Software-updater stopped updates

General Help
1

Hi,
I am having an issue with the software-updater on Zorin 16.2. It will show there are updates available but when I select the install option the window closes down and nothing else happens.If I reopen the updater it says I have stopped the check for updates.
I can check for and install updates using terminal without any issues. I have tried reinstalling software-updater but the issue still remains. As far as I know I have always had the main server option selected so not sure what the issue is that is causing this. Any suggestions???

2

Can you kill the Software store processes:

killall gnome-software

Then clear out the gnome software cache

rm -rf ~/.cache/gnome-software

Launch Gnome Software Store and test...

1 Like
3

Hey there!

Run the following to correct any installation error with updates, etc:

sudo apt-get update
sudo apt-upgrade
sudo apt-get autoclean
sudo apt-get clean
sudo apt-get autoremove

Might fix the above.

Let us know! :slight_smile:

Welcome and cheers! @rikn78

1 Like
4

If you have software installed by apt and there is a flatpak or snap available, their versions are higher. This is not differentiated by the store software and will constantly show an update available.

To remedy this, you can use snap list to see if anything other than snap is installed. If not, you can remove snap:
sudo apt remove --purge snapd

The same with flatpak. If you aren't using flatpak, flatpak list. If not, remove flatpak with sudo apt remove --purge flatpak.

If you are using software in those packages, you will have to endure the constant update notifications or update by terminal:

sudo apt update && sudo apt upgrade -y
sudo flatpak update && sudo flatpak upgrade
sudo snap update && sudo snap upgrade
5

Thanks for the suggestions. I have tried of all them but still getting "you stopped the check for updates".

6

Please launch update-manager from the terminal and in the open terminal, watch for any errors to be printed.

1 Like
7

Typed in update-manager got the folllowing

~$ update-manager
WARNING:root:can not import unity GI Namespace Dbusmenu not available
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/defer/init.py", line 483, in _inline_callbacks
result = gen.throw(excep)
File "/usr/lib/python3/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 148, in update
trans = yield self.client.update_cache(defer=True)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/defer/init.py", line 483, in _inline_callbacks
result = gen.throw(excep)
File "/usr/lib/python3/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 148, in update
trans = yield self.client.update_cache(defer=True)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/defer/init.py", line 397, in _next
self.result = callback(self.result, *args, **kwargs)
File "/usr/lib/python3/dist-packages/defer/init.py", line 543, in gotResult
_inline_callbacks(res, gen, deferred)
File "/usr/lib/python3/dist-packages/defer/init.py", line 533, in _inline_callbacks
deferred.errback()
File "/usr/lib/python3/dist-packages/defer/init.py", line 359, in errback
self._next()
File "/usr/lib/python3/dist-packages/defer/init.py", line 414, in _next
sys.excepthook(self.result.type, self.result.value,
File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 72, in apport_excepthook
from apport.fileutils import likely_packaged, get_recent_crashes
File "/usr/lib/python3/dist-packages/apport/init.py", line 5, in
from apport.report import Report
File "/usr/lib/python3/dist-packages/apport/report.py", line 32, in
import apport.fileutils
File "/usr/lib/python3/dist-packages/apport/fileutils.py", line 12, in
import os, glob, subprocess, os.path, time, pwd, sys, requests_unixsocket
File "/usr/lib/python3/dist-packages/requests_unixsocket/init.py", line 1, in
import requests
File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in
from urllib3.contrib import pyopenssl
File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in
import OpenSSL.SSL
File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in
from OpenSSL import crypto, SSL
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in
class X509StoreFlags(object):
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags
CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK
AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK'
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/defer/init.py", line 483, in _inline_callbacks
result = gen.throw(excep)
File "/usr/lib/python3/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 148, in update
trans = yield self.client.update_cache(defer=True)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/defer/init.py", line 397, in _next
self.result = callback(self.result, *args, **kwargs)
File "/usr/lib/python3/dist-packages/aptdaemon/client.py", line 1596, in on_error
error_handler(error)
File "/usr/lib/python3/dist-packages/aptdaemon/errors.py", line 195, in
kwargs["error_handler"] = lambda err: error_handler(
File "/usr/lib/python3/dist-packages/defer/utils.py", line 104, in
kwargs["error_handler"] = lambda err: on_error(err, deferred)
File "/usr/lib/python3/dist-packages/defer/utils.py", line 87, in on_error
deferred.errback(DeferredException(error))
File "/usr/lib/python3/dist-packages/defer/init.py", line 359, in errback
self._next()
File "/usr/lib/python3/dist-packages/defer/init.py", line 414, in _next
sys.excepthook(self.result.type, self.result.value,
File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 72, in apport_excepthook
from apport.fileutils import likely_packaged, get_recent_crashes
File "/usr/lib/python3/dist-packages/apport/init.py", line 5, in
from apport.report import Report
File "/usr/lib/python3/dist-packages/apport/report.py", line 32, in
import apport.fileutils
File "/usr/lib/python3/dist-packages/apport/fileutils.py", line 12, in
import os, glob, subprocess, os.path, time, pwd, sys, requests_unixsocket
File "/usr/lib/python3/dist-packages/requests_unixsocket/init.py", line 1, in
import requests
File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in
from urllib3.contrib import pyopenssl
File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in
import OpenSSL.SSL
File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in
from OpenSSL import crypto, SSL
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in
class X509StoreFlags(object):
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags
CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK
AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK'
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/defer/init.py", line 483, in _inline_callbacks
result = gen.throw(excep)
File "/usr/lib/python3/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 148, in update
trans = yield self.client.update_cache(defer=True)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Message recipient disconnected from message bus without replying

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/defer/init.py", line 397, in _next
self.result = callback(self.result, *args, **kwargs)
File "/usr/lib/python3/dist-packages/defer/init.py", line 543, in gotResult
_inline_callbacks(res, gen, deferred)
File "/usr/lib/python3/dist-packages/defer/init.py", line 533, in _inline_callbacks
deferred.errback()
File "/usr/lib/python3/dist-packages/defer/init.py", line 359, in errback
self._next()
File "/usr/lib/python3/dist-packages/defer/init.py", line 414, in _next
sys.excepthook(self.result.type, self.result.value,
File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 72, in apport_excepthook
from apport.fileutils import likely_packaged, get_recent_crashes
File "/usr/lib/python3/dist-packages/apport/init.py", line 5, in
from apport.report import Report
File "/usr/lib/python3/dist-packages/apport/report.py", line 32, in
import apport.fileutils
File "/usr/lib/python3/dist-packages/apport/fileutils.py", line 12, in
import os, glob, subprocess, os.path, time, pwd, sys, requests_unixsocket
File "/usr/lib/python3/dist-packages/requests_unixsocket/init.py", line 1, in
import requests
File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in
from urllib3.contrib import pyopenssl
File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in
import OpenSSL.SSL
File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in
from OpenSSL import crypto, SSL
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in
class X509StoreFlags(object):
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags
CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK
AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK'
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/dbus/connection.py", line 608, in msg_reply_handler
error_handler(DBusException(name=message.get_error_name(),
File "/usr/lib/python3/dist-packages/defer/init.py", line 359, in errback
self._next()
File "/usr/lib/python3/dist-packages/defer/init.py", line 414, in _next
sys.excepthook(self.result.type, self.result.value,
File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 72, in apport_excepthook
from apport.fileutils import likely_packaged, get_recent_crashes
File "/usr/lib/python3/dist-packages/apport/init.py", line 5, in
from apport.report import Report
File "/usr/lib/python3/dist-packages/apport/report.py", line 32, in
import apport.fileutils
File "/usr/lib/python3/dist-packages/apport/fileutils.py", line 12, in
import os, glob, subprocess, os.path, time, pwd, sys, requests_unixsocket
File "/usr/lib/python3/dist-packages/requests_unixsocket/init.py", line 1, in
import requests
File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in
from urllib3.contrib import pyopenssl
File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in
import OpenSSL.SSL
File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in
from OpenSSL import crypto, SSL
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in
class X509StoreFlags(object):
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags
CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK
AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK'
Error in sys.excepthook:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 72, in apport_excepthook
from apport.fileutils import likely_packaged, get_recent_crashes
File "/usr/lib/python3/dist-packages/apport/init.py", line 5, in
from apport.report import Report
File "/usr/lib/python3/dist-packages/apport/report.py", line 32, in
import apport.fileutils
File "/usr/lib/python3/dist-packages/apport/fileutils.py", line 12, in
import os, glob, subprocess, os.path, time, pwd, sys, requests_unixsocket
File "/usr/lib/python3/dist-packages/requests_unixsocket/init.py", line 1, in
import requests
File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in
from urllib3.contrib import pyopenssl
File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in
import OpenSSL.SSL
File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in
from OpenSSL import crypto, SSL
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in
class X509StoreFlags(object):
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags
CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK
AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK'

Original exception was:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/dbus/connection.py", line 608, in msg_reply_handler
error_handler(DBusException(name=message.get_error_name(),
File "/usr/lib/python3/dist-packages/defer/init.py", line 359, in errback
self._next()
File "/usr/lib/python3/dist-packages/defer/init.py", line 414, in _next
sys.excepthook(self.result.type, self.result.value,
File "/usr/lib/python3/dist-packages/apport_python_hook.py", line 72, in apport_excepthook
from apport.fileutils import likely_packaged, get_recent_crashes
File "/usr/lib/python3/dist-packages/apport/init.py", line 5, in
from apport.report import Report
File "/usr/lib/python3/dist-packages/apport/report.py", line 32, in
import apport.fileutils
File "/usr/lib/python3/dist-packages/apport/fileutils.py", line 12, in
import os, glob, subprocess, os.path, time, pwd, sys, requests_unixsocket
File "/usr/lib/python3/dist-packages/requests_unixsocket/init.py", line 1, in
import requests
File "/usr/lib/python3/dist-packages/requests/init.py", line 95, in
from urllib3.contrib import pyopenssl
File "/usr/lib/python3/dist-packages/urllib3/contrib/pyopenssl.py", line 46, in
import OpenSSL.SSL
File "/usr/lib/python3/dist-packages/OpenSSL/init.py", line 8, in
from OpenSSL import crypto, SSL
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1553, in
class X509StoreFlags(object):
File "/usr/lib/python3/dist-packages/OpenSSL/crypto.py", line 1573, in X509StoreFlags
CB_ISSUER_CHECK = _lib.X509_V_FLAG_CB_ISSUER_CHECK
AttributeError: module 'lib' has no attribute 'X509_V_FLAG_CB_ISSUER_CHECK'

8

So after trying many things I decided to reinstall Zorin. Put all my files etc back on and everything works fine.

1 Like
9

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