Hello, I'm using Zorin Pro on an old Toshiba Satellite laptop and wifi has been fine for quite a while. Now the icon shows a wifi symbol with a question mark and I cant connect to the Internet.
Under Available Networks, it says it's connected.
What do I do?
Go to Settings>Privacy
toggle Connection Checking and the ? should dissapear.
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Only to make that clear: To You still have a Connection and only the ? is appeard or does Your Internet not work at all?
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Hi. Done that and lost the ? but still no Internet. I've disconnected and connected to both bands on my router, but no Internet
Hi. I've no Internet still - everything else in the house has Internet connecton
Did you try to reboot?
Also take a look into your BIOS to make sure that secure boot and fast boot are turned off (and if you have a Dualboot with Windows also fast startup is disabled there).
You could also try to restart network-manager:
sudo systemctl restart NetworkManager
Maybe some ideas from this thread can help you, too:
Or take a look at this page:
Do you use a firewall or VPN?
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Hi Yes, I've rebooted many times.
The BIOS doesn't contain much and these are not mentioned
Restarting network manager, if it has, does nothing
You could try to boot into a previous kernel to see if a kernel update has caused the issue. When booting and grub menu appears (if it is not shown at boot press continuosly esc - some computers need tab instead (for uefi BIOS) or left shift key (for legacy BIOS)), select "Advanced options for Zorin" and then select an older kernel to boot from. Check if wifi works now.
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ip a gives me lots of lines that I don't understand. It seems to say Ethernet no carrier, and wlp2s0, which seems to be wifi (see below) UP, whatever that means.
nmcli device status:
device wlp2s0, type wifi, state connected, connection Fritz box
device p2p-dev-wlp2s0, type wifi-p2p, state disconnected.
It seems to be the same with or without the freewill
Try to restart your router. Plug off the power cable, wait a few minutes and plug it in again.
Esc got me in. Selected the option with a lower number (generic) and ran it - still got the problem.
Sudo apt update gives a message "could not get lock. Held by process 875 (packagekitd)", but I expect this is something different?
It means that there is still running another process.
No, that didn't help. It would have been a bit strange if it had, as all other devices are connected to the Internet
Why would it be running another process? Isn't packagekitd something to do with apt update?
Can you please run
sudo lshw -C network
in terminal to show your wifi card and your wifi drivers?
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*-network
description: Wireless interface
product: AR9462 Wireless Network Adapter
vendor: Qualcomm Atheros
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 01
serial: ac:e0:10:51:52:05
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list rom ethernet physical wireless
configuration: broadcast=yes driver=ath9k driverversion=6.8.0-65-generic firmware=N/A ip=192.168.178.157 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:17 memory:c0700000-c077ffff memory:c0780000-c078ffff
*-network
description: Ethernet interface
product: RTL810xE PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: enp3s0
version: 07
serial: 00:71:c2:4b:9a:52
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=6.8.0-65-generic firmware=rtl8106e-1_0.0.1 06/29/12 latency=0 link=no multicast=yes port=twisted pair
resources: irq:18 ioport:e000(size=256) memory:c0600000-c0600fff memory:e0000000-e0003fff
Can you please also run in Terminal
rfkill list
to show if something is blocked.
And also run
modinfo ath9k
and if there are shown details of the module driver run
sudo modprobe ath9k
to load this driver module.
packagekitd should be the Update Process for Gnome Software. So, Gnome Software searches for Updates for installed Programs.
If Your Bluetooth shouldn't work right, maybe this could help:
When rfkill list should show that it is hard blocked, this could help:
shows 2 bluetooth and 1 wireless LAN all not blocked
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