Screen Freeze on boot

Installing Zorin OS
1

Having just installed a fresh version of Zorin on a new PC I recently bought, it refuses to boot up. It gets stuck on the motherboard logo screen with the Zorin symbol (not animating). This is not a dual boot.

Any help would be very much appreciated?

2

Did you disable secure boot in Bios ?
Give us more detail of your system
When it freeze on logo press ESC and give us the error message

3

Secure boot is disabled in the Bios.

Is there anything specific you need to know about my system? If it helps, my computer is this: Customise Ultra R79 Gaming PC

When it freezes, the Escape key has no effect.

4

Try Safe Mode / Recovery Mode First

  • Restart the PC and hold Escape during boot to access the GRUB menu (may also be accessed with Shift)
  • Select "Advanced options for Zorin OS"
  • Try booting into Recovery Mode or Safe Mode
  • If this works, it confirms the issue is driver/module-related, not hardware failure
5

I was thinking about something (next time please copy your config and don't let le dig to find what hardware you have), as you have nvidia try to enable secure boot...

6

I've enabled safe mode but with no success.

Although I can access the GRUB, I don't see any options that allow me to "Advanced options for Zorin OS" - it seems to expect command prompts?

7

it's because you push too many times on escape, if you press more than once it open TTY.
if you are in TTY just type 'normal' and enter

8

Okay great. I'm in recovery mode with a menu and pink background - so it must be a driver/module issue?

9

apparently,
As you successfully boot into Safe/Recovery Mode go in terminal

sudo apt update && sudo apt upgrade
sudo apt install nvidia-driver-565 nvidia-utils
10

Just as I've arrived in Recovery Mode, the software updater prompt has just appeared asking if I want to install 914.8 MB of updates - should I ignore this for now?

EDIT: It's also asking if I want to install additional drivers...

11

yes install them we will see if it fix something and yes additional drivers it's great, I think it's for nvidia. Do all updates, drivers and system, and reboot

12

I updated the machine and rebooted... but it's still freezing at the same point :face_exhaling:

I noticed that my HDMI cable doesn't fully insert into the socket on my machine (the case seems to get in the way a little bit). My screen display is fine, but could something as simple as this cause issues?

13

if you have another cable to test or a dvi or a vga...

14

It made no difference but was worth a try

15

ok so go back in recovery mode
and try that

sudo apt purge nvidia*
sudo apt update
sudo apt upgrade
sudo apt install nvidia-driver-595 nvidia-utils
16

Would you like me to post the terminal output? It's quite big

17

if there are errors yes, post it

18

No errors that I can see, so I'll reboot :crossed_fingers:

19

No luck. It still freezes at the same point during start up :face_with_diagonal_mouth:

20

did you try to enable back secure boot in bios ?