USB/HUB/Dock error on Zorin OS 17.1

Hardware Support
1

I'm having an issue with USB HUB connected to my laptop, started showing the following error messages regarding the disconnect & connect of USB-HUB (dock). This started happening after an upgrade. The same issue is happening to my friend as well. We are using the same laptop and the docking/hub device.

Here is the error I see:

gnome-shell[2054]: Source ID 52960 was not found when attempting to remove it
update-notifier[4676]: gtk_widget_get_scale_factor: assertion 'GTK_IS_WIDGET (widget)' failed
kernel: [ 9568.085787] hub 4-1.1:1.0: hub_ext_port_status failed (err = -71)
kernel: [ 9568.094026] usb 4-1.1-port3: cannot reset (err = -71)
kernel: [ 9568.102260] usb 4-1.1-port3: cannot reset (err = -71)
avahi-daemon[1025]: Interface enx00e04c9ff229.IPv4 no longer relevant for mDNS.
avahi-daemon[1025]: Leaving mDNS multicast group on interface enx00e04c9ff229.IPv4 with address 10.55.250.11.
avahi-daemon[1025]: Withdrawing address record for 10.55.250.11 on enx00e04c9ff229.
kernel: [ 9568.108622] usb 4-1.1: USB disconnect, device number 34
kernel: [ 9568.108631] r8152-cfgselector 4-1.1.2: USB disconnect, device number 35
kernel: [ 9568.110512] usb 4-1.1-port3: cannot reset (err = -71)
NetworkManager[1296]: <info> [1712798795.9158] device (enx00e04c9ff229): state change: activated -> unmanaged (reason 'removed', sys-iface-state: 'removed')
NetworkManager[1296]: <info> [1712798795.9477] dhcp4 (enx00e04c9ff229): canceled DHCP transaction
NetworkManager[1296]: <info> [1712798795.9478] dhcp4 (enx00e04c9ff229): activation: beginning transaction (timeout in 45 seconds)
NetworkManager[1296]: <info> [1712798795.9478] dhcp4 (enx00e04c9ff229): state changed no lease
NetworkManager[1296]: <info> [1712798795.9490] policy: set 'env' (wlp3s0) as default for IPv4 routing and DNS
wpa_supplicant[1089]: enx00e04c9ff229: CTRL-EVENT-DSCP-POLICY clear_all
dbus-daemon[1027]: [system] Activating via systemd: service name='org.freedesktop.nm_dispatcher' unit='dbus-org.freedesktop.nm-dispatcher.service' requested by ':1.21' (uid=0 pid=1296 comm="/usr/sbin/NetworkManager --no-daemon " label="unconfined")
kernel: [ 9568.202523] usb 4-1.1.3: USB disconnect, device number 36
wpa_supplicant[1089]: enx00e04c9ff229: CTRL-EVENT-DSCP-POLICY clear_all
systemd[1]: Starting Network Manager Script Dispatcher Service...
dbus-daemon[1027]: [system] Successfully activated service 'org.freedesktop.nm_dispatcher'
systemd[1]: Started Network Manager Script Dispatcher Service.
kernel: [ 9568.650758] usb 4-1: reset SuperSpeed USB device number 33 using xhci_hcd
kernel: [ 9569.376797] usb 4-1.1: new SuperSpeed USB device number 37 using xhci_hcd
kernel: [ 9569.400834] usb 4-1.1: New USB device found, idVendor=05e3, idProduct=0626, bcdDevice= 6.56
kernel: [ 9569.400843] usb 4-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
kernel: [ 9569.400846] usb 4-1.1: Product: USB3.1 Hub
kernel: [ 9569.400849] usb 4-1.1: Manufacturer: GenesysLogic
kernel: [ 9569.419032] hub 4-1.1:1.0: USB hub found
kernel: [ 9569.419719] hub 4-1.1:1.0: 4 ports detected
kernel: [ 9569.708664] usb 4-1.1.2: new SuperSpeed USB device number 38 using xhci_hcd
kernel: [ 9569.729525] usb 4-1.1.2: New USB device found, idVendor=0bda, idProduct=8153, bcdDevice=31.00
kernel: [ 9569.729536] usb 4-1.1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=6
kernel: [ 9569.729541] usb 4-1.1.2: Product: USB 10/100/1000 LAN

Can you please help me to fix this issue?

Thanks,
SFK.

2

If this started after a software update then maybe a new linux kernel is to blame.
Try booting an older kernel generic from grub menu item, "Additional Options for Zorin". Just select the next oldest kernel generic listed there and see if that helps.

4

I'll try it and post the result.

5

The logs you see are for the device automatically getting disconnected and connected back.

7

You may find this of use:

8

Though I don't see it says it supports PNP, this USB hub was working previously without any issues. The model we use is:

UGREEN (8K 30Hz)
Model CM681

I believe this one is PNP friendly.

9

Did you ever try this: USB/HUB/Dock error on Zorin OS 17.1 - #2 by zabadabadoo

10

Yes, Unfortunately it didn't help.

11

The latest patch fixed this issue and we don't see any errors now.

2 Likes
12

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.