Hello, I'm trying to open the Zorin OS software store, but it's stuck on the loading screen and won't open. Can you help me?
Hi, and welcome!
Is this a fresh install, or the first time launching the software store? If it is, it might be expected as it needs to load a few things. Depending on the download speed, it might just take an extra while.
But if you are sure that it's stuck, just close it and try again (giving it some more time to load everything properly). And if you've already try that, then I would suggest to workaround the software store and install the updates manually through the terminal (don't worry, not nearly as scary as it seems).
sudo apt update
Open a terminal window (you'll find "Terminal" in the applications list) and run that command. It will ask for your password and start downloading a bunch of stuff. It might look cryptic, but take a good look in case you see the word "error" or "warning" somewhere. If not, proceed with:
sudo apt upgrade
This will actually install whatever packages need updating. You will be asked if you want to continue, and shown a list of what will be upgraded. I suggest taking a screenshot here, just in case we need it later. If everything goes well, there's one more command to run:
flatpak update
Let it run this might take a while longer, but you should at least see a progress bar. Once done, try launching the software store again.
I typed sudo apt update in the terminal and it was going well, but then I received the warning (WARNING:root:/var/lib/command-not-found/commands.db.tmp is locked by another process. Ignoring.). What can I do?(CHATGPT TRANSLATE)
I forgot to mention, you need to close the software store completely, otherwise you would have two separate processes competing to do the same tasks.
I closed the software store and run killall gnome-software, but I'm still getting the same warning. (CHATGPT TRANSLATE)
I solved the issue with sudo rm, but now it's stuck at 13.
In the Software Store -> Software Repositories, try to disable the "Proprietary drivers for devices" option. And try again, see if that let's you complete the rest of updates.
Main Server?
Mmm yeah, I didn't notice I had it set to custom server. But from main server, it's giving me a lot of warnings (it doesn't get stuck, though).
Try changing the "Download From" option to another location, and try again.
When I switched to the main server, it got better. I followed the first three commands you mentioned, but the store is still in the same condition. (CHATGPT TRANSLATE)
killall gnome-software
rm -rf ~/.cache/gnome-software
Restart Gnome Software and test.
not working
Sticky little thing, isn't it?
Ok...
killall gnome-software
sudo rm -rf /var/lib/apt/lists/*
sudo apt update
dconf reset -f /org/gnome/software/
Test launching Gnome Software...
unfortunately it didn't work
Honestly, that really should have...
If it is getting stuck at downloading, maybe there is a bottleneck or disruption in the internet. Have you tried testing using something like TraceRoute to test for net drop or packet loss?
When I try to open the store, I'm watching a video at the same time, so that means there is no internet interruption, right? (CHATGPT TRANSLATE)
Not necessarily, due to video buffering. But you make a good point - the connection may be weak at server side.
Though, you did change to Main Server.
Hmmm.
Everything there looks fine. You performed a basic check to Google, not a Universe repository server, but the hops and speeds all look normal, given the increasing distances from the origin.
Ok, so to make it make sense:
A "hop" is the transfer of a packet from a sending and receiving server.
The time that takes is shown in milliseconds.
These are sent in small discrete bundles called 'packets.' Packet loss is when degradation or weak signal causes packets to corrupt or only partially be received. Most often, this is immediately retried by the server if it occurs, by re-sending the data. This can slow or delay packet sending but not usually by enough for a human to notice.
Total packet loss occurs when a line has a break or other issue that is preventing packets through.
I see no packet loss in the test you ran.
How long are you waiting for the Software Store to download the catalogue?
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