"Oh No! Something has gone wrong" white screen of death after upgrade to Zorin 18

Installing Zorin OS
1

On my old MacBook Pro I upgraded from version 17 to 18, using the upgrade app. Upgrading finished without any issues. Rebooting went well as well, I unlocked the disk, but before arriving at the login, I ran into the "Oh No! Something has gone wrong" screen.

I managed to solve it and want to share the steps, in case somebody has the same problem.

What I did is press Esc during boot and select in Grub the failsafe boot, then in the menu (I think via "advanced options") I enabled networking and went into a root shell.

From there I did

apt update && apt dist-upgrade
apt clean
apt autoremove
reboot
8 Likes
2

Thanks a lot. Worked for me also (Surface Pro 3)

2 Likes
3

Thanks for posting your solution!

How do we tag the devs on this?

1 Like
4

Hopefully they see the posts and can confirm that they're on it.

1 Like
5

@d-man and @xtoph:

The Dev's have published a Comment to this:

2 Likes
6

Hi @xtoph,
I was also stuck, then tried to follow your method. I've no idea what Grub is, but pressed Esc during boot, then selected the Zorin recovery option, second line on list). Then went into Advanced, did the networking and root shell, then your commands, and it WORKED!
I have a feeling most of that was in the workaround Zorin sent that failed, so I don't know if the method was slightly different or whether using it a second time helped.

7

Just for clari/edi/fication, GRUB is an acronym for GRand Unifying Bootloader.

1 Like
8

Hi @swarfendor437 . What I meant was which screen is the Grub mentioned by @xtoph? Is it just the Zorin screen with 4 options to chose from that I used, or is it something different?

1 Like
9

Hi @xtoph Since both of us have now managed to get this sorted, shall we mark it as [Solved]?

10

He meant the same as you used. Grub is the black screen at boot where you can select Zorin, advanced options for Zorin or if you have other OS also the other OS, e.g. Windows.

This is an old grub photo of an earlier Zorin version

zorinGrubSplash
zorinGrubSplash641×480 3.31 KB

2 Likes
11

Thanks @Forpli

2 Likes
12

I could not find a way how to mark the first post as solution, so I picked the link to the devs' comment.

1 Like
13

Just a comment of a one-off "Something went wrong" after I'd got the process going. I was trying to boot from a USB stick with Ventoy (can't remember why now) and pressed F11 to change the boot order, and, instead of using the USB, it carried on to Zorin, which then put up the OOPS screen, before carrying on, but with a completely different Zorin layout, with the task bar tiny and top right instead of large and bottom centre. Later boots gave the correct desktop layout. Not relevant to anything , but strange happenings!

14

I managed to get the " Ooops, Something went wrong" twice, my fault both times. I tried installing the wrong Node-Red. The first time i played around with various things, gave up and re-installed OS 18. Yesterday I managed to make the same mistake, tried a few things but nothing helped. Today sorted it by going in recovery and a prompt and used sudo snap remove node-red-rpi-lwl and all up and running again in no time. Good feeling when you manage to fix it without re-installing.

16

Thank you. Very rewarding even though I caused the problem.