No Wifi adapter found in Zorin 17 tried for 16th version also

[akshdeep]

Good morning.

I just installed Zorin OS 17 Core in my laptop. I came from Windows, with all drivers and adapters working perfectly, but in this case, the WiFi adapter is not found. I'm connecting via ethernet in the meantime I found the solution.

I have been reading a lot of topics, but no one is working for me. I have secure boot disabled. I paste the following output of the sudo lshw -c network command. I can see it detected my WiFi adapter, but then, I can't connect to my home WiFi network, because the WiFi option doesn't appear.

$ sudo lshw -c network
[sudo] password for akash:          
  *-network                 
       description: Ethernet interface
       product: RTL810xE PCI Express Fast Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:01:00.0
       logical name: enp1s0
       version: 07
       serial: 54:48:10:cf:e5:ca
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=6.5.0-45-generic firmware=rtl8106e-1_0.0.1 06/29/12 latency=0 link=no multicast=yes port=twisted pair
       resources: irq:17 ioport:e000(size=256) memory:d1004000-d1004fff memory:d1000000-d1003fff
  *-network
       description: Ethernet interface
       physical id: c
       bus info: usb@1:2
       logical name: enxbee1257598f7
       serial: be:e1:25:75:98:f7
       capabilities: ethernet physical
       configuration: autonegotiation=off broadcast=yes driver=rndis_host driverversion=6.5.0-45-generic duplex=half firmware=RNDIS device ip=192.168.4.200 link=yes multicast=yes port=twisted pair

To finish, I attach one image of the network WiFi settings, and as you can see, the WiFi option doesn't appear.

Thank you in advance, and don't hesitate on contacting me if more information is needed.
Regards.

[Ponce-De-Leon]

Did You checked if in the Additional Drivers Tab in Software & Updates are maybe available Drivers for Your Wifi Adapter?

[Ultrabenosaurus]

As wifi issues crop up a lot on linux, I have put together a bit of a guide on common troubleshooting steps (including Additional Drivers as @Ponce-De-Leon already mentioned) and advice on what information to provide in your posts to try and help others help you quicker and more accurately.

[WiFi] Troubleshooting & Information Gathering

Since becoming more active in these forums over the last few months, I think WiFi driver or connection issues might just be the single most common topic - it's surely top 5, if not in 1st place! This post is designed to provide some troubleshooting steps which tend to resolve the more simple device / driver issues I've come across, and group together the basic information gathering steps to help people write meaningful requests for help if those steps don't resolve the issue. 1. Troubleshootin…

(please don't reply to that tutorial with your information, post it here)

A key thing would be to know exactly what wifi chip is in your machine (if integrated) or what wifi adaptor dongle you're using (if a USB thingy). If it's integrated but you're not sure what the chip itself is, please provide the exact make and model of your laptop, or desktop motherboard, or whatever device it is you're using.

[akshdeep]

Hi, Don't know how but suddenly my wifi options is showing now.
Thanks @Ultrabenosaurus @Ponce-De-Leon for your help and suggestion. I didn't saw the wifi is showing or not but may be I tried the command that is mentioned in the troubleshooting may be that works for me. Thanks again.

[akshdeep]

Hey again the same issue started again i.e. no wifi adapter found I don't know why it stopped working. The same issue is happened in 16th version thats why I switched to 17th version. But in this also I am getting the same issue. No wifi option is detected again. Plz help anyone.

[zabadabadoo]

Are you dual-booting alongside Windows?
When installing ZorinOS did you first switch off FastStartup in Windows Power settings?
Asking because some have found Windows holding onto devices like wifi unless that is done.

[akshdeep]

No I am not using any other os Zorin OS is my main os and also booting in insecure mode

[Ponce-De-Leon]

Did you tried to use the Adapter at different Ports?

[akshdeep]

its inbuilt wifi adapter. I am not using any other external wifi adapter

[Ponce-De-Leon]

Oh, in-built, okay. Did You checked this time if on the Additional Drivers Tab in Software & Updates is maybe a Driver available?

If You should have used Windows before, did the Wifi worked there?

[akshdeep]

ya i checked that too also but not additional driver software is made to download. And also when I was using windows then wifi is working fine even when I started using Zorin then also wifi is working fine but don't know from the past two or three months My wifi option is not showing. It appear for 3 days already told you earlier in this conversation evne this things happened in 16th version that's why I switched to this 17th version even I am getting the same issue. Plz can anyone help me as soon as possible as I am connected using mobile data cable which is difficult for me to remain connected for the long time.

[zabadabadoo]

Do you know what your wifi card or chipset is?
It was not listed by your $ sudo lshw -c network screenshot.

I believe RTL810xE is only a ethernet (wired) network card.

[Ultrabenosaurus]

Please go to the guide I shared in a previous reply, work through the troubleshooting steps and if they don't work then provide the information it recommends in this thread so other users know what hardware you're using and what steps you've already tried.

[Ponce-De-Leon]

Is it maybe the Case that it is broke? Not totally but in a Way that it doesn't work properly.

[akshdeep]

udo lshw -c
[sudo] password for akash:          
Hardware Lister (lshw) - 
usage: lshw [-format] [-options ...]
       lshw -version

	-version        print program version ()

format can be
	-html           output hardware tree as HTML
	-xml            output hardware tree as XML
	-json           output hardware tree as a JSON object
	-short          output hardware paths
	-businfo        output bus information

options can be
	-class CLASS    only show a certain class of hardware
	-C CLASS        same as '-class CLASS'
	-c CLASS        same as '-class CLASS'
	-disable TEST   disable a test (like pci, isapnp, cpuid, etc. )
	-enable TEST    enable a test (like pci, isapnp, cpuid, etc. )
	-quiet          don't display status
	-sanitize       sanitize output (remove sensitive information like serial numbers, etc.)
	-numeric        output numeric IDs (for PCI, USB, etc.)
	-notime         exclude volatile attributes (timestamps) from output

[zabadabadoo]

I don't know what information you are attempting to display, but I can see no info regarding your wifi device, which was the question I asked.

If internal wifi card, what does lspci display?

[Ultrabenosaurus]

@akshdeep

udo lshw -c
[sudo] password for akash:          
Hardware Lister (lshw) - 
usage: lshw [-format] [-options ...]
       lshw -version

That's the help / usage instructions for lshw, likely because you didn't type sudo correctly at the start and didn't specify network after the -c so it didn't know what you wanted it to show.

Please provide the following information to help us help you:

1. What WiFi hardware is in your computer? E.g. model of USB adaptor, model of motherboard / laptop if integrated WiFi chip, etc.
2. Include the output of the following commands to identify your WiFi hardware and what driver Zorin is trying to use for it:
   • If integrated WiFi: lspci
   • If a USB adaptor: lsusb
   • rfkill list all
   • sudo lshw -C network

[akshdeep]

Hey man its copy paste error.Sorry its my bad You understood that without sudo how the command will run.

lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Device 5921 (rev 06)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 03)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point LPC Controller/eSPI Controller (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL810xE PCI Express Fast Ethernet controller (rev 07)

[zabadabadoo]

No wifi listed, so can you tell us what wifi card you have from any laptop documentation, or tell us make/model of laptop so the spec can be websearched.