: 0f
width: 32 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=mei_txe latency=0
resources: irq:84 memory:90700000-907fffff memory:90600000-906fffff
*-isa
description: ISA bridge
product: Atom Processor Z36xxx/Z37xxx Series Power Control Unit
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 0f
width: 32 bits
clock: 33MHz
capabilities: isa bus_master cap_list
configuration: driver=lpc_ich latency=0
resources: irq:0
*-battery
description: Lithium-Ion Battery
product: SR Real Battery
vendor: Intel SR 1
physical id: 1
version: Date
serial: 123456789
slot: I2C2
configuration: voltage=3.8V
*-power UNCLAIMED
description: OEM_Define1
product: OEM_Define5
vendor: OEM_Define2
physical id: 2
version: OEM_Define6
serial: OEM_Define3
capacity: 42mWh
*-network
description: Wireless interface
physical id: 3
logical name: wlan0
serial: 1c:c7:2d:11:f5:bb
capabilities: ethernet physical wireless
configuration: broadcast=yes driver=rtl8723bs ip=192.168.0.27 multicast=yes wireless=IEEE 802.11bgn

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the soundcard is a Intel SST Audio Device (WDM)
IntelĀ® Imaging Signal Processor 2400
Realtek I2S Audio Codec

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Nice specs.
Sorry to do this to you, but I see you are using an Atom processor. Could you also paste the output of

uname -a

Linux nigel-LINX1010B 5.4.0-60-generic #67~18.04.1-Ubuntu SMP Tue Jan 5 22:01:05 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

Hmm, that is odd. Should be at least 5.4.0-62ā€¦

Ok one more for you:

inxi -GAz

Graphics: Card: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display
Display Server: x11 (X.Org 1.20.8 )
drivers: modesetting (unloaded: fbdev,vesa)
Resolution: 800x1280@59.99hz
OpenGL: renderer: Mesa DRI Intel HD Graphics (BYT)
version: 4.2 Mesa 20.0.8
Audio: Card-1 Intel HDMI/DP LPE Audio driver: HdmiLpeAudio
Card-2 bytcr-rt5640 driver: bytcr-rt5640
Sound: Advanced Linux Sound Architecture v: k5.4.0-60-generic

Could you please try

sudo apt-get install alsa alsa-tools

Reboot as normal, then open alsa-mixer and check your sound settings and test if speakers are working?

hi yes i just did that and restarted and still if i hover over the audio dialog in the bottom right corner i get a pop up saying not connected to the pulse audio server and when i try and open it i get establishing connection to pulse audio please wait and it goes no further. thanks for your help on this i do appreciate it

Ok, did you open alsa mixer and get any different results?
Normally, I recommend against using Both Alsa and Pulseaudio at the same time.
But we are troubleshooting here.

Secondly, try

sudo apt install pavucontrol

Then, in terminal run pavucontrol and adjust your settings (Check mute and the like) and see if you can get sound through the PulseAudioVolume Control

just did that and i get

Home directory not accessible: Permission denied
Home directory not accessible: Permission denied

sorry i sudo that trying again without sudo

yes still the same

Ahould work fine without sudo- also for Graphical Applications, use pkexec OR open a terminal, enter

sudo -i

hit enter, then enter your PW, then launch as normally form the terminal.

In the meantime, hit alt+F2 and enter in

pavucontrol

and try running from that

no still the same

ok, letā€™s check if pulseaudio is installed

sudo apt-get install pulseaudio

[sudo] password for nigel:
Reading package listsā€¦ Done
Building dependency tree
Reading state informationā€¦ Done
pulseaudio is already the newest version (1:11.1-1ubuntu7.11).
The following packages were automatically installed and are no longer required:
grub-pc-bin linux-headers-5.4.0-47-generic linux-hwe-5.4-headers-5.4.0-47
linux-image-5.4.0-47-generic linux-modules-5.4.0-47-generic
linux-modules-extra-5.4.0-47-generic
Use ā€˜sudo apt autoremoveā€™ to remove them.
0 to upgrade, 0 to newly install, 0 to remove and 0 not to upgrade.

Can you run the following, then try running pavucontrol again?

sudo chown -R $USER:$USER $HOME/

It is curious that your permissions would be off, though- are you using your normal (not a guest user) account?