Printer only prints one copy (Canon MB2720 ) even for a multiple copy

Hardware Support
#17

I was talking with the moderators of the forum about where our strengths and weaknesses are. Mine are

  • printers
  • sound issues

These are likely to easily stump me. I am sorry, that as a persistent and stubborn member, this is a weak Topic for me.
But... I cannot count how many times on all fingers and toes how often someone with a printer related issue thought they were dead in the water - then some Simple Fix was all that was needed and they were cheering.

I may not be smart.

But I am stubborn. And persistent.

We're gonna get you working.

EDIT: Is this your device?
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/small-office-home-office-printers/mb2720?tab=drivers_downloads

#18

I am also stubborn, persistent, and just turned 83. You are correct I also feel it is something simple. Over the last 30+ years, I can't remember the number of times I have attempted this, at least 15-20.
Yes, that is my printer. I bought two at the time of purchase in case one broke I had a backup. Well, it has never broken and the other still in the box has never been opened.
I am keeping my fingers crossed that the person will show up with the answer.

1 Like
#19

I am reading this guide:
https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDMwMDAyNjA4NzAx&cmp=ABR&lang=EN

One thing it says that I did not consider:
Register the printer to the spooler

/usr/sbin/lpadmin -p [printer_name] -P /usr/share/cups/model/[PPD_filename] -v [device-uri] -E

To read the guide - download by clicking link above. Extract the tar.
Open the extracted Guide Folder. Double click guide_index.htm to open the guide in your browser.

#20

I opened the guide and Registered the printer as shown no errors. Results still 1 page.
I started doing other things shown in the guide still same results. Not knowing what else to do I deleted printers and reinstalled making different selections of copy & paste. The second printer I installed it printed all three copies.
Have no idea what I actually did but it works. Is there anyway to save what is installed so it can be installed on main office computer and the notebook?
I will install Z16Pro on notebook next due to this. Can't take a chance ending up with office computer shut down.
Well your memory was correct the Maxifly printers do work on Ubuntu. One thing for sure Aravisian without your help it would still be not printing correctly!!!! Thank you so very much.
Question do you know if Zebra GX420d shipping label printer will work on Ubuntu? I am now very very impressed with Z16Pro these guys are geniuses.

1 Like
#21

I also sell on eBay and print labels and have had no troubles across a variety of printers in this regard on Zorin OS. I cannot say for sure per model but... Can always start a thread if you run into trouble.

#22

Cross linking this - just in case it provides helpful clues:

#23

I have the MB2720 network printer installed on wife computer with Z16 Pro. I have tried everything in this Post and nothing works on this office computer. How can I delete all the MB2720 out of this office computer so I can start over. I go to Settings>Printers and it shows 2 MB2720 printers when I right click on options and delete they keep popping back up. How do I get rid and start over?

Is there anyway to copy the printer drivers from wife computer and install them on the office computer?

#24

Depends on the mode of connection, it is normal to have multiple entries for a single printer.

For example, my Brother printer is listed twice with a different mode of connection:
Brother MFC-J870DW, driverless, cups-filters 1.27.4
and
Brother MFC-J870DW CUPS
(both work)

That is normal.
Some printers are auto installed (but not necessary work).

It might help to change the mode of connection.
We recently see some printers only work with WiFi connection.

[edit]
You installed the Linux driver for this printer?

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwODM5OTAx&cmp=ABR&lang=EN

1 Like
#25

I am back on this project now had other fires to put out first.
My Canon MB2720 is installed on my network. Have wife computer that I got it working on and I was trying several things and don't exactly what I did to get it to work. I tried Cups and that didn't seem to work. Next I installed drivers from Canon. The next thing I know it was working.

I click on settings>printers and it shows 1st Canon_MB2700_series & Ready, Model Canon MB2700 series,,,,,,,, 2nd MB2700_series & Ready, Model Canon Canon MB2700 series. There is a ADD button at top of page and when I click on (at bottom of page) "Additional Printer Settings" it opens another small printers-localhost which shows on left Canon_MB2700_series with a green check-mark and a orange triangle with white exclamation mark. On the right shows the Zebra thermal printer which works.
When I try printing out more than 1 page (the name of Printer showing is the 1st one), it will only print one page.
What should I do next, install drivers and how?

#26

Could you tell me which operating system has been installed on your wife's computer? You might have mentioned it somewhere in this thread but I failed to find it.

#27

Zorin 16 Pro

#28

That sounds familiar to me - been there done that myself.

I've now made it a habit to create a text file for any tricky operation I do in Linux and save it on the USB key dedicated just for that purpose. This USB key makes my Linux life easy :slight_smile:

Which driver you have installed?
Could you give me a link for the driver page?

#29

Its the link at #17 and I selected the 1st on canon page.
Is there any way to copy the drivers from wife computer and paste in my where the printer is that only prints one page?

#30

You mean this?

cnijfilter2-5.40-1-deb.tar.gz

It may be possible but probably not easy. The printer driver installer will install more than one files in the system directory which is better not to touch especially for beginners.

#31

That looks familiar but I don't know what to do with it now. I know I click on the Install and Save at least 2 times. I print a test page. then I try to print something that is 2 pages and it will only print 1. I will try this with all MB2720 printers that are listed. Since there are more than one Canon MB2720 printer I don't have a clue which one the drivers are installed on.

#32

  1. Save file in your Downloads directory.

  2. Double click on it in File manager to uncompress it.

  3. You have to do the procedures bellow in the Terminal at this point.

  4. Open Terminal (ctrl+alt+T)

  5. Change the current working directory to the folder which contains uncompressed files.

cd Downloads/cnijfilter2-5.40-1-deb

  1. Type ls to display the content of this folder. There should be the following 3 files.
    install.sh packages resources

  2. Run installation shell script.
    sudo bash ./install.sh

  3. Follow the direction shown in the Terminal.

#33

How to find out what drivers is being used?

#34

Hello and welcome to the forum :slight_smile:

Linux (and Ubuntu as well) doesn't have separate entity as "device drivers", Linux has kernel modules which could be called "drivers" for real or virtual hardware depending on their functionality.

From:

#35

You may try looking in the downloads folder of you're wife's computer. The installer or archive of the drivers you installed on her machine will still be there, unless you delete things as you perform them.

If you installed using the terminal you can type history and it will show you a list of commands you performed. This might help narrow down what you did on her machine to get that printer working.

#36

Here is the history. Can you tell what I did so I can do it again?
lkp@lkp-MS-7577:~$ history
1 wget -q -O - https://dl-ssl.google.com/linux/linux_signing_key.pub | sudo apt-key add
2 echo 'deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main' | sudo tee /etc/apt/sources.list.d/google-chrome.list
3 wget -q -O - https://dl-ssl.google.com/linux/linux_signing_key.pub | sudo apt-key add
4 sudo apt install cnijfilter2
5 sudo dpkg -iG cnijfilter2_5.40-x_amd64.deb
6 sudo /usr/lib/cups/backend/cnijbe2
7 sudo systemctl enable cups
8 sudo systemctl start cups
9 CUPS Setup-localhost:631
10 CUPS Setup - localhost:631
11 wget -q -O - https://dl-ssl.google.com/linux/linux_signing_key.pub | sudo apt-key add -
12 sudo sh -c 'echo "deb http://dl.google.com/linux/chrome/deb/ stable main" >> /etc/apt/sources.list.d/google.list'
13 sudo apt-get update
14 sudo apt-get install google-chrome-stable
15 disk
16 history
lkp@lkp-MS-7577:~$