I took my laptop back to best buy this morning and they said they would just end up sending my laptop back to hp to fix and who knows how long that'll take.
what i know:
I had sound issues while on windows as well. updating the drivers didn't work, the only thing that fixed it was running the hp support assistant audio troubleshooter which said it 'repaired the drivers'. my sound would work for another day or two and cut out again causing me to repeat the process many many times.
since installing Zorin (and about 6 other distros while i distro hopped lol) my speakers didn't work on a single one. i've done fresh installs of zorin many times which didn't work either.
Yes; I mean if you were to plug in a separate set of speakers, then test sound. This may help evaluate the hardware, since they also had trouble on Windows, too.
i feared as such, thanks for checking it out I really appreciate it. quick question, if i dual booted windows and got the audio working using the troubleshooter again, would that carry over if i rebooted into zorin?
I cannot fathom how it could. It might, because computers are Weird... but I would hedge no bets on it, much less it being lasting.
The hardware in a computer operates on its own Operating system. Your Operating System, whether Windows or Linux, cannot control or run it, merely communicate with it. This is what Drivers are for, they are the translator that communicates what you want to the hardware. The hardware processes these requests in its own O.S., then produces output.
These operating systems are often Quite simple, but O.S's all the same.
If anything in the hardware is corrupted, from the hardwares operating system to the components, you can see such troubles. (Generally, this applies to hardware components, not peripherals like mice or keyboards or speakers.)
So... hypothetically, IF a computer Operating System can communicate with a piece of hardware, that allows or causes the Hardware OS to reboot and clear out a corruption in its own operating system software, it is possible to restore that hardware functionality. This is complex and rare.
Which kernel are you using? Had issues with sound for the longest with my Dell XPS 9710. Moving to kernel 5.11.43 resolved the sound issue, however this lts kernel is end of life and did not resolve all of my issues, specifically with thermals and cooling. Had no choice but to move to new lts kernel 5.15 , but I have new issues not related to hardware. Hope this helps.
im on 5.11.43 rn. i havent upgraded a kernel myself before, do you have any tutorial recommendations maybe? upgrading may not be so bad but im not sure how to revert back if it doesn't work
@kiwi_dragon Before going down the new kernel route, I would boot Windows and from windows check if there are any new drivers for your machine especially audio.
You also said in your OP that you "took my laptop back to best buy". Does that mean sound from internal speakers has not worked from new?
If that is the case then maybe you have faulty hardware which should be repaired or laptop replaced by the retailer under warranty.
yeah it started cutting out maybe a month or two after getting it. i put windows on it last night to get the sound back and now im debating whether i want to dual boot zorin on it or not to troubleshoot the audio further. i can get it shipped back to hp for a fix but it's been too long to do an outright exchange
luckily my backup laptop works just fine on zorin so i don't have to rely on windows completely
