Thank you very much! I’ve been able toget to the Boot Menu where the Secure Boot option is on startup, but I haven’t been able to find Fast Boot and disable it, and I’m not sure what BIOS or UEFI mean either. The make of laptop i’m using is a Toshiba Satellite L50-C-1T1, so I don’t suppose Acer problems would apply in my case.
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That just means there is nothing on a kill list, specifically not your wifi device. So kill list isn't the reason/
That's actually the thing with the acer-wmi issue; if you have an Acer laptop then it won't cause problems, it might be the problem if you have a non-Acer laptop but for some reason the acer-wmi module is loaded.
Looking at the Windows 10 wifi drivers for the Toshiba Satellite L50-C, it's using an Intel 7265 chipset. This should be covered by the official Intel iwlwifi drivers in the linux kernel, but some old Mint forum threads indicate that there can be issues with PCIe power management putting it to sleep and then being unable to wake it back up again. Instructions to fix that by editing your grub boot parameters:
(if xed admin:///etc/default/grub doesn't work try sudo nano /etc/default/grub instead, I don't know what terminal text editors are available by default in Zorin)
You will then need to reboot to see if it works.
If not, you could install a more up-to-date version of iwlwifi like this:
sudo apt-get install backport-iwlwifi-dkms
Then reboot again.
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Thank you, but the first command you mentioned doesn’t seem to work, and the second brings me to a screen where I’m not certain ehat I should be doing.
I should probably reiterate that I’m using Zorin because I didn’t want to buy a new computer – I don’t have a baseline level of knowledge about Linux and I installed all the programs I currently have just from following guide instructions.
Give us the output of this command in terninal
rfkill list
Which second command? nano? It's a terminal text editor.
You should be able to use this instead to open a normal app:
sudo gedit /etc/default/grub
He already tried that see posts 15,16
and you seen the output ?
I still don't see the output !
And please when you give a link make sure it resolve a problem, because what you gave doesn't fix the user problem
Maybe because there was no output for them to copy?
I left out a couple of intermediary steps in my research to avoid writing a huge post with a load of info not directly related to solutions, but I found that link from a different Linux Mint forum thread where the user, with the same Intel 7265 chipset used in the Toshiba Satellite L50-C, stated that the PCIe power management grub edit did fix it for them.
Now please stop derailing the thread with repeating things already covered and nitpicking at people offering potential solutions.
Yes I did. I provided the link that that Mint user said resolved their problem with the same wifi chipset.
You told me what to do first, with this false accusation:
I did explain things with a precise post by only including the relevant details. Rambling about and linking to every page I read through while looking for potential solutions is the opposite of being precise.
People think and learn in different ways, this is known, but I'm not going to explain the same thing in multiple different ways all at once; again, that would not be a precise post. So, I explain things one way, and if the user asks for clarification then I will try to explain it in another way. As I did when they mis-interpreted my first explanation of the acer-wmi thing, and again when they apparently are not comfortable using nano.
Because after looking up the Toshiba Satellite L50-C manual I could not find mention of the exact wifi chipset it uses, but from downloading and extracting the Windows 10 drivers I looked in the INF file (driver config file read by Windows) there were references to Intel 7265. As I have already explained, if you read the thread. The only reference to Realtek here is the OP's earlier lshw output which only shows their ethernet hardware, no wifi at all.
This is my last reply to you in this thread because you are well and truly derailing the topic and it's not helpful.
Come on, guys! Let's focus on the technical issue.
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Blank output, empty kill list
I have just looked at a manual for that laptop. Ref: https://support.dynabook.com/support/staticContentDetail?contentId=4007529&isFromTOCLink=false
I see it has a WiFi ON/OFF key on the keyboard and a WiFi indicator. See picture:
Can you confirm that the WiFi hardware is actually switched ON and indicator is ON?
EDIT:
Looking at Toshiba Manual Specification for WiFi lists different cards. But I see for sale Intel Dual Band Wireless-AC 3160 cards that are listed from the L50-C laptop. https://www.intel.com/content/www/us/en/products/sku/75442/intel-dual-band-wirelessac-3160/specifications.html
Can you confirm that Intel AC- 3160 card is the WiFi card in this particular machine.
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Since Secure Boot only fixed it temporarily, it’s probably not a boot setting issue. It may be your WiFi driver getting lost after an update or restart. Try checking Settings, then Additional Drivers in Zorin to see if a proprietary WiFi driver is available. That’s safer than changing BIOS settings.
Sorry for the long period between updates. Wifi now works, but only sporadically. Sometimes it works for a while and then doesn’t work again. Sometimes it works the next time I start iup and sometimes it doesn’t for several reboots on end. Once it goes off, it won’t come back on by itself for the duration that the computer’s on. I don’t really know the terminology to be able to describe the situation any better than that.
This works, but unfortunately it’s still not clear to me at all what I’m supposed to do with the screen of text that follows.
Hello. At the moment, the indicator is off, and the F12 key doesn’t appear to do anything. I’m not sure how to know what Wifi card it uses.